External Stakeholder Survey Please complete the survey by 24 October 2014 Question Title * 1. Agency Details Name * Company / Agency * Address * Address 2 City/Town * ZIP/Postal Code * Email Address * Phone Number * Question Title * 2. In what capacity are you engaged with Westminster CAB (WCAB)? Advice Forum Member Consortium / Project Partner Host Agency of CAB Services Other local voluntary sector organisation Westminster Community Network Member Local Statutory organisation Other (please specify) Question Title * 3. How would you rate the current level of engagement and/or support you receive from WCAB? Very Negative Negative Neither Negative Nor Positive Fairly Positive Very Positive Please select one Please select one Very Negative Please select one Negative Please select one Neither Negative Nor Positive Please select one Fairly Positive Please select one Very Positive Question Title * 4. How well do you feel you know the work of WCAB ? Never heard of Heard of, but know nothing about Know very little Know a fair amount Know very well Please select one Please select one Never heard of Please select one Heard of, but know nothing about Please select one Know very little Please select one Know a fair amount Please select one Know very well Question Title * 5. How would you describe the effectiveness of WCAB's activities? Very Ineffective Fairly Ineffective Neither Ineffective Nor Effective Fairly Effective Very Effective Advice and advocacy work Advice and advocacy work Very Ineffective Advice and advocacy work Fairly Ineffective Advice and advocacy work Neither Ineffective Nor Effective Advice and advocacy work Fairly Effective Advice and advocacy work Very Effective Social Policy and campaigns work Social Policy and campaigns work Very Ineffective Social Policy and campaigns work Fairly Ineffective Social Policy and campaigns work Neither Ineffective Nor Effective Social Policy and campaigns work Fairly Effective Social Policy and campaigns work Very Effective Volunteer training and development Volunteer training and development Very Ineffective Volunteer training and development Fairly Ineffective Volunteer training and development Neither Ineffective Nor Effective Volunteer training and development Fairly Effective Volunteer training and development Very Effective Partnership working Partnership working Very Ineffective Partnership working Fairly Ineffective Partnership working Neither Ineffective Nor Effective Partnership working Fairly Effective Partnership working Very Effective Question Title * 6. How would you rate these attributes in relation to WCAB? Very Ineffective Fairly Ineffective Neither Ineffective Nor Effective Fairly Effective Very Effective Approachable Approachable Very Ineffective Approachable Fairly Ineffective Approachable Neither Ineffective Nor Effective Approachable Fairly Effective Approachable Very Effective Effective Effective Very Ineffective Effective Fairly Ineffective Effective Neither Ineffective Nor Effective Effective Fairly Effective Effective Very Effective Engaged Engaged Very Ineffective Engaged Fairly Ineffective Engaged Neither Ineffective Nor Effective Engaged Fairly Effective Engaged Very Effective Flexible Flexible Very Ineffective Flexible Fairly Ineffective Flexible Neither Ineffective Nor Effective Flexible Fairly Effective Flexible Very Effective Forward thinking Forward thinking Very Ineffective Forward thinking Fairly Ineffective Forward thinking Neither Ineffective Nor Effective Forward thinking Fairly Effective Forward thinking Very Effective Innovative Innovative Very Ineffective Innovative Fairly Ineffective Innovative Neither Ineffective Nor Effective Innovative Fairly Effective Innovative Very Effective In touch In touch Very Ineffective In touch Fairly Ineffective In touch Neither Ineffective Nor Effective In touch Fairly Effective In touch Very Effective Responsive Responsive Very Ineffective Responsive Fairly Ineffective Responsive Neither Ineffective Nor Effective Responsive Fairly Effective Responsive Very Effective Supportive Supportive Very Ineffective Supportive Fairly Ineffective Supportive Neither Ineffective Nor Effective Supportive Fairly Effective Supportive Very Effective Unbureaucratic Unbureaucratic Very Ineffective Unbureaucratic Fairly Ineffective Unbureaucratic Neither Ineffective Nor Effective Unbureaucratic Fairly Effective Unbureaucratic Very Effective Question Title * 7. Which of the following best describes your overall opinion or impression of WCAB ? Very Unfavourable Mainly Unfavourable Neither Unfavourable nor Favourable Mostly Favourable Very Favourable Please select one Please select one Very Unfavourable Please select one Mainly Unfavourable Please select one Neither Unfavourable nor Favourable Please select one Mostly Favourable Please select one Very Favourable Question Title * 8. If you have referred a client to WCAB, what (if any) has been their feedback on their experience? Strongly Disagree / Very Negative Disagree / Negative Neither Disagree Nor Agree / Positive Nor Negative Agree / Positive Strongly Agree / Very Positive Ease of access Ease of access Strongly Disagree / Very Negative Ease of access Disagree / Negative Ease of access Neither Disagree Nor Agree / Positive Nor Negative Ease of access Agree / Positive Ease of access Strongly Agree / Very Positive Problem partially or fully resolved Problem partially or fully resolved Strongly Disagree / Very Negative Problem partially or fully resolved Disagree / Negative Problem partially or fully resolved Neither Disagree Nor Agree / Positive Nor Negative Problem partially or fully resolved Agree / Positive Problem partially or fully resolved Strongly Agree / Very Positive feel better informed about their rights feel better informed about their rights Strongly Disagree / Very Negative feel better informed about their rights Disagree / Negative feel better informed about their rights Neither Disagree Nor Agree / Positive Nor Negative feel better informed about their rights Agree / Positive feel better informed about their rights Strongly Agree / Very Positive Increased confidence and/or a possibility to manage problems in the future Increased confidence and/or a possibility to manage problems in the future Strongly Disagree / Very Negative Increased confidence and/or a possibility to manage problems in the future Disagree / Negative Increased confidence and/or a possibility to manage problems in the future Neither Disagree Nor Agree / Positive Nor Negative Increased confidence and/or a possibility to manage problems in the future Agree / Positive Increased confidence and/or a possibility to manage problems in the future Strongly Agree / Very Positive Question Title * 9. Anything else you would like to feedback on? Thanks for completing the survey! Done
