GC Customer Service Survey 2012-13

Thank you for taking the time to complete this survey.

 
For each of the following statements, select the one which most clearly reflects your answer. This survey is anonymous and we do not collect information which allows for identification of individuals.
1. How many times have you had contact with Grayson College faculty or staff in the past 12 months?
2. Indicate how long you have interacted with the college.
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3. Which customer type would you consider yourself (choose only one):
4. Indicate how strongly you agree or disagree with the following regarding the service you received at Grayson College.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
1. If I visited the college, it was clean and orderly.
2. If I interacted with faculty, they were knowledgeable and helpful.
3. If I interacted with staff, they were knowledgeable and helpful.
If I interacted with faculty, they were courteous and professional.
If I interacted with staff, they were courteous and professional.
4. If requested, I received the information I needed to obtain services.
5. If I visited the website, it was easy to use, well organized, and contained accurate information.
6. If I filed a complaint, it was handled in a reasonable and timely manner.
7. If I called, wrote, emailed, or made a request for services, it was handled in a reasonable and timely manner.
8. If I received printed material, it provided thorough and accurate information.
9. Overall, I am satisfied with my experience with GC.
5. Would you recommend Grayson College to a friend or family member?
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