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Members survey 2016

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* 1. What is important to you when deciding where to spend your leisure time?

Price of products / value for money

Friendliness of staff

Comfortable seating

Children's facilities

Adequate parking

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* 2. Where do you prefer to sit?

Sportsbar TAB

In the lounge

On the terrace

In mini mania

Gaming lounge indoors

Gaming lounge outdoors

Cafe

Luminous Brasserie

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* 3. Customer service:

	Very poor			Good			Excellent
Staff appearance	Staff appearance Very poor	Staff appearance	Staff appearance	Staff appearance Good	Staff appearance	Staff appearance	Staff appearance Excellent
Staff attentiveness	Staff attentiveness Very poor	Staff attentiveness	Staff attentiveness	Staff attentiveness Good	Staff attentiveness	Staff attentiveness	Staff attentiveness Excellent
Courtesy of staff	Courtesy of staff Very poor	Courtesy of staff	Courtesy of staff	Courtesy of staff Good	Courtesy of staff	Courtesy of staff	Courtesy of staff Excellent
Product knowledge	Product knowledge Very poor	Product knowledge	Product knowledge	Product knowledge Good	Product knowledge	Product knowledge	Product knowledge Excellent
Friendliness of staff	Friendliness of staff Very poor	Friendliness of staff	Friendliness of staff	Friendliness of staff Good	Friendliness of staff	Friendliness of staff	Friendliness of staff Excellent
Product delivery time	Product delivery time Very poor	Product delivery time	Product delivery time	Product delivery time Good	Product delivery time	Product delivery time	Product delivery time Excellent
How would you rate your overall experience	How would you rate your overall experience Very poor	How would you rate your overall experience	How would you rate your overall experience	How would you rate your overall experience Good	How would you rate your overall experience	How would you rate your overall experience	How would you rate your overall experience Excellent

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* 4. Luminous Brasserie: Please rate each question from 1 to 7. 1 being very poor and 7 being excellent.

	1. Very poor	2.	3.	4.	5.	6.	7. Excellent	N/A
Variety of food in Luminous	Variety of food in Luminous 1. Very poor	Variety of food in Luminous 2.	Variety of food in Luminous 3.	Variety of food in Luminous 4.	Variety of food in Luminous 5.	Variety of food in Luminous 6.	Variety of food in Luminous 7. Excellent	Variety of food in Luminous N/A
Freshness of food in Luminous	Freshness of food in Luminous 1. Very poor	Freshness of food in Luminous 2.	Freshness of food in Luminous 3.	Freshness of food in Luminous 4.	Freshness of food in Luminous 5.	Freshness of food in Luminous 6.	Freshness of food in Luminous 7. Excellent	Freshness of food in Luminous N/A
Quality of food in Luminous	Quality of food in Luminous 1. Very poor	Quality of food in Luminous 2.	Quality of food in Luminous 3.	Quality of food in Luminous 4.	Quality of food in Luminous 5.	Quality of food in Luminous 6.	Quality of food in Luminous 7. Excellent	Quality of food in Luminous N/A
Overall value for money received	Overall value for money received 1. Very poor	Overall value for money received 2.	Overall value for money received 3.	Overall value for money received 4.	Overall value for money received 5.	Overall value for money received 6.	Overall value for money received 7. Excellent	Overall value for money received N/A
Cleanliness of Brasserie	Cleanliness of Brasserie 1. Very poor	Cleanliness of Brasserie 2.	Cleanliness of Brasserie 3.	Cleanliness of Brasserie 4.	Cleanliness of Brasserie 5.	Cleanliness of Brasserie 6.	Cleanliness of Brasserie 7. Excellent	Cleanliness of Brasserie N/A
Standard of service in Luminous	Standard of service in Luminous 1. Very poor	Standard of service in Luminous 2.	Standard of service in Luminous 3.	Standard of service in Luminous 4.	Standard of service in Luminous 5.	Standard of service in Luminous 6.	Standard of service in Luminous 7. Excellent	Standard of service in Luminous N/A
Hours of operation	Hours of operation 1. Very poor	Hours of operation 2.	Hours of operation 3.	Hours of operation 4.	Hours of operation 5.	Hours of operation 6.	Hours of operation 7. Excellent	Hours of operation N/A

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* 5. How does Luminous compare to other local restaurants?

