Client Satisfaction Survey - Information & Assistance

Dear valuable client,
You've contacted DuPage County Senior Services for information and assistance. It is important for you to receive satisfactory services from our program; your feedback can help us to improve the way we serve you. Please take a moment to answer the questions below. Your responses are completely confidential and valuable towards the improvement of our program.

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* 1. How long was your wait to be connected to our Information and Assistance staff?

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* 2. Who was your call supposed to help?

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* 3. Select ALL the reasons for your call.

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* 4. The staff member who received your call was courteous while listening carefully to your concern.

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* 5. You understood the staff member's answers to your questions.

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* 6. Overall, I received the information and materials I requested.

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* 7. The information by mail and or email was received timely.

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* 8. The information and materials I received was useful.

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* 9. I received a call back when additional assistance was needed.

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* 10. Have you ever Called DuPage County Services before?

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* 11. Have you ever had trouble reaching DuPage County Information and Assistance?

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