Selwyn Aquatic Centre - Customer Feedback Survey

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* 1. What are the ages of your family members who use the Selwyn Aquatic Centre?

	1	2	3	4	5	6
Under 12	Under 12 1	Under 12 2	Under 12 3	Under 12 4	Under 12 5	Under 12 6
13 - 17	13 - 17 1	13 - 17 2	13 - 17 3	13 - 17 4	13 - 17 5	13 - 17 6
18 - 25	18 - 25 1	18 - 25 2	18 - 25 3	18 - 25 4	18 - 25 5	18 - 25 6
26 - 35	26 - 35 1	26 - 35 2	26 - 35 3	26 - 35 4	26 - 35 5	26 - 35 6
36 - 45	36 - 45 1	36 - 45 2	36 - 45 3	36 - 45 4	36 - 45 5	36 - 45 6
46 - 65	46 - 65 1	46 - 65 2	46 - 65 3	46 - 65 4	46 - 65 5	46 - 65 6
65+	65+ 1	65+ 2	65+ 3	65+ 4	65+ 5	65+ 6

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* 2. What do you and your family use the Selwyn Aquatic Centre for and how often do you visit for each activity?

	Daily	3 - 5 times a week	1 - 2 times a week	once a fortnight	once a month	School holidays
Lane swimming	Lane swimming Daily	Lane swimming 3 - 5 times a week	Lane swimming 1 - 2 times a week	Lane swimming once a fortnight	Lane swimming once a month	Lane swimming School holidays
Aqua jogging in main pool	Aqua jogging in main pool Daily	Aqua jogging in main pool 3 - 5 times a week	Aqua jogging in main pool 1 - 2 times a week	Aqua jogging in main pool once a fortnight	Aqua jogging in main pool once a month	Aqua jogging in main pool School holidays
Aqua jogging in hydrotherapy pool	Aqua jogging in hydrotherapy pool Daily	Aqua jogging in hydrotherapy pool 3 - 5 times a week	Aqua jogging in hydrotherapy pool 1 - 2 times a week	Aqua jogging in hydrotherapy pool once a fortnight	Aqua jogging in hydrotherapy pool once a month	Aqua jogging in hydrotherapy pool School holidays
Rehab or therapy in hydrotherapy pool	Rehab or therapy in hydrotherapy pool Daily	Rehab or therapy in hydrotherapy pool 3 - 5 times a week	Rehab or therapy in hydrotherapy pool 1 - 2 times a week	Rehab or therapy in hydrotherapy pool once a fortnight	Rehab or therapy in hydrotherapy pool once a month	Rehab or therapy in hydrotherapy pool School holidays
Aquafit classes	Aquafit classes Daily	Aquafit classes 3 - 5 times a week	Aquafit classes 1 - 2 times a week	Aquafit classes once a fortnight	Aquafit classes once a month	Aquafit classes School holidays
Swimming lessons - Preschool	Swimming lessons - Preschool Daily	Swimming lessons - Preschool 3 - 5 times a week	Swimming lessons - Preschool 1 - 2 times a week	Swimming lessons - Preschool once a fortnight	Swimming lessons - Preschool once a month	Swimming lessons - Preschool School holidays
Swimming lessons - School age	Swimming lessons - School age Daily	Swimming lessons - School age 3 - 5 times a week	Swimming lessons - School age 1 - 2 times a week	Swimming lessons - School age once a fortnight	Swimming lessons - School age once a month	Swimming lessons - School age School holidays
Swimming lessons - Squads	Swimming lessons - Squads Daily	Swimming lessons - Squads 3 - 5 times a week	Swimming lessons - Squads 1 - 2 times a week	Swimming lessons - Squads once a fortnight	Swimming lessons - Squads once a month	Swimming lessons - Squads School holidays
Swimming lessons - Adults	Swimming lessons - Adults Daily	Swimming lessons - Adults 3 - 5 times a week	Swimming lessons - Adults 1 - 2 times a week	Swimming lessons - Adults once a fortnight	Swimming lessons - Adults once a month	Swimming lessons - Adults School holidays
Spa	Spa Daily	Spa 3 - 5 times a week	Spa 1 - 2 times a week	Spa once a fortnight	Spa once a month	Spa School holidays
Leisure swimming	Leisure swimming Daily	Leisure swimming 3 - 5 times a week	Leisure swimming 1 - 2 times a week	Leisure swimming once a fortnight	Leisure swimming once a month	Leisure swimming School holidays

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* 3. How do you rate the availability of pool space?
(Select the pools you mainly use and rate the availability of space)

	Excellent	Good	Poor	Very Poor
Hydrotherapy Pool	Hydrotherapy Pool Excellent	Hydrotherapy Pool Good	Hydrotherapy Pool Poor	Hydrotherapy Pool Very Poor
Spa Pool	Spa Pool Excellent	Spa Pool Good	Spa Pool Poor	Spa Pool Very Poor
Learn to Swim Pool	Learn to Swim Pool Excellent	Learn to Swim Pool Good	Learn to Swim Pool Poor	Learn to Swim Pool Very Poor
Leisure Pool	Leisure Pool Excellent	Leisure Pool Good	Leisure Pool Poor	Leisure Pool Very Poor

Question Title

* 4. If you are a lane swimmer please tick the time you usually swim and rate the availability of lane space at that time?

