Customer Service Centre Survey

Complaint handling contact

In order for us to measure how happy our customers are with the way we deal with their feedback, please take a few moments to answer the following questions.

Question Title

1. What was the nature of your complaint? (Please select all that apply)

Quality or reliability of our service

Delayed train

Staff attitude

Staff competence

Suitability of our on train services

Suitability of our station services

Availability of our on train services

Availability of our station services

Cost / Value for money

Website

Ticket products

We did not keep our promises and commitments

Other (please specify)