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* 1. How long did you have to wait before a City representative was able to talk to you?

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* 2. How would you rate the service you received?

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* 3. How would you rate your ability to speak English?

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* 4. Do you speak a language other than English at home?

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* 5. Have you experience difficulty getting services because you speak only limited or no English?

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* 6. Have you asked for assistance in your home language when you use City services?

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* 7. If you had requested for language assistance, did you receive service in your home language?

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* 8. If you were served by a bilingual employee or an interpreter, did the person have sufficient knowledge of your subject to provide you with service?

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* 9. Did you have to wait for more than 10 minutes for language services?

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* 10. Did you see visible signs informing you of your right to receive language assistance services?

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* 11. Did you see visible signs informing you of your right to file a complaint for the lack of language services?

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* 12. Were you informed of your right to language assistance service in your home language?

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* 13. Is there anything else you would like us to know about your experience?

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* 14. Do you have any other comments or suggestions about language access to City services?

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