Please help us improve our service to you by answering the following 10 questions

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* 1. Your full name

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* 2. Did you contact support via email, telephone, or the support portal?

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* 3. How well did the technical service representative listen to you?

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* 4. How courteous was the technical service representative?

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* 5. Did the technician keep you up to date on the progress of your issue?

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* 6. How would you rate the technical service representatives knowledge of the issue?

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* 7. How clear was the information provided to you by our technical service representative?

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* 8. How many times did you contact technical support before your problem was resolved?

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* 9. Was the representative who answered your call able to solve your problem, or did it need to be escalated?

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* 10. Overall, how satisfied are you with the customer care and technical support you received?

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* 11. (Optional) Additional Comments or Feedback

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