Below average

Average

Above average

A leader

N/A

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* 6. The Cafe: Please rate between 1 and 7. 1 being very poor and 7 being excellent.

	1 Very poor	2	3	4	5	6	7. Excellent	N/A
Variety of food in cafe	Variety of food in cafe 1 Very poor	Variety of food in cafe 2	Variety of food in cafe 3	Variety of food in cafe 4	Variety of food in cafe 5	Variety of food in cafe 6	Variety of food in cafe 7. Excellent	Variety of food in cafe N/A
Freshness of food in cafe	Freshness of food in cafe 1 Very poor	Freshness of food in cafe 2	Freshness of food in cafe 3	Freshness of food in cafe 4	Freshness of food in cafe 5	Freshness of food in cafe 6	Freshness of food in cafe 7. Excellent	Freshness of food in cafe N/A
Quality of food in cafe	Quality of food in cafe 1 Very poor	Quality of food in cafe 2	Quality of food in cafe 3	Quality of food in cafe 4	Quality of food in cafe 5	Quality of food in cafe 6	Quality of food in cafe 7. Excellent	Quality of food in cafe N/A
Quality of coffee in cafe	Quality of coffee in cafe 1 Very poor	Quality of coffee in cafe 2	Quality of coffee in cafe 3	Quality of coffee in cafe 4	Quality of coffee in cafe 5	Quality of coffee in cafe 6	Quality of coffee in cafe 7. Excellent	Quality of coffee in cafe N/A
Overall value for money received	Overall value for money received 1 Very poor	Overall value for money received 2	Overall value for money received 3	Overall value for money received 4	Overall value for money received 5	Overall value for money received 6	Overall value for money received 7. Excellent	Overall value for money received N/A
Standard of service in cafe	Standard of service in cafe 1 Very poor	Standard of service in cafe 2	Standard of service in cafe 3	Standard of service in cafe 4	Standard of service in cafe 5	Standard of service in cafe 6	Standard of service in cafe 7. Excellent	Standard of service in cafe N/A
Hours of operation	Hours of operation 1 Very poor	Hours of operation 2	Hours of operation 3	Hours of operation 4	Hours of operation 5	Hours of operation 6	Hours of operation 7. Excellent	Hours of operation N/A

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* 7. Beverage / Bars: Please rate between 1 and 7. 1 being very poor and 7 being excellent.

	1 Very poor	2	3	4	5	6	7 Excellent	N/A
Beverage variety	Beverage variety 1 Very poor	Beverage variety 2	Beverage variety 3	Beverage variety 4	Beverage variety 5	Beverage variety 6	Beverage variety 7 Excellent	Beverage variety N/A
Beverage quality	Beverage quality 1 Very poor	Beverage quality 2	Beverage quality 3	Beverage quality 4	Beverage quality 5	Beverage quality 6	Beverage quality 7 Excellent	Beverage quality N/A
Overall value for money	Overall value for money 1 Very poor	Overall value for money 2	Overall value for money 3	Overall value for money 4	Overall value for money 5	Overall value for money 6	Overall value for money 7 Excellent	Overall value for money N/A
Cleanliness of bar areas	Cleanliness of bar areas 1 Very poor	Cleanliness of bar areas 2	Cleanliness of bar areas 3	Cleanliness of bar areas 4	Cleanliness of bar areas 5	Cleanliness of bar areas 6	Cleanliness of bar areas 7 Excellent	Cleanliness of bar areas N/A
Standard of service	Standard of service 1 Very poor	Standard of service 2	Standard of service 3	Standard of service 4	Standard of service 5	Standard of service 6	Standard of service 7 Excellent	Standard of service N/A
Hours of operation	Hours of operation 1 Very poor	Hours of operation 2	Hours of operation 3	Hours of operation 4	Hours of operation 5	Hours of operation 6	Hours of operation 7 Excellent	Hours of operation N/A

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* 8. Gaming lounge: Please rate between 1 and 7. 1 being very poor and 7 being excellent.

