Gateway Satisfaction Survey Question Title * 1. STAFF Agree Not Sure Disagree Don't Know N/A The shopfront employees treat people well. The shopfront employees treat people well. Agree The shopfront employees treat people well. Not Sure The shopfront employees treat people well. Disagree The shopfront employees treat people well. Don't Know The shopfront employees treat people well. N/A The assistance from the concierge who met you at the door was helpful. The assistance from the concierge who met you at the door was helpful. Agree The assistance from the concierge who met you at the door was helpful. Not Sure The assistance from the concierge who met you at the door was helpful. Disagree The assistance from the concierge who met you at the door was helpful. Don't Know The assistance from the concierge who met you at the door was helpful. N/A Question Title * 2. SERVICES AVAILABLE Agree Not Sure Disagree Don't Know N/A The range of services available at the new shopfront is clear (housing and homlessness services and Belconnen Community Services). The range of services available at the new shopfront is clear (housing and homlessness services and Belconnen Community Services). Agree The range of services available at the new shopfront is clear (housing and homlessness services and Belconnen Community Services). Not Sure The range of services available at the new shopfront is clear (housing and homlessness services and Belconnen Community Services). Disagree The range of services available at the new shopfront is clear (housing and homlessness services and Belconnen Community Services). Don't Know The range of services available at the new shopfront is clear (housing and homlessness services and Belconnen Community Services). N/A I would feel comfortable to use the computers and other facilities if I needed to. I would feel comfortable to use the computers and other facilities if I needed to. Agree I would feel comfortable to use the computers and other facilities if I needed to. Not Sure I would feel comfortable to use the computers and other facilities if I needed to. Disagree I would feel comfortable to use the computers and other facilities if I needed to. Don't Know I would feel comfortable to use the computers and other facilities if I needed to. N/A Question Title * 3. DESIGN AND LAYOUT Agree Not Sure Disagree Don't Know N/A The new Gateway Shopfront is well laid out. The new Gateway Shopfront is well laid out. Agree The new Gateway Shopfront is well laid out. Not Sure The new Gateway Shopfront is well laid out. Disagree The new Gateway Shopfront is well laid out. Don't Know The new Gateway Shopfront is well laid out. N/A The level of privacy and confidentiality offered by the new Gateway Shopfront is satisfactory. The level of privacy and confidentiality offered by the new Gateway Shopfront is satisfactory. Agree The level of privacy and confidentiality offered by the new Gateway Shopfront is satisfactory. Not Sure The level of privacy and confidentiality offered by the new Gateway Shopfront is satisfactory. Disagree The level of privacy and confidentiality offered by the new Gateway Shopfront is satisfactory. Don't Know The level of privacy and confidentiality offered by the new Gateway Shopfront is satisfactory. N/A Question Title * 4. SHOPFRONT IMPROVEMENTThinking about the previous Gateway Shopfront, how does this new shopfront compare on the following aspects. Better About the Same Worse Don't Know N/A Speed of Service. Speed of Service. Better Speed of Service. About the Same Speed of Service. Worse Speed of Service. Don't Know Speed of Service. N/A Staff helpfulness. Staff helpfulness. Better Staff helpfulness. About the Same Staff helpfulness. Worse Staff helpfulness. Don't Know Staff helpfulness. N/A Arrangements for privacy. Arrangements for privacy. Better Arrangements for privacy. About the Same Arrangements for privacy. Worse Arrangements for privacy. Don't Know Arrangements for privacy. N/A General atmosphere. General atmosphere. Better General atmosphere. About the Same General atmosphere. Worse General atmosphere. Don't Know General atmosphere. N/A Overall, how would you rate the new Gateway Shopfront compared to the old one? Overall, how would you rate the new Gateway Shopfront compared to the old one? Better Overall, how would you rate the new Gateway Shopfront compared to the old one? About the Same Overall, how would you rate the new Gateway Shopfront compared to the old one? Worse Overall, how would you rate the new Gateway Shopfront compared to the old one? Don't Know Overall, how would you rate the new Gateway Shopfront compared to the old one? N/A Question Title * 5. SHOPFRONT VISIT Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Overall, how satisfied were you with your visit to the new Gateway Shopfront? Overall, how satisfied were you with your visit to the new Gateway Shopfront? Very Satisfied Overall, how satisfied were you with your visit to the new Gateway Shopfront? Satisfied Overall, how satisfied were you with your visit to the new Gateway Shopfront? Neither satisfied nor dissatisfied Overall, how satisfied were you with your visit to the new Gateway Shopfront? Dissatisfied Overall, how satisfied were you with your visit to the new Gateway Shopfront? Very dissatisfied Question Title * 6. ARE YOU... Male Female Intersex Do not wish to state Question Title * 7. DO YOU CONSIDER YOURSELF TO HAVE A DISABILITY? Yes No Do not wish to state Question Title * 8. ARE YOU... Under 25 years 25 to 34 years 35 to 44 years 45 to 54 years 55 to 64 years 65 to 74 years 75 to 84 years 85 or over The Disability Discrimination Act describes a disabled person as anyone 'with a physical or mental impairment, which has a substantial and long-term adverse effect upon his or her ability to carry out normal day-to-day activities'. Question Title * 9. ARE THERE ANY OTHER COMMENTS YOU WOULD LIKE TO MAKE ABOUT THE NEW GATEWAY CENTRAL ACCESS POINT? Done
