Product Satisfaction Survey

Question Title

* 1. What Kidde products do you own?

CO alarm with no display (AC and/or battery powered).

CO alarm with display (AC and/or battery powered).

Combination CO/smoke alarm (AC and/or battery powered).

Combination CO/Gas alarm.

Smoke alarm (AC and/or battery powered).

Dual sensor smoke alarm (AC and/or battery powered).

Smoke alarm with wireless communication (AC and/or battery powered).

Heat alarm.

Strobe light.

Wireless trimplate (EU only).

Mold detection kit (US only).

Radon detection kit (US only).

None.

Question Title

* 2. Where did you buy your Kidde products?

Retail outlet.

Kidde.com website.

Provided by commercial installer.

Installed by previous owner.

Question Title

* 3. What is the age of your home?

Less than 5 years.

From 5 to 20 years.

More than 20 years.

Question Title

* 4. Are your alarms using alarm to alarm communications?

Yes.

No.

Some yes the rest no.

Question Title

* 5. What is the age of your alarm products?

Less than 6 months.

From 6 months to 10 years.

More than 10 years.

Question Title

* 6. How satisfied are you with the following product features?

	Not Applicable	Extremely dissatisfied	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	Extremely satisfied
CO level display.	CO level display. Not Applicable	CO level display. Extremely dissatisfied	CO level display. Very dissatisfied	CO level display. Dissatisfied	CO level display. Neutral	CO level display. Satisfied	CO level display. Very satisfied	CO level display. Extremely satisfied
CO peak level memory.	CO peak level memory. Not Applicable	CO peak level memory. Extremely dissatisfied	CO peak level memory. Very dissatisfied	CO peak level memory. Dissatisfied	CO peak level memory. Neutral	CO peak level memory. Satisfied	CO peak level memory. Very satisfied	CO peak level memory. Extremely satisfied
CO/smoke hush.	CO/smoke hush. Not Applicable	CO/smoke hush. Extremely dissatisfied	CO/smoke hush. Very dissatisfied	CO/smoke hush. Dissatisfied	CO/smoke hush. Neutral	CO/smoke hush. Satisfied	CO/smoke hush. Very satisfied	CO/smoke hush. Extremely satisfied
Voice message system (combination alarms).	Voice message system (combination alarms). Not Applicable	Voice message system (combination alarms). Extremely dissatisfied	Voice message system (combination alarms). Very dissatisfied	Voice message system (combination alarms). Dissatisfied	Voice message system (combination alarms). Neutral	Voice message system (combination alarms). Satisfied	Voice message system (combination alarms). Very satisfied	Voice message system (combination alarms). Extremely satisfied
Single screw mounting plate.	Single screw mounting plate. Not Applicable	Single screw mounting plate. Extremely dissatisfied	Single screw mounting plate. Very dissatisfied	Single screw mounting plate. Dissatisfied	Single screw mounting plate. Neutral	Single screw mounting plate. Satisfied	Single screw mounting plate. Very satisfied	Single screw mounting plate. Extremely satisfied
Hardwired, alarm to alarm communication.	Hardwired, alarm to alarm communication. Not Applicable	Hardwired, alarm to alarm communication. Extremely dissatisfied	Hardwired, alarm to alarm communication. Very dissatisfied	Hardwired, alarm to alarm communication. Dissatisfied	Hardwired, alarm to alarm communication. Neutral	Hardwired, alarm to alarm communication. Satisfied	Hardwired, alarm to alarm communication. Very satisfied	Hardwired, alarm to alarm communication. Extremely satisfied
Wirelesss, alarm to alarm communication.	Wirelesss, alarm to alarm communication. Not Applicable	Wirelesss, alarm to alarm communication. Extremely dissatisfied	Wirelesss, alarm to alarm communication. Very dissatisfied	Wirelesss, alarm to alarm communication. Dissatisfied	Wirelesss, alarm to alarm communication. Neutral	Wirelesss, alarm to alarm communication. Satisfied	Wirelesss, alarm to alarm communication. Very satisfied	Wirelesss, alarm to alarm communication. Extremely satisfied
AC power extension cord for table top use (CO and gas alarms only).	AC power extension cord for table top use (CO and gas alarms only). Not Applicable	AC power extension cord for table top use (CO and gas alarms only). Extremely dissatisfied	AC power extension cord for table top use (CO and gas alarms only). Very dissatisfied	AC power extension cord for table top use (CO and gas alarms only). Dissatisfied	AC power extension cord for table top use (CO and gas alarms only). Neutral	AC power extension cord for table top use (CO and gas alarms only). Satisfied	AC power extension cord for table top use (CO and gas alarms only). Very satisfied	AC power extension cord for table top use (CO and gas alarms only). Extremely satisfied

Question Title

* 7. How satisfied are you with the quality of your Kidde products?