	1 Very poor	2	3	4	5	6	7 Excellent	N/A
Gaming machine variety	Gaming machine variety 1 Very poor	Gaming machine variety 2	Gaming machine variety 3	Gaming machine variety 4	Gaming machine variety 5	Gaming machine variety 6	Gaming machine variety 7 Excellent	Gaming machine variety N/A
Gaming areas atmosphere	Gaming areas atmosphere 1 Very poor	Gaming areas atmosphere 2	Gaming areas atmosphere 3	Gaming areas atmosphere 4	Gaming areas atmosphere 5	Gaming areas atmosphere 6	Gaming areas atmosphere 7 Excellent	Gaming areas atmosphere N/A
Overall value for money	Overall value for money 1 Very poor	Overall value for money 2	Overall value for money 3	Overall value for money 4	Overall value for money 5	Overall value for money 6	Overall value for money 7 Excellent	Overall value for money N/A
Cleanliness of gaming area	Cleanliness of gaming area 1 Very poor	Cleanliness of gaming area 2	Cleanliness of gaming area 3	Cleanliness of gaming area 4	Cleanliness of gaming area 5	Cleanliness of gaming area 6	Cleanliness of gaming area 7 Excellent	Cleanliness of gaming area N/A
Hours of operation	Hours of operation 1 Very poor	Hours of operation 2	Hours of operation 3	Hours of operation 4	Hours of operation 5	Hours of operation 6	Hours of operation 7 Excellent	Hours of operation N/A
Gaming promotions	Gaming promotions 1 Very poor	Gaming promotions 2	Gaming promotions 3	Gaming promotions 4	Gaming promotions 5	Gaming promotions 6	Gaming promotions 7 Excellent	Gaming promotions N/A

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* 9. Do you participate in Gaming promotions?

Yes

Sometimes

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* 10. Entertainment: Please rate between 1 and 7. 1 being very poor and 7 being excellent.

	1 Very poor	2	3	4	5	6	7 Excellent	N/A
Variety of entertainment	Variety of entertainment 1 Very poor	Variety of entertainment 2	Variety of entertainment 3	Variety of entertainment 4	Variety of entertainment 5	Variety of entertainment 6	Variety of entertainment 7 Excellent	Variety of entertainment N/A
Quality of entertainment	Quality of entertainment 1 Very poor	Quality of entertainment 2	Quality of entertainment 3	Quality of entertainment 4	Quality of entertainment 5	Quality of entertainment 6	Quality of entertainment 7 Excellent	Quality of entertainment N/A
Overall value for money	Overall value for money 1 Very poor	Overall value for money 2	Overall value for money 3	Overall value for money 4	Overall value for money 5	Overall value for money 6	Overall value for money 7 Excellent	Overall value for money N/A

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* 11. Presentation and cleanliness: Please rate between 1 and 7. 1 being very poor and 7 being excellent.

	1 Very poor	2	3	4	5	6	7 Excellent	N/A
Maintenance and cleanliness of club's interior	Maintenance and cleanliness of club's interior 1 Very poor	Maintenance and cleanliness of club's interior 2	Maintenance and cleanliness of club's interior 3	Maintenance and cleanliness of club's interior 4	Maintenance and cleanliness of club's interior 5	Maintenance and cleanliness of club's interior 6	Maintenance and cleanliness of club's interior 7 Excellent	Maintenance and cleanliness of club's interior N/A
Maintenance and cleanliness of club's exterior	Maintenance and cleanliness of club's exterior 1 Very poor	Maintenance and cleanliness of club's exterior 2	Maintenance and cleanliness of club's exterior 3	Maintenance and cleanliness of club's exterior 4	Maintenance and cleanliness of club's exterior 5	Maintenance and cleanliness of club's exterior 6	Maintenance and cleanliness of club's exterior 7 Excellent	Maintenance and cleanliness of club's exterior N/A

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* 12. Safety: Please rate between 1 and 7. 1 being very poor and 7 being excellent

