Housing Procurement Survey 2014 Question Title * 1. What is the biggest challenge your organisation faces when switching service providers? Building a business case for the switch Obtaining approval for the switch Cancelling your current contract The speed of switching providers Costs associated with switching Completing a full tender exercise Question Title * 2. When did your organisation last switch service providers? Within the last 6 months Within the last 12 months Over 12 months Over 2 years Do not know Question Title * 3. What service(s) did you switch? IT Utilities Payment collection Print & design Training Facilities Maintenance Consultancy services Advertising Recruitment Other (please specify) Question Title * 4. When considering switching provider, how did you assess the market? Tender Request for information Outsourced review Via a framework Recommendation from another organisation Question Title * 5. How important would you rate each of the following factors when switching services? (1 being most important, 5 being least important) 1 2 3 4 5 N/A Cost Cost 1 Cost 2 Cost 3 Cost 4 Cost 5 Cost N/A Performance Performance 1 Performance 2 Performance 3 Performance 4 Performance 5 Performance N/A Benefits to end-users Benefits to end-users 1 Benefits to end-users 2 Benefits to end-users 3 Benefits to end-users 4 Benefits to end-users 5 Benefits to end-users N/A Benefits to organisation Benefits to organisation 1 Benefits to organisation 2 Benefits to organisation 3 Benefits to organisation 4 Benefits to organisation 5 Benefits to organisation N/A Quality of customer service Quality of customer service 1 Quality of customer service 2 Quality of customer service 3 Quality of customer service 4 Quality of customer service 5 Quality of customer service N/A End of contract End of contract 1 End of contract 2 End of contract 3 End of contract 4 End of contract 5 End of contract N/A Question Title * 6. How do you usually weigh cost/quality when procuring new services? 30/70 40/60 50/50 60/40 70/30 Question Title * 7. How many services do you think you'll be switching providers for in 2014? Less than 5 Between 5 and 10 More than 10 None Question Title * 8. What impact has welfare reform had on your procurement priorities? Small impact Large impact No impact Question Title * 9. Which services has welfare reform had the most impact? Payment services IT Debt recovery Training Facilities Maintenance Consultancy services Advertising Recruitment Other (please specify) Question Title * 10. As a result, what have been your leading procurement priorities/criteria (tick three) To meet the HCA's Value for Money standards To provide quality goods/services to customers To provide convenience and ease of use for staff To reduce arrears/maximise income To reduce costs of operations across the board To understand customers better Question Title * 11. Please add your details below to enter the prize draw to win an iPad! Name Job title Organisation Email Telephone Next
