ETC C.A.R. User Feedback Survey

Thank you very much for using ETC services in the Central African Republic. We hope they are helping your humanitarian response operations.

So that we can continue to provide a high level of service, and services that you actually need, we have created a quick user feedback survey. If you could spare two minutes to send us your comments, we would be very grateful.

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* 1. What type of organisation do you work for?

International NGO

Local NGO

Other (please specify)

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* 2. How long have you been involved in the C.A.R. operation?

1 - 3 months

4 - 6 months

12 months

More than 1 year

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* 3. Where have you used ETC services?

Bossangoa

Bangui

Bouar

Paoua

Kaga-Bandoro

N’Délé

Zemio

Bambari

Other (please specify)

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* 4. What ETC services did you use?

Internet Services (Wi-Fi connection)

ICT Helpdesk (ICT Support services)

Radio Communications (e.g. handheld VHF radios, HF radios in vehicles)

Radio Programming

Radio Training (i.e. for users, operators or technicians)

Other (please specify)

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* 5. How would you rate each ETC service you used?

	N/A	Very Poor	Poor	Good	Very Good
Internet Services	Internet Services N/A	Internet Services Very Poor	Internet Services Poor	Internet Services Good	Internet Services Very Good
ICT Helpdesk (ICT Support)	ICT Helpdesk (ICT Support) N/A	ICT Helpdesk (ICT Support) Very Poor	ICT Helpdesk (ICT Support) Poor	ICT Helpdesk (ICT Support) Good	ICT Helpdesk (ICT Support) Very Good
Radio Communications	Radio Communications N/A	Radio Communications Very Poor	Radio Communications Poor	Radio Communications Good	Radio Communications Very Good
Radio Programming	Radio Programming N/A	Radio Programming Very Poor	Radio Programming Poor	Radio Programming Good	Radio Programming Very Good
Radio Training	Radio Training N/A	Radio Training Very Poor	Radio Training Poor	Radio Training Good	Radio Training Very Good

Please provide any comments below. If you answered ‘Poor’ or below, we would be grateful to understand why.

Question Title

* 6. What other services should the ETC provide at your location?

Internet Services

ICT Helpdesk (ICT Support)

Phone/Voice Services

Radio Communications

Radio Programming

Radio Training

Other (please specify)

ETC C.A.R. User Feedback Survey

Question Title

* 1. What type of organisation do you work for?

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* 2. How long have you been involved in the C.A.R. operation?

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* 3. Where have you used ETC services?

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* 4. What ETC services did you use?

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* 5. How would you rate each ETC service you used?

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* 6. What other services should the ETC provide at your location?

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* 7. What are the weaknesses of the services provided by the ETC? What could the ETC do to improve them?

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* 8. What are the strengths of the services provided by the ETC?