	Not applicable	Extremely dissatisfied	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	Extremely satisfied
Enclosure austetics.	Enclosure austetics. Not applicable	Enclosure austetics. Extremely dissatisfied	Enclosure austetics. Very dissatisfied	Enclosure austetics. Dissatisfied	Enclosure austetics. Neutral	Enclosure austetics. Satisfied	Enclosure austetics. Very satisfied	Enclosure austetics. Extremely satisfied
Battery life meets claim.	Battery life meets claim. Not applicable	Battery life meets claim. Extremely dissatisfied	Battery life meets claim. Very dissatisfied	Battery life meets claim. Dissatisfied	Battery life meets claim. Neutral	Battery life meets claim. Satisfied	Battery life meets claim. Very satisfied	Battery life meets claim. Extremely satisfied
Battery accessibility for replacement.	Battery accessibility for replacement. Not applicable	Battery accessibility for replacement. Extremely dissatisfied	Battery accessibility for replacement. Very dissatisfied	Battery accessibility for replacement. Dissatisfied	Battery accessibility for replacement. Neutral	Battery accessibility for replacement. Satisfied	Battery accessibility for replacement. Very satisfied	Battery accessibility for replacement. Extremely satisfied
Intelligible voice.	Intelligible voice. Not applicable	Intelligible voice. Extremely dissatisfied	Intelligible voice. Very dissatisfied	Intelligible voice. Dissatisfied	Intelligible voice. Neutral	Intelligible voice. Satisfied	Intelligible voice. Very satisfied	Intelligible voice. Extremely satisfied
Ease of installation.	Ease of installation. Not applicable	Ease of installation. Extremely dissatisfied	Ease of installation. Very dissatisfied	Ease of installation. Dissatisfied	Ease of installation. Neutral	Ease of installation. Satisfied	Ease of installation. Very satisfied	Ease of installation. Extremely satisfied
Low nuisance.	Low nuisance. Not applicable	Low nuisance. Extremely dissatisfied	Low nuisance. Very dissatisfied	Low nuisance. Dissatisfied	Low nuisance. Neutral	Low nuisance. Satisfied	Low nuisance. Very satisfied	Low nuisance. Extremely satisfied
Display legibility (CO and Gas alarms only).	Display legibility (CO and Gas alarms only). Not applicable	Display legibility (CO and Gas alarms only). Extremely dissatisfied	Display legibility (CO and Gas alarms only). Very dissatisfied	Display legibility (CO and Gas alarms only). Dissatisfied	Display legibility (CO and Gas alarms only). Neutral	Display legibility (CO and Gas alarms only). Satisfied	Display legibility (CO and Gas alarms only). Very satisfied	Display legibility (CO and Gas alarms only). Extremely satisfied
Weekly testing.	Weekly testing. Not applicable	Weekly testing. Extremely dissatisfied	Weekly testing. Very dissatisfied	Weekly testing. Dissatisfied	Weekly testing. Neutral	Weekly testing. Satisfied	Weekly testing. Very satisfied	Weekly testing. Extremely satisfied

Question Title

* 8. How satisfied are you with the written instructions provided in the users guide?

