1. How satisfied are you with Raymore Credit Union! WE NEED YOUR INPUT! Oct 1-31/2014. 

MEMBER SURVEY (available on-line at www.raymorecu.com or pick up a paper copy at any branch) 
Chance to WIN one of three - $100 cash prizes!!!  Enter at the end of this survey (optional).
 
Dear Member,
 
You are a very important person visiting our Credit Union.  Your satisfaction is our priority.  It is our responsibility to provide you with the highest possible level of service.  We need your feedback to ensure we’re on the right track, and not just meeting your needs, but exceeding them.  Your views and suggestions for improving our service are of immense help to Raymore Credit Union and we assure you that your responses will be kept confidential.  Please complete the survey and submit it to the Credit Union before October 31, 2014.
 
Thank you and sincere regards,
Darren Frisko, General Manager

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* 1. How frequently do you visit a Raymore Credit Union branch?

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* 2. Which branch of Raymore Credit Union do you conduct most of your business with?

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* 3. How frequently do you access your account using ATMs (Automated Teller Machines)?

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* 4. Do you use the Credit Union MemberDirect™ Internet Banking service?

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* 5. What types of transactions do you do through the Raymore Credit Union MemberDirect™ Internet Banking?  Please check all that apply.

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* 6. What is the MOST important reason you deal with Raymore Credit Union?  Please select ONLY one answer.

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* 7. Listed below are features used to describe a financial institution Service Centre.  Raymore Credit Union would like to know how satisfied you are with each feature.  Please answer on a scale of 1 to 4, where 1 is Very Dissatisfied and 4 is Very Satisfied.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied N/A - No Experience
Privacy at teller counter when performing business
Privacy at loans/investment area when performing business
Convenient hours of operation
Convenient days of service
Accessibility to products and services (branch, internet, telephone, etc.)
Amount of information received about products and services

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* 8. Listed below are features used to describe credit union staff.  Raymore Credit Union would like to know how satisfied you are with each feature.  Please answer on a scale of 1 to 4, where 1 is Very Dissatisfied and 4 is Very Satisfied.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied N/A - No Experience
Staff are friendly and courteous
Staff provide prompt service
Staff are proactive in recommending products that meet your needs
Staff are knowledgeable about investment products
Lending staff are knowledgeable about lending products
Staff handle your accounts accurately
Staff make you feel that your accounts are handled confidentially
Staff give you the feeling that your business is appreciated
Staff solve your problems effectively and in a timely manner

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* 9. Listed below are various financial services.  Please answer on a scale of 1 to 4, where 1 is Very Dissatisfied and 4 is Very Satisfied.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied N/A - No Experience
Raymore Credit Union provides comprehensive loan services that meet your needs
Rates on consumer loans are competitive
Rates on Agriculture/Commercial loans are competitive
Credit cards are competitive
Raymore Credit Union provides comprehensive wealth management services that meet your needs (investments, insurances , estate planning & trust services, financial planning, succession planning, brokerage services)
Rates on deposit accounts are competitive

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* 10. Overall, how satisfied are you with the level of service provided by Raymore Credit Union?

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* 11. Which of the following financial institutions do you currently deal with?  Please select all that apply.

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* 12. Which financial institution do you consider to be your PRIMARY financial institution?  Primary meaning where you have the majority of your investment money (mutual funds, terms, savings, etc.) and/or most borrowing (loans, mortgage, line of credit, etc.).  Please select ONLY ONE answer.

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* 13. What is the most important reason(s) you choose to deal with the PRIMARY financial institution you selected in question #12?  Please select all that apply.

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* 14. If the PRIMARY financial institution you selected in question #12 could provide you with better services, in what area(s) would you like to see improvements?  Please select all that apply.

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* 15. Are you currently using the following product or service at Raymore Credit Union or at any other financial institution?