	1 Very poor	2	3	4	5	6	7 Excellent	N/A
Do you feel safe at Gosford RSL?	Do you feel safe at Gosford RSL? 1 Very poor	Do you feel safe at Gosford RSL? 2	Do you feel safe at Gosford RSL? 3	Do you feel safe at Gosford RSL? 4	Do you feel safe at Gosford RSL? 5	Do you feel safe at Gosford RSL? 6	Do you feel safe at Gosford RSL? 7 Excellent	Do you feel safe at Gosford RSL? N/A
Emphasis on customer safety and well being	Emphasis on customer safety and well being 1 Very poor	Emphasis on customer safety and well being 2	Emphasis on customer safety and well being 3	Emphasis on customer safety and well being 4	Emphasis on customer safety and well being 5	Emphasis on customer safety and well being 6	Emphasis on customer safety and well being 7 Excellent	Emphasis on customer safety and well being N/A
Amount of exterior lighting	Amount of exterior lighting 1 Very poor	Amount of exterior lighting 2	Amount of exterior lighting 3	Amount of exterior lighting 4	Amount of exterior lighting 5	Amount of exterior lighting 6	Amount of exterior lighting 7 Excellent	Amount of exterior lighting N/A
Service provided by security staff	Service provided by security staff 1 Very poor	Service provided by security staff 2	Service provided by security staff 3	Service provided by security staff 4	Service provided by security staff 5	Service provided by security staff 6	Service provided by security staff 7 Excellent	Service provided by security staff N/A

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* 13. Convenience: Please rate between 1 and 7. 1 being very poor and 7 being excellent.

	1 Very poor	2	3	4	5	6.	7 Excellent	N/A
Location of the Club	Location of the Club 1 Very poor	Location of the Club 2	Location of the Club 3	Location of the Club 4	Location of the Club 5	Location of the Club 6.	Location of the Club 7 Excellent	Location of the Club N/A
Club trading hours	Club trading hours 1 Very poor	Club trading hours 2	Club trading hours 3	Club trading hours 4	Club trading hours 5	Club trading hours 6.	Club trading hours 7 Excellent	Club trading hours N/A
Car parking facilities	Car parking facilities 1 Very poor	Car parking facilities 2	Car parking facilities 3	Car parking facilities 4	Car parking facilities 5	Car parking facilities 6.	Car parking facilities 7 Excellent	Car parking facilities N/A
Availability of public transport to Club	Availability of public transport to Club 1 Very poor	Availability of public transport to Club 2	Availability of public transport to Club 3	Availability of public transport to Club 4	Availability of public transport to Club 5	Availability of public transport to Club 6.	Availability of public transport to Club 7 Excellent	Availability of public transport to Club N/A
Courtesy bus availability	Courtesy bus availability 1 Very poor	Courtesy bus availability 2	Courtesy bus availability 3	Courtesy bus availability 4	Courtesy bus availability 5	Courtesy bus availability 6.	Courtesy bus availability 7 Excellent	Courtesy bus availability N/A

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* 14. Atmosphere and communication: Please rate between 1 and 7. 1 being strongly disagree and 7 being Strongly agree.

