Website Satisfaction Question Title * 1. On a scale of 1-5, how delighted were you with the overall website experience? 1 - Disappointed 2 3 4 5 - Delighted 1 - Disappointed 2 3 4 5 - Delighted Question Title * 2. Please choose the THREE factors from the list below that best describe your actual experience with the North Ayrshire Council website.Give a score of 3 to the factor which best describes your experience, 2 to the next best description, and then 1.Please give only one score of 3, 2 and 1.Leave the rest blank. Clear menus and links Plain language Out-of-date information Incomplete information Fast to do things Misleading / not transparent Full of jargon, corporate speak Looks attractive / appealing Confusing menus and links Looks unattractive / unappealing Poor search results Cluttered layout / hard to read Simple layout / easy to read Slow to do things Up-to-date information Easy to participate / give feedback Inaccurate information Hard to contact a person Complete information Hard to participate / give feedback Helpful search results Easy to contact a person Accurate information Gives me the facts / transparent Question Title * 3. What was the main purpose of your website visit? Book a special uplift Report a problem (roads fault, litter, street light fault, missed bin, etc) Find information Request a bin Make a payment View my rent online View my Council Tax online Other (please specify) Question Title * 4. Were you able to do what you set out to do? Yes Yes, partly No Question Title * 5. Please provide any comments you have on the overall website experience If you have encountered any problems or issues whilst using the North Ayrshire Council website please email webteam@north-ayrshire.gov.uk providing as much detail as possible. Done