	Excellent (0 - 2 people / lane)	Good (2 - 6 people / lane)	Poor (6 - 10 people / lane)	Very Poor (more than 10 people / lane)
25m Lane Pool 6.00am - 9.00am	25m Lane Pool 6.00am - 9.00am Excellent (0 - 2 people / lane)	25m Lane Pool 6.00am - 9.00am Good (2 - 6 people / lane)	25m Lane Pool 6.00am - 9.00am Poor (6 - 10 people / lane)	25m Lane Pool 6.00am - 9.00am Very Poor (more than 10 people / lane)
25m Lane Pool 9.00am -12.00pm	25m Lane Pool 9.00am -12.00pm Excellent (0 - 2 people / lane)	25m Lane Pool 9.00am -12.00pm Good (2 - 6 people / lane)	25m Lane Pool 9.00am -12.00pm Poor (6 - 10 people / lane)	25m Lane Pool 9.00am -12.00pm Very Poor (more than 10 people / lane)
25m Lane Pool 12.00pm - 3.30pm	25m Lane Pool 12.00pm - 3.30pm Excellent (0 - 2 people / lane)	25m Lane Pool 12.00pm - 3.30pm Good (2 - 6 people / lane)	25m Lane Pool 12.00pm - 3.30pm Poor (6 - 10 people / lane)	25m Lane Pool 12.00pm - 3.30pm Very Poor (more than 10 people / lane)
25m Lane Pool 3.30pm - 6.30pm	25m Lane Pool 3.30pm - 6.30pm Excellent (0 - 2 people / lane)	25m Lane Pool 3.30pm - 6.30pm Good (2 - 6 people / lane)	25m Lane Pool 3.30pm - 6.30pm Poor (6 - 10 people / lane)	25m Lane Pool 3.30pm - 6.30pm Very Poor (more than 10 people / lane)
25m Lane Pool 6.30pm - 9.00pm	25m Lane Pool 6.30pm - 9.00pm Excellent (0 - 2 people / lane)	25m Lane Pool 6.30pm - 9.00pm Good (2 - 6 people / lane)	25m Lane Pool 6.30pm - 9.00pm Poor (6 - 10 people / lane)	25m Lane Pool 6.30pm - 9.00pm Very Poor (more than 10 people / lane)

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* 5. If you visit more than once a week, which days and times do you and your family swim?
(If you swim less than once a week please go to question 6)

	6am - 9am	9am - 12pm	12pm -3.30pm	3.30pm - 6.30pm	6.30pm - 9pm
Monday	Monday 6am - 9am	Monday 9am - 12pm	Monday 12pm -3.30pm	Monday 3.30pm - 6.30pm	Monday 6.30pm - 9pm
Tuesday	Tuesday 6am - 9am	Tuesday 9am - 12pm	Tuesday 12pm -3.30pm	Tuesday 3.30pm - 6.30pm	Tuesday 6.30pm - 9pm
Wednesday	Wednesday 6am - 9am	Wednesday 9am - 12pm	Wednesday 12pm -3.30pm	Wednesday 3.30pm - 6.30pm	Wednesday 6.30pm - 9pm
Thursday	Thursday 6am - 9am	Thursday 9am - 12pm	Thursday 12pm -3.30pm	Thursday 3.30pm - 6.30pm	Thursday 6.30pm - 9pm
Friday	Friday 6am - 9am	Friday 9am - 12pm	Friday 12pm -3.30pm	Friday 3.30pm - 6.30pm	Friday 6.30pm - 9pm
Saturday	Saturday 6am - 9am	Saturday 9am - 12pm	Saturday 12pm -3.30pm	Saturday 3.30pm - 6.30pm	Saturday 6.30pm - 9pm
Sunday	Sunday 6am - 9am	Sunday 9am - 12pm	Sunday 12pm -3.30pm	Sunday 3.30pm - 6.30pm	Sunday 6.30pm - 9pm

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* 6. Do you or your family have a concession or membership card?
(select the card you have)

Concession Card

Membership Card

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* 7. Are the pools the right temperature for you?
(Select the pools you use and rate the pool temperature)

	Too warm	Just right	Too cold
25 metre Lane Pool	25 metre Lane Pool Too warm	25 metre Lane Pool Just right	25 metre Lane Pool Too cold
Hydrotherapy Pool	Hydrotherapy Pool Too warm	Hydrotherapy Pool Just right	Hydrotherapy Pool Too cold
Spa Pool	Spa Pool Too warm	Spa Pool Just right	Spa Pool Too cold
Learn to Swim Pool	Learn to Swim Pool Too warm	Learn to Swim Pool Just right	Learn to Swim Pool Too cold
Leisure Pool	Leisure Pool Too warm	Leisure Pool Just right	Leisure Pool Too cold

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* 8. Overall how do you rate the cleanliness of the Selwyn Aquatic Centre?

