Ravenglass & Eskdale Railway Survey 2014

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* 1. Which parts of the Attraction have you visited ?

Play Area at Ravenglass

Play Area at Dalegarth

Museum

Turntable Café

Fellbites Café

Ravenglass Gift Shop

Scafell Gift Shop (Dalegarth)

Intermediate Station request stops

Other (please specify)

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* 2. How many times have you visited in the last two years ?

Once

1-5 times

Over 5 times

Never visited

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* 3. Was your visit a day trip or whilst visiting the area on holiday ?

Day Visitor

On Holiday

If you are on holiday, how many days and where did you stay?

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* 4. How do you travel to the attraction?

By car

By bus

By train

By bike

On foot

Other

Please specify mode of transport if not listed above

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* 5. If there was a Sunday Northern Rail service, would you use it ?

Yes

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* 6. Does the current timetable meet your needs ?

Yes

If the answer is No, please leave feedback

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* 7. How do you rate the facilities at Ravenglass Station

	Excellent	Good	Fair	Poor
Café	Café Excellent	Café Good	Café Fair	Café Poor
Museum	Museum Excellent	Museum Good	Museum Fair	Museum Poor
Toilets	Toilets Excellent	Toilets Good	Toilets Fair	Toilets Poor
Play area	Play area Excellent	Play area Good	Play area Fair	Play area Poor
Cinema & information point	Cinema & information point Excellent	Cinema & information point Good	Cinema & information point Fair	Cinema & information point Poor
Ticket office	Ticket office Excellent	Ticket office Good	Ticket office Fair	Ticket office Poor
Gift Shop	Gift Shop Excellent	Gift Shop Good	Gift Shop Fair	Gift Shop Poor

Additional Comments

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* 8. How do you rate the Turntable Café at Ravenglass Station

	Excellent	Good	Fair	Poor
Value for money	Value for money Excellent	Value for money Good	Value for money Fair	Value for money Poor
Menu choice	Menu choice Excellent	Menu choice Good	Menu choice Fair	Menu choice Poor
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor
Cleanliness of premises	Cleanliness of premises Excellent	Cleanliness of premises Good	Cleanliness of premises Fair	Cleanliness of premises Poor

Additional comments

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* 9. How do you rate the facilities at Dalegarth Station

	Excellent	Good	Fair	Poor
Café	Café Excellent	Café Good	Café Fair	Café Poor
Ticket office	Ticket office Excellent	Ticket office Good	Ticket office Fair	Ticket office Poor
Play area	Play area Excellent	Play area Good	Play area Fair	Play area Poor
Toilets	Toilets Excellent	Toilets Good	Toilets Fair	Toilets Poor
Gift Shop	Gift Shop Excellent	Gift Shop Good	Gift Shop Fair	Gift Shop Poor

Additional comments

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* 10. How do you rate the Fellbites Café at Dalegarth Station

	Excellent	Good	Fair	Poor
Value for money	Value for money Excellent	Value for money Good	Value for money Fair	Value for money Poor
Menu Choice	Menu Choice Excellent	Menu Choice Good	Menu Choice Fair	Menu Choice Poor
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor
Cleanliness of facilities	Cleanliness of facilities Excellent	Cleanliness of facilities Good	Cleanliness of facilities Fair	Cleanliness of facilities Poor

Additional comments

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* 11. How do you rate the Railway attraction

	Excellent	Good	Fair	Poor
The engines	The engines Excellent	The engines Good	The engines Fair	The engines Poor
Timekeeping	Timekeeping Excellent	Timekeeping Good	Timekeeping Fair	Timekeeping Poor
Cleanliness of carriages	Cleanliness of carriages Excellent	Cleanliness of carriages Good	Cleanliness of carriages Fair	Cleanliness of carriages Poor
Choice of open/closed carriages	Choice of open/closed carriages Excellent	Choice of open/closed carriages Good	Choice of open/closed carriages Fair	Choice of open/closed carriages Poor
Quality of carriages	Quality of carriages Excellent	Quality of carriages Good	Quality of carriages Fair	Quality of carriages Poor
The journey	The journey Excellent	The journey Good	The journey Fair	The journey Poor
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor

Additional Comments

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* 12. How would you rate your visit in terms of value for money ?

	Excellent	Good	Fair	Poor
The train journey	The train journey Excellent	The train journey Good	The train journey Fair	The train journey Poor
Café offering	Café offering Excellent	Café offering Good	Café offering Fair	Café offering Poor
Retail offering	Retail offering Excellent	Retail offering Good	Retail offering Fair	Retail offering Poor
Overall	Overall Excellent	Overall Good	Overall Fair	Overall Poor

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* 13. How do you rate the retail offering at Ravenglass Station

	Excellent	Good	Fair	Poor
Range of retail merchandise on offer	Range of retail merchandise on offer Excellent	Range of retail merchandise on offer Good	Range of retail merchandise on offer Fair	Range of retail merchandise on offer Poor
Value for money	Value for money Excellent	Value for money Good	Value for money Fair	Value for money Poor
Staff product knowledge	Staff product knowledge Excellent	Staff product knowledge Good	Staff product knowledge Fair	Staff product knowledge Poor

Additional comments

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* 14. How do you rate the retail offering at Dalegarth Station

	Excellent	Good	Fair	Poor
Range of retail merchandise on offer	Range of retail merchandise on offer Excellent	Range of retail merchandise on offer Good	Range of retail merchandise on offer Fair	Range of retail merchandise on offer Poor
Value for money	Value for money Excellent	Value for money Good	Value for money Fair	Value for money Poor
Staff product knowledge	Staff product knowledge Excellent	Staff product knowledge Good	Staff product knowledge Fair	Staff product knowledge Poor

Additional comments

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* 15. Do you attend any special events ?

Yes

If yes, please name the event/s

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* 16. If you are planning a day out. Do you utilise social media platforms in the planning process i.e tripadvisor ?

Yes

Please name the social media platform

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* 1. Which parts of the Attraction have you visited ?

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* 2. How many times have you visited in the last two years ?

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* 3. Was your visit a day trip or whilst visiting the area on holiday ?

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* 4. How do you travel to the attraction?

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* 5. If there was a Sunday Northern Rail service, would you use it ?

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* 6. Does the current timetable meet your needs ?

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* 7. How do you rate the facilities at Ravenglass Station

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* 8. How do you rate the Turntable Café at Ravenglass Station

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* 9. How do you rate the facilities at Dalegarth Station

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* 10. How do you rate the Fellbites Café at Dalegarth Station

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* 11. How do you rate the Railway attraction

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* 12. How would you rate your visit in terms of value for money ?

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* 13. How do you rate the retail offering at Ravenglass Station

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* 14. How do you rate the retail offering at Dalegarth Station

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* 15. Do you attend any special events ?

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* 16. If you are planning a day out. Do you utilise social media platforms in the planning process i.e tripadvisor ?

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* 17. What is your postcode?