Patient Experience - Emergency Room

The Emergency Room Experience

Think back to your most recent time spent in an Emergency Room. Please answer the following questions regarding that experience. Thank You!

Question Title

* 1. How important is it that the Emergency Room you visit:

	Very Important	Important	Somewhat Important	Not Very Important
Be Easily Accessible	Be Easily Accessible Very Important	Be Easily Accessible Important	Be Easily Accessible Somewhat Important	Be Easily Accessible Not Very Important
Be Well Lit	Be Well Lit Very Important	Be Well Lit Important	Be Well Lit Somewhat Important	Be Well Lit Not Very Important
Have a Security Presence	Have a Security Presence Very Important	Have a Security Presence Important	Have a Security Presence Somewhat Important	Have a Security Presence Not Very Important
Be Clean	Be Clean Very Important	Be Clean Important	Be Clean Somewhat Important	Be Clean Not Very Important

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* 2. What is the most frustrating thing about visiting an Emergency Room (chose only one):

Long wait time in the Waiting Area to be seen by a doctor.

Long wait time in an examining room waiting to be seen by a doctor.

Lack of communication about what is going on with my care.

Lack of care and compassion for my pain, my needs, etc.

Having to take care of insurance and billing information while in pain/anxious about ailment.

Being treated like a number, not a human.

Other (please specify)

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* 3. When visiting an Emergency Room, how long do you expect to wait to be escorted from the waiting area into an exam room?

15 minutes

30 minutes

30-60 minutes

2 hours

2.5 hours

3 hours or over

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* 4. How long do you think you should have to wait in an ER exam room to be seen by a doctor?

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* 5. If the ER is very busy, are you satisfied if you are seen by a Physician Assistant (PA) instead of, or more than, a doctor?

Yes, this is fine with me

No, this is absolutely not fine with me

Maybe, it depends on my ailment and level of pain

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* 6. During your most recent visit, did the doctor in the ER listen carefully to you?

Yes, definitely

Yes, somewhat

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* 7. Did the ER doctor effectively answer your questions?

Yes, very well

Yes, somewhat well

No, not at all

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* 8. Did the ER doctor explain your medical condition in a way that you could understand?

Yes, very well

Yes, somewhat well

No, not at all

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* 9. Was was your ER doctor helpful in explaining your medication plan?

Yes, very well

Yes, somewhat well

No, not at all

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* 10. Did you feel as though your ER doctor was compassionate towards you and empathetic to your needs?

Yes, very much so

Yes, somewhat

No, not at all

Patient Experience - Emergency Room

The Emergency Room Experience

Question Title

* 1. How important is it that the Emergency Room you visit:

Question Title

* 2. What is the most frustrating thing about visiting an Emergency Room (chose only one):

Question Title

* 3. When visiting an Emergency Room, how long do you expect to wait to be escorted from the waiting area into an exam room?

Question Title

* 4. How long do you think you should have to wait in an ER exam room to be seen by a doctor?

Question Title

* 5. If the ER is very busy, are you satisfied if you are seen by a Physician Assistant (PA) instead of, or more than, a doctor?

Question Title

* 6. During your most recent visit, did the doctor in the ER listen carefully to you?

Question Title

* 7. Did the ER doctor effectively answer your questions?

Question Title

* 8. Did the ER doctor explain your medical condition in a way that you could understand?

Question Title

* 9. Was was your ER doctor helpful in explaining your medication plan?

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* 10. Did you feel as though your ER doctor was compassionate towards you and empathetic to your needs?

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* 11. If you could make one improvement to the overall experience in the Emergency Room, what would it be?

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* 12. Please share any additional comments regarding your most recent ER experience. Thank you!