	Excellent	Good	Poor	Very Poor
Hard surfaces in pool hall	Hard surfaces in pool hall Excellent	Hard surfaces in pool hall Good	Hard surfaces in pool hall Poor	Hard surfaces in pool hall Very Poor
Water Quality in the lane pool	Water Quality in the lane pool Excellent	Water Quality in the lane pool Good	Water Quality in the lane pool Poor	Water Quality in the lane pool Very Poor
Water Quality in the Hydrotherapy Pool	Water Quality in the Hydrotherapy Pool Excellent	Water Quality in the Hydrotherapy Pool Good	Water Quality in the Hydrotherapy Pool Poor	Water Quality in the Hydrotherapy Pool Very Poor
Water Quality in the Learn to Swim Pool	Water Quality in the Learn to Swim Pool Excellent	Water Quality in the Learn to Swim Pool Good	Water Quality in the Learn to Swim Pool Poor	Water Quality in the Learn to Swim Pool Very Poor
Water Quality in the Leisure Pool	Water Quality in the Leisure Pool Excellent	Water Quality in the Leisure Pool Good	Water Quality in the Leisure Pool Poor	Water Quality in the Leisure Pool Very Poor
Changing Rooms - showers	Changing Rooms - showers Excellent	Changing Rooms - showers Good	Changing Rooms - showers Poor	Changing Rooms - showers Very Poor
Changing Rooms - toilets	Changing Rooms - toilets Excellent	Changing Rooms - toilets Good	Changing Rooms - toilets Poor	Changing Rooms - toilets Very Poor
Changing Rooms - communal area	Changing Rooms - communal area Excellent	Changing Rooms - communal area Good	Changing Rooms - communal area Poor	Changing Rooms - communal area Very Poor
Disability Changing Rooms	Disability Changing Rooms Excellent	Disability Changing Rooms Good	Disability Changing Rooms Poor	Disability Changing Rooms Very Poor
Family Changing Rooms	Family Changing Rooms Excellent	Family Changing Rooms Good	Family Changing Rooms Poor	Family Changing Rooms Very Poor
Reception / Retail Area / Café	Reception / Retail Area / Café Excellent	Reception / Retail Area / Café Good	Reception / Retail Area / Café Poor	Reception / Retail Area / Café Very Poor

Do you have any suggestions that could help us provide a cleaner environment?

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* 9. How do you rate the friendliness and helpfulness of the reception staff?

Excellent

Good

Poor

Very poor

Comment

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* 10. How do you rate the attentiveness and helpfulness of the lifeguards?

Excellent

Good

Poor

Very poor

Comment

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* 11. How do you rate the knowledge and friendliness of the swim instructors?

Excellent

Good

Poor

Very poor

Comment

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* 12. How do you rate the equipment provided for lessons, classes and leisure use?

Excellent

Good

Poor

Very poor

Do you have any suggestions of learning equipment that we could provide?

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* 13. How do you rate the quality and variety of stock in the Retail Shop?

Excellent

Good

Poor

Very poor

What other aquatic merchandise would you purchase that we don't currently stock?

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* 14. Please tick which additional facilities you would use if they were available at the Selwyn Aquatic Centre?

Café

Gym

Hydroslide

Programme Pool (for lessons & aqua classes)

Sauna

Are there any other facilities that you would use which are not listed above?

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* 15. How likely is it that you would recommend the Selwyn Aquatic Centre to a family member or friend?

Not at all likely - 0

Extremely likely - 5

Not at all likely - 0

Extremely likely - 5

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* 1. What are the ages of your family members who use the Selwyn Aquatic Centre?

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* 2. What do you and your family use the Selwyn Aquatic Centre for and how often do you visit for each activity?

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* 3. How do you rate the availability of pool space?(Select the pools you mainly use and rate the availability of space)

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* 4. If you are a lane swimmer please tick the time you usually swim and rate the availability of lane space at that time?

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* 5. If you visit more than once a week, which days and times do you and your family swim?(If you swim less than once a week please go to question 6)

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* 6. Do you or your family have a concession or membership card?(select the card you have)

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* 7. Are the pools the right temperature for you?(Select the pools you use and rate the pool temperature)

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* 8. Overall how do you rate the cleanliness of the Selwyn Aquatic Centre?

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* 9. How do you rate the friendliness and helpfulness of the reception staff?

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* 10. How do you rate the attentiveness and helpfulness of the lifeguards?

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* 11. How do you rate the knowledge and friendliness of the swim instructors?

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* 12. How do you rate the equipment provided for lessons, classes and leisure use?

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* 13. How do you rate the quality and variety of stock in the Retail Shop?

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* 14. Please tick which additional facilities you would use if they were available at the Selwyn Aquatic Centre?

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* 15. How likely is it that you would recommend the Selwyn Aquatic Centre to a family member or friend?

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* 16. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below?

* 3. How do you rate the availability of pool space?
(Select the pools you mainly use and rate the availability of space)

* 5. If you visit more than once a week, which days and times do you and your family swim?
(If you swim less than once a week please go to question 6)

* 6. Do you or your family have a concession or membership card?
(select the card you have)

* 7. Are the pools the right temperature for you?
(Select the pools you use and rate the pool temperature)