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Patient Experience Questions

We value your thoughts on our service. Please complete the questions below and leave any comments you feel are appropriate in the space provided. This information will enable us to identify things that we could do better. This will ensure that patients receive the best possible service from Queen Mary's Outpatient Physiotherapy Department.

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* 1. Which physiotherapy pathway are you being treated under?

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* 2. Where did you attend your physiotherapy appointment today?

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* 3. For your first physiotherapy appointment, did you attend one of the drop-in assessment clinics or did you have a scheduled appointment?

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* 4. How long did you have to wait for your first appointment?

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* 5. If you telephoned to make an appointment, how easy was it getting through?

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* 6. Were you given enough choice about when your appointment was to take place?

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* 7. How satisfied were you with the time you had to wait for your initial physiotherapy assessment?

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* 8. Did you find the treatment areas clean and tidy?

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* 9. Please indicate whether or not your required any of the extra services below:

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* 10. Did you feel your therapist listened to you?

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* 11. Did you understand the therapist's explanation of your condition?

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* 12. Did you feel involved in decisions about your care and treatment?

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* 13. How much information did you receive regarding self-management of your condition?

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* 14. During your appointment, did you feel that you were given enough privacy?

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* 15. Did you feel that your therapist treated you with respect?

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* 16. Overall, how would you rate your experience of the service?

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* 17. Would you recommend this service to a friend or relative?

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* 18. Please type any further comments in the space below.

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