Alrose Products Ltd | British Gas Springs - Continual Improvement Survey

Please answer the following questions - the survey is designed to take about 7 mins.

As part of Alrose Products commitment to continual improvement I kindly ask you to complete this short survey to aid our understanding of what we are doing well and where we have room for improvement. Your answers are confidential.

Regards,

Jon Aconley
Director

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* 1. How often do you get involved in specifying new gas springs?

Daily

Weekly

Monthly

Yearly

Other (please specify)

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* 2. Which of the following products / services do you purchase?

	Frequently	Sometimes	Rarely	Never
Compression Springs	Compression Springs Frequently	Compression Springs Sometimes	Compression Springs Rarely	Compression Springs Never
Locking Compression Springs	Locking Compression Springs Frequently	Locking Compression Springs Sometimes	Locking Compression Springs Rarely	Locking Compression Springs Never
Tension Gas Springs	Tension Gas Springs Frequently	Tension Gas Springs Sometimes	Tension Gas Springs Rarely	Tension Gas Springs Never
Dampers	Dampers Frequently	Dampers Sometimes	Dampers Rarely	Dampers Never
End Fittings	End Fittings Frequently	End Fittings Sometimes	End Fittings Rarely	End Fittings Never
Re-gas Service	Re-gas Service Frequently	Re-gas Service Sometimes	Re-gas Service Rarely	Re-gas Service Never

Other (please specify)

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* 3. How important are the following criteria to you when selecting your gas spring products from us?
Where 1 is the most important and 10 is the least important. NB we really want to identify what you find important so you can only have one factor per score.

	1	2	3	4	5	6	7	8	9	10
Look and feel of the product	Look and feel of the product 1	Look and feel of the product 2	Look and feel of the product 3	Look and feel of the product 4	Look and feel of the product 5	Look and feel of the product 6	Look and feel of the product 7	Look and feel of the product 8	Look and feel of the product 9	Look and feel of the product 10
British made	British made 1	British made 2	British made 3	British made 4	British made 5	British made 6	British made 7	British made 8	British made 9	British made 10
Range of products available	Range of products available 1	Range of products available 2	Range of products available 3	Range of products available 4	Range of products available 5	Range of products available 6	Range of products available 7	Range of products available 8	Range of products available 9	Range of products available 10
Technical design service & support	Technical design service & support 1	Technical design service & support 2	Technical design service & support 3	Technical design service & support 4	Technical design service & support 5	Technical design service & support 6	Technical design service & support 7	Technical design service & support 8	Technical design service & support 9	Technical design service & support 10
Delivery time	Delivery time 1	Delivery time 2	Delivery time 3	Delivery time 4	Delivery time 5	Delivery time 6	Delivery time 7	Delivery time 8	Delivery time 9	Delivery time 10
Confidence that the product will work	Confidence that the product will work 1	Confidence that the product will work 2	Confidence that the product will work 3	Confidence that the product will work 4	Confidence that the product will work 5	Confidence that the product will work 6	Confidence that the product will work 7	Confidence that the product will work 8	Confidence that the product will work 9	Confidence that the product will work 10
Have always dealt with Alrose	Have always dealt with Alrose 1	Have always dealt with Alrose 2	Have always dealt with Alrose 3	Have always dealt with Alrose 4	Have always dealt with Alrose 5	Have always dealt with Alrose 6	Have always dealt with Alrose 7	Have always dealt with Alrose 8	Have always dealt with Alrose 9	Have always dealt with Alrose 10
Brand we can trust	Brand we can trust 1	Brand we can trust 2	Brand we can trust 3	Brand we can trust 4	Brand we can trust 5	Brand we can trust 6	Brand we can trust 7	Brand we can trust 8	Brand we can trust 9	Brand we can trust 10
Durability of product (lifespan)	Durability of product (lifespan) 1	Durability of product (lifespan) 2	Durability of product (lifespan) 3	Durability of product (lifespan) 4	Durability of product (lifespan) 5	Durability of product (lifespan) 6	Durability of product (lifespan) 7	Durability of product (lifespan) 8	Durability of product (lifespan) 9	Durability of product (lifespan) 10
Cost	Cost 1	Cost 2	Cost 3	Cost 4	Cost 5	Cost 6	Cost 7	Cost 8	Cost 9	Cost 10

Other (please specify)

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* 4. When you are looking to purchase any gas spring what is the number 1 factor that influences your purchasing decision?

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* 5. What is the most difficult thing about ordering a Gas Spring or associated product?

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* 6. Selecting the right gas spring for your application?
How important are the following information sources to help you in your product selection.
Using the rating scale 1 being the most important and 5 being the least important

	1	2	3	4	5
Website	Website 1	Website 2	Website 3	Website 4	Website 5
Technical engineering helpline	Technical engineering helpline 1	Technical engineering helpline 2	Technical engineering helpline 3	Technical engineering helpline 4	Technical engineering helpline 5
Free Design Service	Free Design Service 1	Free Design Service 2	Free Design Service 3	Free Design Service 4	Free Design Service 5
Printed product brochure	Printed product brochure 1	Printed product brochure 2	Printed product brochure 3	Printed product brochure 4	Printed product brochure 5
Product application diagrams	Product application diagrams 1	Product application diagrams 2	Product application diagrams 3	Product application diagrams 4	Product application diagrams 5

Other (please specify)

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* 7. Would the ability to order gas springs online via an e-commerce system add value to our proposition?

	Yes	No	Not sure
We currently order gas springs online	We currently order gas springs online Yes	We currently order gas springs online No	We currently order gas springs online Not sure
I would like the facility to order gas springs online	I would like the facility to order gas springs online Yes	I would like the facility to order gas springs online No	I would like the facility to order gas springs online Not sure

Other (please specify)

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* 8. What could we do to improve the products / product ranges we provide?
We are specifically interested from a 'product' point of view eg. ranges, sizes, colours, etc.

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* 9. What could we do to improve the service that we provide to you?
We are specifically interested in service factors such as ordering, technical information and accounts/billing that affect you from a service point of view.

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* 10. Do you use any of the other gas spring manufacturers / suppliers?
Please list.

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* 11. Which of the following social media platforms does your company use for work / business communications?

	Actively	Sometimes	Never
E mail	E mail Actively	E mail Sometimes	E mail Never
Linked in	Linked in Actively	Linked in Sometimes	Linked in Never
Facebook	Facebook Actively	Facebook Sometimes	Facebook Never
Twitter	Twitter Actively	Twitter Sometimes	Twitter Never
You Tube	You Tube Actively	You Tube Sometimes	You Tube Never
Pinterest	Pinterest Actively	Pinterest Sometimes	Pinterest Never
Google +	Google + Actively	Google + Sometimes	Google + Never

Other (please specify)

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* 12. How likely would you be to refer us to someone else interested in purchasing gas springs?

Already have done

Very Likely

Not Likely

Certainly not

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* 13. Would you be willing to give a short testimonial or allow us to write a case study for our new website?

Yes

No

If YES please specify.

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* 14. Your contact details or name. (optional)

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* 15. Please leave any additional comments or testimonials here.