ETC IRAQ User Feedback Survey

Thank you very much for using ETC services in IRAQ. We hope they are helping your humanitarian response operations.

So that we can continue to provide a high level of service, and services that you actually need, we have created a quick user feedback survey. If you could spare two minutes to send us your comments, we would be very grateful.

Question Title

* 1. What type of organisation do you work for?

International NGO

Local NGO

Governmental organisation

Other (please specify)

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* 2. How long have you been involved in the IRAQ operation?

1 - 3 months

4 - 6 months

12 months

More than 1 year

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* 3. Where have you used ETC services?

ERBIL

SULEIMANIA

DOHUK

LOCATION 1

LOCATION 2

Other (please specify)

Question Title

* 4. What ETC services did you use?

Internet Services

ICT Helpdesk

Radio Communications

Radio Programming

Radio Training

Other (please specify)

Question Title

* 5. How would you rate each ETC service you used?

	N/A	Very Poor	Poor	Good	Very Good
Internet Services	Internet Services N/A	Internet Services Very Poor	Internet Services Poor	Internet Services Good	Internet Services Very Good
ICT Helpdesk	ICT Helpdesk N/A	ICT Helpdesk Very Poor	ICT Helpdesk Poor	ICT Helpdesk Good	ICT Helpdesk Very Good
Radio Communications	Radio Communications N/A	Radio Communications Very Poor	Radio Communications Poor	Radio Communications Good	Radio Communications Very Good
Radio Programming	Radio Programming N/A	Radio Programming Very Poor	Radio Programming Poor	Radio Programming Good	Radio Programming Very Good
Radio Training	Radio Training N/A	Radio Training Very Poor	Radio Training Poor	Radio Training Good	Radio Training Very Good

If you answered Poor or Very Poor, please explain your answer

Question Title

* 6. What other services should the ETC provide?

Internet Services

ICT Helpdesk

Phone/Voice Services

Radio Communications

Radio Programming

Radio Training

Other (please specify)

Question Title

* 1. What type of organisation do you work for?

Question Title

* 2. How long have you been involved in the IRAQ operation?

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* 3. Where have you used ETC services?

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* 4. What ETC services did you use?

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* 5. How would you rate each ETC service you used?

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* 6. What other services should the ETC provide?

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* 7. What could the ETC do to improve its services?