Website survey 2014

1. Tell us about how you access the website and how useful you find it

We want to find out what you think about the current Nottingham City Homes website so we can use the information to build a better website in the future.

Please take a few minutes to give us some feedback. If you are a tenant or leaseholder of Nottingham City Council you could win an IPad Air worth more than £300 by completing the survey which will be entered into our prize draw.

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* 1. How did you find out about the Nottingham City Homes website?

Search engine result for example Google, Yahoo, Ask

Letter, form or leaflet

Other advertising

Link from another website

Family or friend recommendation

Nottingham City Homes employee recommendation

Through my local council

I work for Nottingham City Homes

Other (please specify)

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* 2. How often do you visit the NCH website?

Daily

Weekly

Monthly

Occasionally

First time I've visited the website

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* 3. What is your main reason for accessing the website?

Make a payment

Book an appointment

Report a problem

Request a service

Make an application

Find information

Just browsing

Other (please specify)

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* 4. What device do you usually use to access the website?

Laptop

Tablet

Smart Phone

Smart TV

Other (please specify)

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* 5. If the website wasn't available how would you have contacted NCH?

In person

Telephone

E-mail

Post

Social media such as Twitter or Facebook

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* 6. Did you find what you were looking for?

Yes

No (tell us what you were looking for)

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* 7. Are you connected to NCH via social media such as Twitter or Facebook?

Yes

No (tell us why not)

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* 8. How would you rate the following features of this website?

	Very poor	Poor	OK	Good	Very good
Attractiveness	Attractiveness Very poor	Attractiveness Poor	Attractiveness OK	Attractiveness Good	Attractiveness Very good
Ease of use	Ease of use Very poor	Ease of use Poor	Ease of use OK	Ease of use Good	Ease of use Very good
Finding your way around the site	Finding your way around the site Very poor	Finding your way around the site Poor	Finding your way around the site OK	Finding your way around the site Good	Finding your way around the site Very good
Finding what you were looking for	Finding what you were looking for Very poor	Finding what you were looking for Poor	Finding what you were looking for OK	Finding what you were looking for Good	Finding what you were looking for Very good
Usefulness of the website 'search' facility	Usefulness of the website 'search' facility Very poor	Usefulness of the website 'search' facility Poor	Usefulness of the website 'search' facility OK	Usefulness of the website 'search' facility Good	Usefulness of the website 'search' facility Very good
Usefulness of the information you found	Usefulness of the information you found Very poor	Usefulness of the information you found Poor	Usefulness of the information you found OK	Usefulness of the information you found Good	Usefulness of the information you found Very good

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* 9. How likely are you to return to this website in the future?

Very likely

Likely

Don't know

Unlikely

Very unlikely

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* 10. Overall, how satisfied are you with your visit today?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied