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South San Francisco Department of Parks and Recreation - Customer Satisfaction Survey

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* 1. The reason I contacted the Department of Parks and Recreation was to obtain information regarding:

Aquatics

Child Care

Classes

Rentals

Senior Services

Special Programs

Sports

Other

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* 2. If you selected "other" as a response for Question 1, please explain the nature of your inquiry to our Department in the space provided.

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* 3. I am a:

Resident of South San Francisco

Non-resident of South San Francisco

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* 4. On a scale from 1-10, with 1 being poor and and 10 being outstanding, please rate the administrative staff of the Parks and Recreation Department in the following categories:

	1	2	3	4	5	6	7	8	9	10
Knowledge and Professionalism	Knowledge and Professionalism 1	Knowledge and Professionalism 2	Knowledge and Professionalism 3	Knowledge and Professionalism 4	Knowledge and Professionalism 5	Knowledge and Professionalism 6	Knowledge and Professionalism 7	Knowledge and Professionalism 8	Knowledge and Professionalism 9	Knowledge and Professionalism 10
Courtesy and Friendliness	Courtesy and Friendliness 1	Courtesy and Friendliness 2	Courtesy and Friendliness 3	Courtesy and Friendliness 4	Courtesy and Friendliness 5	Courtesy and Friendliness 6	Courtesy and Friendliness 7	Courtesy and Friendliness 8	Courtesy and Friendliness 9	Courtesy and Friendliness 10
Responsiveness and Timeliness	Responsiveness and Timeliness 1	Responsiveness and Timeliness 2	Responsiveness and Timeliness 3	Responsiveness and Timeliness 4	Responsiveness and Timeliness 5	Responsiveness and Timeliness 6	Responsiveness and Timeliness 7	Responsiveness and Timeliness 8	Responsiveness and Timeliness 9	Responsiveness and Timeliness 10

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* 5. On a scale from 1-10, with 1 being very dissatisfied and 10 being very satisfied, how satisfied are you overall with our service?

	1	2	3	4	5	6	7	8	9	10
Service Satisfaction	Service Satisfaction 1	Service Satisfaction 2	Service Satisfaction 3	Service Satisfaction 4	Service Satisfaction 5	Service Satisfaction 6	Service Satisfaction 7	Service Satisfaction 8	Service Satisfaction 9	Service Satisfaction 10

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* 6. Please provide any additional information, suggestions or comments, regarding our programs and services.

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* 7. If you are not satisfied with the service provided and wish to discuss your concerns, please provide your name and telephone number. A City of South San Francisco representative will contact you within one week.