PBSC Library Resources & Services Survey

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* 1. What is your position/status?

AA/AS/Certificate student

Baccalaureate student

Distance learning student

Dual enrollment student

Faculty, staff, or administrator

Community user

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* 2. What campus do you primarily attend?

Belle Glade

Boca Raton

Lake Worth

Loxahatchee Groves

Palm Beach Gardens

None of the above

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* 3. How often do you use our library resources or services?

1-5 times a week (or more)

1-3 times a month

Rarely

Never

If you answered "Never," why don't you use library resources or services? If you do use library resources and services, what do you primarily use?

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* 4. Do you primarily use library resources and services on campus or off campus?

On campus

Off campus

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* 5. How satisfied are you with the following resources?

	Very satisfied	Satisfied	Dissatisfied	Have not used	Not aware of this resource
Online Library Catalog/Discovery Tool	Online Library Catalog/Discovery Tool Very satisfied	Online Library Catalog/Discovery Tool Satisfied	Online Library Catalog/Discovery Tool Dissatisfied	Online Library Catalog/Discovery Tool Have not used	Online Library Catalog/Discovery Tool Not aware of this resource
Online Databases & Articles	Online Databases & Articles Very satisfied	Online Databases & Articles Satisfied	Online Databases & Articles Dissatisfied	Online Databases & Articles Have not used	Online Databases & Articles Not aware of this resource
eBooks	eBooks Very satisfied	eBooks Satisfied	eBooks Dissatisfied	eBooks Have not used	eBooks Not aware of this resource
Print Books	Print Books Very satisfied	Print Books Satisfied	Print Books Dissatisfied	Print Books Have not used	Print Books Not aware of this resource
Print Magazines and Journals	Print Magazines and Journals Very satisfied	Print Magazines and Journals Satisfied	Print Magazines and Journals Dissatisfied	Print Magazines and Journals Have not used	Print Magazines and Journals Not aware of this resource
Print Newspapers	Print Newspapers Very satisfied	Print Newspapers Satisfied	Print Newspapers Dissatisfied	Print Newspapers Have not used	Print Newspapers Not aware of this resource
Course Reserves (e.g., textbooks)	Course Reserves (e.g., textbooks) Very satisfied	Course Reserves (e.g., textbooks) Satisfied	Course Reserves (e.g., textbooks) Dissatisfied	Course Reserves (e.g., textbooks) Have not used	Course Reserves (e.g., textbooks) Not aware of this resource
Computer Access in the Library	Computer Access in the Library Very satisfied	Computer Access in the Library Satisfied	Computer Access in the Library Dissatisfied	Computer Access in the Library Have not used	Computer Access in the Library Not aware of this resource
Study Rooms	Study Rooms Very satisfied	Study Rooms Satisfied	Study Rooms Dissatisfied	Study Rooms Have not used	Study Rooms Not aware of this resource
Technology Available for Checkout (e.g., laptops, iPads, calculators)	Technology Available for Checkout (e.g., laptops, iPads, calculators) Very satisfied	Technology Available for Checkout (e.g., laptops, iPads, calculators) Satisfied	Technology Available for Checkout (e.g., laptops, iPads, calculators) Dissatisfied	Technology Available for Checkout (e.g., laptops, iPads, calculators) Have not used	Technology Available for Checkout (e.g., laptops, iPads, calculators) Not aware of this resource
Quiet Study	Quiet Study Very satisfied	Quiet Study Satisfied	Quiet Study Dissatisfied	Quiet Study Have not used	Quiet Study Not aware of this resource

Comments on Library Resources

Question Title

* 6. How satisfied are you with the following services?

	Very satisfied	Satisfied	Dissatisfied	Have not used	Not aware of this service
Research/Reference Assistance (including one-on-one library assistance)	Research/Reference Assistance (including one-on-one library assistance) Very satisfied	Research/Reference Assistance (including one-on-one library assistance) Satisfied	Research/Reference Assistance (including one-on-one library assistance) Dissatisfied	Research/Reference Assistance (including one-on-one library assistance) Have not used	Research/Reference Assistance (including one-on-one library assistance) Not aware of this service
Library Instruction Classes	Library Instruction Classes Very satisfied	Library Instruction Classes Satisfied	Library Instruction Classes Dissatisfied	Library Instruction Classes Have not used	Library Instruction Classes Not aware of this service
Circulation Desk Assistance	Circulation Desk Assistance Very satisfied	Circulation Desk Assistance Satisfied	Circulation Desk Assistance Dissatisfied	Circulation Desk Assistance Have not used	Circulation Desk Assistance Not aware of this service
Interlibrary Loan	Interlibrary Loan Very satisfied	Interlibrary Loan Satisfied	Interlibrary Loan Dissatisfied	Interlibrary Loan Have not used	Interlibrary Loan Not aware of this service
Library Hours	Library Hours Very satisfied	Library Hours Satisfied	Library Hours Dissatisfied	Library Hours Have not used	Library Hours Not aware of this service
Handouts, Research Guides (print & electronic)	Handouts, Research Guides (print & electronic) Very satisfied	Handouts, Research Guides (print & electronic) Satisfied	Handouts, Research Guides (print & electronic) Dissatisfied	Handouts, Research Guides (print & electronic) Have not used	Handouts, Research Guides (print & electronic) Not aware of this service
Ask a Librarian Online Service (chat & e-mail)	Ask a Librarian Online Service (chat & e-mail) Very satisfied	Ask a Librarian Online Service (chat & e-mail) Satisfied	Ask a Librarian Online Service (chat & e-mail) Dissatisfied	Ask a Librarian Online Service (chat & e-mail) Have not used	Ask a Librarian Online Service (chat & e-mail) Not aware of this service
Library sponsored activities/events (e.g., exhibits, Common Reader program, book discussions, speakers, workshops)	Library sponsored activities/events (e.g., exhibits, Common Reader program, book discussions, speakers, workshops) Very satisfied	Library sponsored activities/events (e.g., exhibits, Common Reader program, book discussions, speakers, workshops) Satisfied	Library sponsored activities/events (e.g., exhibits, Common Reader program, book discussions, speakers, workshops) Dissatisfied	Library sponsored activities/events (e.g., exhibits, Common Reader program, book discussions, speakers, workshops) Have not used	Library sponsored activities/events (e.g., exhibits, Common Reader program, book discussions, speakers, workshops) Not aware of this service

Comments on Library Services

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* 7. How satisfied are you with the service you receive from library staff?

	Very satisfied	Satisfied	Somewhat satisfied	Dissatisfied	No comment
Courtesy & helpfulness	Courtesy & helpfulness Very satisfied	Courtesy & helpfulness Satisfied	Courtesy & helpfulness Somewhat satisfied	Courtesy & helpfulness Dissatisfied	Courtesy & helpfulness No comment
Availability	Availability Very satisfied	Availability Satisfied	Availability Somewhat satisfied	Availability Dissatisfied	Availability No comment
Staff knowledge (e.g., assisting with research)	Staff knowledge (e.g., assisting with research) Very satisfied	Staff knowledge (e.g., assisting with research) Satisfied	Staff knowledge (e.g., assisting with research) Somewhat satisfied	Staff knowledge (e.g., assisting with research) Dissatisfied	Staff knowledge (e.g., assisting with research) No comment

Comments about the staff

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* 8. Prior to this survey, how many times have you had a classroom library instruction session provided by a librarian?

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* 9. What aspects of the library are you most satisfied with?

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* 10. What could the library do to improve its resources or services?

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* 11. What is your overall satisfaction with the library?

Very satisfied

Satisfied

Neutral

Somewhat satisfied

Dissatisfied