	1 Strongly disagree	2	3	4	5	6	7 Excellent	Don't know
Employees are friendly	Employees are friendly 1 Strongly disagree	Employees are friendly 2	Employees are friendly 3	Employees are friendly 4	Employees are friendly 5	Employees are friendly 6	Employees are friendly 7 Excellent	Employees are friendly Don't know
Employees appear happy	Employees appear happy 1 Strongly disagree	Employees appear happy 2	Employees appear happy 3	Employees appear happy 4	Employees appear happy 5	Employees appear happy 6	Employees appear happy 7 Excellent	Employees appear happy Don't know
The club is a happy place	The club is a happy place 1 Strongly disagree	The club is a happy place 2	The club is a happy place 3	The club is a happy place 4	The club is a happy place 5	The club is a happy place 6	The club is a happy place 7 Excellent	The club is a happy place Don't know
The club is a fun place to come to	The club is a fun place to come to 1 Strongly disagree	The club is a fun place to come to 2	The club is a fun place to come to 3	The club is a fun place to come to 4	The club is a fun place to come to 5	The club is a fun place to come to 6	The club is a fun place to come to 7 Excellent	The club is a fun place to come to Don't know
The club is relaxing	The club is relaxing 1 Strongly disagree	The club is relaxing 2	The club is relaxing 3	The club is relaxing 4	The club is relaxing 5	The club is relaxing 6	The club is relaxing 7 Excellent	The club is relaxing Don't know
I always feel welcome at the club	I always feel welcome at the club 1 Strongly disagree	I always feel welcome at the club 2	I always feel welcome at the club 3	I always feel welcome at the club 4	I always feel welcome at the club 5	I always feel welcome at the club 6	I always feel welcome at the club 7 Excellent	I always feel welcome at the club Don't know
There are effective ways of providing feedback	There are effective ways of providing feedback 1 Strongly disagree	There are effective ways of providing feedback 2	There are effective ways of providing feedback 3	There are effective ways of providing feedback 4	There are effective ways of providing feedback 5	There are effective ways of providing feedback 6	There are effective ways of providing feedback 7 Excellent	There are effective ways of providing feedback Don't know
I am well informed about the products and services provided by the club	I am well informed about the products and services provided by the club 1 Strongly disagree	I am well informed about the products and services provided by the club 2	I am well informed about the products and services provided by the club 3	I am well informed about the products and services provided by the club 4	I am well informed about the products and services provided by the club 5	I am well informed about the products and services provided by the club 6	I am well informed about the products and services provided by the club 7 Excellent	I am well informed about the products and services provided by the club Don't know
I regularly see or hear the club's advertising and it encourages me to attend	I regularly see or hear the club's advertising and it encourages me to attend 1 Strongly disagree	I regularly see or hear the club's advertising and it encourages me to attend 2	I regularly see or hear the club's advertising and it encourages me to attend 3	I regularly see or hear the club's advertising and it encourages me to attend 4	I regularly see or hear the club's advertising and it encourages me to attend 5	I regularly see or hear the club's advertising and it encourages me to attend 6	I regularly see or hear the club's advertising and it encourages me to attend 7 Excellent	I regularly see or hear the club's advertising and it encourages me to attend Don't know

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* 15. Satisfaction:

	Very dissatisfied						Very Satisfied
What is your overall satisfaction with Gosford RSL Club?	What is your overall satisfaction with Gosford RSL Club? Very dissatisfied	What is your overall satisfaction with Gosford RSL Club?	What is your overall satisfaction with Gosford RSL Club?	What is your overall satisfaction with Gosford RSL Club?	What is your overall satisfaction with Gosford RSL Club?	What is your overall satisfaction with Gosford RSL Club?	What is your overall satisfaction with Gosford RSL Club? Very Satisfied

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* 16. Expectations:

	Fallen short						Exceeded expectations
Extent to which Gosford RSL Club has fallen short or exceeded your expectations	Extent to which Gosford RSL Club has fallen short or exceeded your expectations Fallen short	Extent to which Gosford RSL Club has fallen short or exceeded your expectations	Extent to which Gosford RSL Club has fallen short or exceeded your expectations	Extent to which Gosford RSL Club has fallen short or exceeded your expectations	Extent to which Gosford RSL Club has fallen short or exceeded your expectations	Extent to which Gosford RSL Club has fallen short or exceeded your expectations	Extent to which Gosford RSL Club has fallen short or exceeded your expectations Exceeded expectations

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* 17. Reputation:

	Very poor						Excellent
The reputation of Gosford RSL Club is	The reputation of Gosford RSL Club is Very poor	The reputation of Gosford RSL Club is	The reputation of Gosford RSL Club is	The reputation of Gosford RSL Club is	The reputation of Gosford RSL Club is	The reputation of Gosford RSL Club is	The reputation of Gosford RSL Club is Excellent

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* 18. Imagine an ideal club. How well do you think Gosford RSL Club compares to that ideal?

	Not very close						very close
Extent to which Gosford RSL compares to the ideal club	Extent to which Gosford RSL compares to the ideal club Not very close	Extent to which Gosford RSL compares to the ideal club	Extent to which Gosford RSL compares to the ideal club	Extent to which Gosford RSL compares to the ideal club	Extent to which Gosford RSL compares to the ideal club	Extent to which Gosford RSL compares to the ideal club	Extent to which Gosford RSL compares to the ideal club very close

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* 19. membership loyalty:

