Website Satisfaction Question Title * 1. On a scale of 1-5, how delighted were you with the overall website experience? 1 - Disappointed 2 3 4 5 - Delighted 1 - Disappointed 2 3 4 5 - Delighted Question Title * 2. Please choose the THREE factors from the list below that best describe your actual experience with the North Ayrshire Council website.Give a score of 3 to the factor which best describes your experience, 2 to the next best description, and then 1.Please give only one score of 3, 2 and 1.Leave the rest blank. Helpful search results Up-to-date information Poor search results Fast to do things Accurate information Hard to contact a person Clear menus and links Looks unattractive / unappealing Hard to participate / give feedback Misleading / not transparent Inaccurate information Easy to participate / give feedback Looks attractive / appealing Incomplete information Out-of-date information Gives me the facts / transparent Confusing menus and links Complete information Plain language Easy to contact a person Simple layout / easy to read Slow to do things Cluttered layout / hard to read Full of jargon, corporate speak Question Title * 3. What was the main purpose of your website visit? Book a special uplift View my Council Tax online Report a problem (roads fault, litter, street light fault, missed bin, etc) Request a bin Find information View my rent online Make a payment Other (please specify) Question Title * 4. Were you able to do what you set out to do? Yes Yes, partly No Question Title * 5. Please provide any comments you have on the overall website experience If you have encountered any problems or issues whilst using the North Ayrshire Council website please email webteam@north-ayrshire.gov.uk providing as much detail as possible. Done
