Office of Financial Aid Customer Service Questionnaire

 
1. Employee answered phone professionally giving his/her name.
2. Employee greeting was professional and courteous.
3. Appointment time was honored and wait time was short.
4. Employee solved problem or arranged a referral.
5. Employee offered alternatives/solutions to problem.
6. Employee was responsive to my problem.
7. Employee's tone was professional and courteous.
8. Employee offered a follow-up plan of action.
9. Employee offered to provide further help at close of session.
10. Additional Comments.
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