Customer Support Template This survey is meant for phone support only. If you would like to review email or chat support, please email rob@projectmatrix.com Question Title * 1. Please tell us about you. (Company Name is Required) Name: Company: * Email Address: Phone Number: Question Title * 2. When did you call? Call Time and Date Date Time AM/PM - AM PM Question Title * 3. How long was your wait on hold before speaking with our customer service representative? Not at all long Slightly long Moderately long Quite long Extremely long Question Title * 4. Which customer service representative assisted you? Chris Cody Erin Rob Don't Remember Other (please specify) Question Title * 5. How friendly was the customer service representative? Extremely friendly Somewhat friendly Neither friendly nor unfriendly Somewhat unfriendly Extremely unfriendly Question Title * 6. How helpful was our customer service representative? Extremely helpful Quite helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 7. How knowledgeable did our customer service representative seem to you? Extremely knowledgeable Quite knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 8. How quickly were we able to resolve your issue? Extremely quickly Quite quickly Moderately quickly Slightly quickly Not at all quickly Question Title * 9. Would you like a Customer Service Manager contact you about this call? No Yes (Please provide contact info below) Contact Info Question Title * 10. Do you have any other comments, questions, or concerns? Done