Feeding South Florida Customer Service Satisfaction Survey Question Title * 1. Your e-mail address Question Title * 2. Please select the name of the team member assisting you. Adam Brown Alana Wortsman Alyssa Villalba Carletta Edmunds Cagney Kobrin Charles Bandy Crystal Webster Delmer Swab Donna Lenchuk Erika Marcus Erika Varnado Hector Patino Hillary Gale Ivonne Rodriguez Javier Matta Jenelle Champion Hillary Gale Leslie Swab Peter Dunne Rebecca Hahessy Ruth Bonet Sandra Jean-Baptiste Sheyla Morales Soledad Fontecilla Thao Nguyen Tracy Vertus Veronica Downing Other (please specify) Question Title * 3. What was the nature of your call or meeting? Making a financial donation Making a food donation Volunteering Agencies: Online ordering; placing or changing an agency order Agencies: Invoice questions Agencies: Scheduling appointments or drops Agencies: Paperwork or site visit questions Operations: Inventory, Receiving, Shipping Vendors: Invoice Questions or Payment Requests Becoming a partner agency Receiving a food referral Other (please specify) Question Title * 4. I received a return phone call and/or email on the same day mine was placed. Yes No If not, please tell us when you received a reply: Question Title * 5. Was your question and/or concern addressed to your satisfaction? Yes No If not, please tell us why: Question Title * 6. The team member was friendly and polite. Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree Question Title * 7. How knowledgeable was the team member? Very knowledgeable Somewhat knowledgeable Not at all knowledgeable Question Title * 8. Is there anything else you'd like to share with us so that we may better serve you? Done