	Very unlikely						Very likely
Gosford RSL Club deserves my loyalty as a member	Gosford RSL Club deserves my loyalty as a member Very unlikely	Gosford RSL Club deserves my loyalty as a member	Gosford RSL Club deserves my loyalty as a member	Gosford RSL Club deserves my loyalty as a member	Gosford RSL Club deserves my loyalty as a member	Gosford RSL Club deserves my loyalty as a member	Gosford RSL Club deserves my loyalty as a member Very likely
I will continue to visit the Club in the future	I will continue to visit the Club in the future Very unlikely	I will continue to visit the Club in the future	I will continue to visit the Club in the future	I will continue to visit the Club in the future	I will continue to visit the Club in the future	I will continue to visit the Club in the future	I will continue to visit the Club in the future Very likely
I would recommend the club to others	I would recommend the club to others Very unlikely	I would recommend the club to others	I would recommend the club to others	I would recommend the club to others	I would recommend the club to others	I would recommend the club to others	I would recommend the club to others Very likely
My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club	My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club Very unlikely	My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club	My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club	My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club	My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club	My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club	My relationship with Gosford RSL Club gets stronger the longer I'm a member of the club Very likely

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* 20. Gosford RSL Club is great BUT I prefer: Please write club or hotel name.

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* 21. Clubs in the Community: Are you aware that local clubs support local community through sponsorship and donations?

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* 22. Did you know Gosford RSL Club supports local sporting clubs, like Indians baseball, Tigers AFL, GRSL Fishing club?

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* 23. Did youknow Gosford RSL supports young adult / school leavers in programs like Max Potential and Kokoda Youth Challenge?

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* 24. Are you aware Gosford RSL owns and operates The Galaxy motel?

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* 25. Are you aware Gosford RSL owns and operates The Ashwood motel?

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* 26. What is your opinion of

	Very poor						Excellent	Don't know
The Galaxy motel's reputation	The Galaxy motel's reputation Very poor	The Galaxy motel's reputation	The Galaxy motel's reputation	The Galaxy motel's reputation	The Galaxy motel's reputation	The Galaxy motel's reputation	The Galaxy motel's reputation Excellent	The Galaxy motel's reputation Don't know
The Ashwood motel's reputation	The Ashwood motel's reputation Very poor	The Ashwood motel's reputation	The Ashwood motel's reputation	The Ashwood motel's reputation	The Ashwood motel's reputation	The Ashwood motel's reputation	The Ashwood motel's reputation Excellent	The Ashwood motel's reputation Don't know

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* 27. Would you recommend either motel to family or friends?

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* 28. Where do you get your information about the venues you go to? This can include other clubs, pubs and restaurants.

Local newspaper

Radio

Outside signs

Club noticeboards and internal signage

Club magazines

Club brochures

Club mail outs

Websites

Facebook

Email notifications

SMS notifications

Friends / relatives / work colleagues

Other (please specify)

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* 29. Are you a Social media user?

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* 30. Are you on facebook?

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* 31. Do you own an iphone?

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* 32. If you own a mobile phone, do you like to receive SMS alerts for promotions or specials?

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* 33. Why do you visit a club? You may choose more than 1 box.

Dining

Beverage

Gaming

Entertainment

Functions and meetings

Meet friends or family

Pleasure

Relaxation

Other (please specify)

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* 34. What type of restaurant do you frequently visit? You may choose more than 1.

Italian

Chinese

Thai

Mexican

Grills - Steak, ribs

Indian

Seafood

Other (please specify)

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* 35. How often do you dine out?

Every day

Twice per week

Once per week

Twice per month

Once per month

3-4 times per year

Once per year

NIL

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* 36. How often do you visit Gosford RSL Club?

Every day

Twice per week

Once per week

Twice per month

Once per month

3-4 times per year

Once per year

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* 37. Approximately how long have you been a member of Gosford RSL Club?

Less than 1 year

Between 1-3 years

Between 3-5 years

More than 5 years

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* 38. What was your age last birthday?

Less than 25

Between 26-35

Between 36-45

Between 46-55

Between 56-65

65+

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* 39. Which of the following applies to you?

Married / De facto

Single

Divorced / Widowed

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* 40. Do you have children living with you?

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* 41. What is your gender?

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* 42. What is your current household income before tax? This is not a compulsory question.

$20,000 to $40,000

$40001 to $60,000

$60,001 to $80,000

$80,001 to $100,000

$100,001 to $150,000

$150,001 +

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* 43. What is your postcode?

2250

2251

2256

2257

2260

Other (please specify)