Ember 2014 Investment Priority Survey Please select your main 2014 investment priority from the list below and enter your contact details so that we can enter you in the prize draw for a Lego Camper Van and share the survey results with you. Question Title * 1. We see the following as our #1 priority for business focus and investment in 2014: 1. Multi/Omni-channel: defining and/or delivering a multi-channel digital contact centre transformation 2. Staff skills: developing skills, training and development to better meet changing customer demands 3. Partnering: reviewing outsourcing contracts and performance or looking at this for the first time 4. Technology platform: defining and/or delivering major technology change (telephony, CRM, ERP, WFO, etc.) 5. Analytics: developing analytics tools and techniques to drive insight and continuous improvement 6, Digital channels enablement: delivering new or enhanced contact channels (e.g. web chat, social media, mobile, online, natural language) 7. Organisation structures: delivering an organisational change programme to better service the customer Other (please specify) Question Title * 2. Please enter your contact details Name: Company: Job Title Email Address: Phone Number: Question Title * 3. If you win and would like to donate the gift to a charity or school please specify Done