	Extremely dissatisfied	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	Extremely satisfied
Installation instructions.	Installation instructions. Extremely dissatisfied	Installation instructions. Very dissatisfied	Installation instructions. Dissatisfied	Installation instructions. Neutral	Installation instructions. Satisfied	Installation instructions. Very satisfied	Installation instructions. Extremely satisfied
Feature operating instructions.	Feature operating instructions. Extremely dissatisfied	Feature operating instructions. Very dissatisfied	Feature operating instructions. Dissatisfied	Feature operating instructions. Neutral	Feature operating instructions. Satisfied	Feature operating instructions. Very satisfied	Feature operating instructions. Extremely satisfied
Mounting location instructions.	Mounting location instructions. Extremely dissatisfied	Mounting location instructions. Very dissatisfied	Mounting location instructions. Dissatisfied	Mounting location instructions. Neutral	Mounting location instructions. Satisfied	Mounting location instructions. Very satisfied	Mounting location instructions. Extremely satisfied
Test instructions.	Test instructions. Extremely dissatisfied	Test instructions. Very dissatisfied	Test instructions. Dissatisfied	Test instructions. Neutral	Test instructions. Satisfied	Test instructions. Very satisfied	Test instructions. Extremely satisfied
Diagrams.	Diagrams. Extremely dissatisfied	Diagrams. Very dissatisfied	Diagrams. Dissatisfied	Diagrams. Neutral	Diagrams. Satisfied	Diagrams. Very satisfied	Diagrams. Extremely satisfied
Font size.	Font size. Extremely dissatisfied	Font size. Very dissatisfied	Font size. Dissatisfied	Font size. Neutral	Font size. Satisfied	Font size. Very satisfied	Font size. Extremely satisfied

Question Title

* 9. How satisfied are you with the ease of product use?

	Not applicable	Extremely dissatisfied	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	Extremely satisfied
Replacing batteries.	Replacing batteries. Not applicable	Replacing batteries. Extremely dissatisfied	Replacing batteries. Very dissatisfied	Replacing batteries. Dissatisfied	Replacing batteries. Neutral	Replacing batteries. Satisfied	Replacing batteries. Very satisfied	Replacing batteries. Extremely satisfied
Understanding Hush.	Understanding Hush. Not applicable	Understanding Hush. Extremely dissatisfied	Understanding Hush. Very dissatisfied	Understanding Hush. Dissatisfied	Understanding Hush. Neutral	Understanding Hush. Satisfied	Understanding Hush. Very satisfied	Understanding Hush. Extremely satisfied
Understanding low battery.	Understanding low battery. Not applicable	Understanding low battery. Extremely dissatisfied	Understanding low battery. Very dissatisfied	Understanding low battery. Dissatisfied	Understanding low battery. Neutral	Understanding low battery. Satisfied	Understanding low battery. Very satisfied	Understanding low battery. Extremely satisfied
Understanding LED blinks.	Understanding LED blinks. Not applicable	Understanding LED blinks. Extremely dissatisfied	Understanding LED blinks. Very dissatisfied	Understanding LED blinks. Dissatisfied	Understanding LED blinks. Neutral	Understanding LED blinks. Satisfied	Understanding LED blinks. Very satisfied	Understanding LED blinks. Extremely satisfied

Question Title

* 10. How likely are you to recommend Kidde products?

	Extremely unlikely.	Very unlikely.	Unlikely.	Neutral.	Likely.	Very likely.	Extremely likely.
Would you recommend your product?	Would you recommend your product? Extremely unlikely.	Would you recommend your product? Very unlikely.	Would you recommend your product? Unlikely.	Would you recommend your product? Neutral.	Would you recommend your product? Likely.	Would you recommend your product? Very likely.	Would you recommend your product? Extremely likely.

Question Title

* 11. What did you look for when buying a Kidde product?

Digital display.

Voice message system.

Wireless alarm to alarm communication.

Combination alarm.

Install location.

Price.

Question Title

* 12. What was the most difficult part of the overall process of selecting and installing your Kidde product?

Deciding which model to choose.

Deciding if more than one model was required.

Deciding how many alarms to purchase.

Deciding where to install your alarms.

The cost of the alarm.

Question Title

* 1. What Kidde products do you own?

Question Title

* 2. Where did you buy your Kidde products?

Question Title

* 3. What is the age of your home?

Question Title

* 4. Are your alarms using alarm to alarm communications?

Question Title

* 5. What is the age of your alarm products?

Question Title

* 6. How satisfied are you with the following product features?

Question Title

* 7. How satisfied are you with the quality of your Kidde products?

Question Title

* 8. How satisfied are you with the written instructions provided in the users guide?

Question Title

* 9. How satisfied are you with the ease of product use?

Question Title

* 10. How likely are you to recommend Kidde products?

Question Title

* 11. What did you look for when buying a Kidde product?

Question Title

* 12. What was the most difficult part of the overall process of selecting and installing your Kidde product?

Question Title

* 13. Are there features you would like to see in future Kidde products?