  Raymore Credit Union Other Credit Union Other Financial Institution Not Applicable
Chequing Account
Savings Account
Business Deposit Account
Credit Card (personal)
Debit Card
Credit Card Reward Program
Business Credit Card
Line of Credit
Personal Loan
Mortgage
Agriculture Loan
Commercial Loan
Business Line of Credit
Registered Retirement Savings Plan
Registered Retirement Income Fund
Registered Education Savings Plan
Tax Free Savings Account
Term Deposit, GIC
Mutual Funds
Brokerage Services
Business Investments
AgriInvest
Planning (Investment, Retirement, Financial, Succession)
Estate Planning/Trust Services
Insurance Services
Telephone Banking
Internet Banking
Mobile Banking

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* 16. Do you consider Raymore Credit Union to be a one-stop financial institution providing all products and services to meet your needs?

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* 17. The public image of an organization refers to your perception of the organization.  Please answer on a scale of 1 to 4, where 1 is Very Dissatisfied, and 4 is Very Satisfied.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Professionalism
Safety and security of deposits
Confidentiality in dealings
Range of product/service offerings
Technological advances – innovation
Informative communication with members
Appearance of your branch
Community involvement
Overall, how satisfied are you with our image?

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* 18. Raymore Credit Union has developed a “branded” image that identifies “who they are” and “what they do”.  Which of the following is the Raymore Credit Union brand?

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* 19. The following list describes examples of different levels of service that a financial institution can provide.  Indicate whether you feel you are currently receiving this level of service from Raymore Credit Union.

  No Yes
Staff regularly explain new services or promotions that the credit union is offering
Staff recommends only specific services to me that would be most appropriate for me personally
A knowledgeable staff member at the credit union discusses my personal and family life with me in order to identify specific services that would help me achieve my financial goals

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* 20. Please indicate if the level of service is not important, somewhat important or very important.

  Not Important Somewhat Important Very Important
Staff regularly explain new services or promotions that the Credit Union is offering
Staff recommends only specific services to me that would be most appropriate for me personally
An experienced staff member at the Credit Union discusses my personal and family life with me in order to identify specific services that would help me achieve my financial goals.

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* 21. Credit Unions use many different ways to communicate with their members.  Which method of communication do you prefer Raymore Credit Union use to provide you with information about the Credit Union (products and services, what’s new, etc.)?  Select ONLY ONE answer.

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* 22. Would you follow us on social media (Facebook, Twitter, other)?

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* 23. How often do you access the Raymore Credit Union website?

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* 24. For this list of wealth management products and services, please indicate if you are currently using this service.  Choose ALL that apply.

  Raymore Credit Union Other Credit Union Other Financial Institution N/A
Estate Planning/Trust Services
Investment Services (term deposits, mutual funds, etc.)
Insurance Services (life, disability, critical illness, etc.)
Brokerage Services (stocks, bonds, commodities)
Financial Planning (education, retirement, investment, farm/business succession planning, etc.)

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* 25. For the following list of wealth management products and services, please indicate whether it is important to you that Raymore Credit Union offers this product/service in the future.

  No Yes
Estate Planning/Trust Services
Investment Services (term deposits, mutual funds etc.)
Insurance Service (life, disability, critical illness, etc.)
Brokerage Services (stocks, bonds, commodities)
Financial Planning (education, retirement, investment, farm/business succession planning, etc.)

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* 26.  If you answered that you are currently using a wealth management product/service at a financial institution other than Raymore Credit Union in question #24, which of the following factor(s) was important in your decision?

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* 27. Would you consider Raymore Credit Union for any future investments?

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* 28. Would you consider Raymore Credit Union for any future lending requirements?

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* 29. Would you recommend Raymore Credit Union to a friend or relative?

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* 30. Are you aware that the Board of Directors has no involvement with day to day operations of Raymore Credit Union, and that the Directors have no access to member account information?

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* 31. How long have you been a member of Raymore Credit Union?

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* 32.  Please indicate your age category.

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* 33. Please indicate your current occupation.

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* 34. Do you have any other comments or suggestions for Raymore Credit Union?

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* 35. OPTIONAL (one entry per survey respondent): 
Enter your personal information below to enter the draw for one of three - $100 cash prizes. 

 
 100% of survey complete.

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