Exit this survey >> ODHH Information & Referral Customer Satisfaction Survey Please take a moment to fill out the short survey about your experience with ODHH. Question Title * 1. I am Deaf Deaf-Blind Hard of Hearing Hearing Late-Deafened Speech-Disabled Other (please specify) Question Title * 2. What form of communication do you use? (select all that apply) American Sign Language Oral, Spoken Language Close Vision Sign Language Tactile Sign Language Writing Other (please specify) Question Title * 3. Why did you contact ODHH? Requested information about: Requested assistance on: Question Title * 4. How did you contact us? Email Mail Telephone Videophone Fax Walk-in Question Title * 5. Please indicate how strongly you agree or disagree with the following statements Strongly Agree Agree Disagree Strongly Disagree Not Applicable Staff was helpful Staff was helpful Strongly Agree Staff was helpful Agree Staff was helpful Disagree Staff was helpful Strongly Disagree Staff was helpful Not Applicable Information on ODHH website was helpful Information on ODHH website was helpful Strongly Agree Information on ODHH website was helpful Agree Information on ODHH website was helpful Disagree Information on ODHH website was helpful Strongly Disagree Information on ODHH website was helpful Not Applicable The information received was helpful The information received was helpful Strongly Agree The information received was helpful Agree The information received was helpful Disagree The information received was helpful Strongly Disagree The information received was helpful Not Applicable ODHH responded in a timely manner ODHH responded in a timely manner Strongly Agree ODHH responded in a timely manner Agree ODHH responded in a timely manner Disagree ODHH responded in a timely manner Strongly Disagree ODHH responded in a timely manner Not Applicable I was satisfied with ODHH services I received I was satisfied with ODHH services I received Strongly Agree I was satisfied with ODHH services I received Agree I was satisfied with ODHH services I received Disagree I was satisfied with ODHH services I received Strongly Disagree I was satisfied with ODHH services I received Not Applicable Question Title * 6. Did the information provided help resolve your situation? Yes No, why? (please specify) Question Title * 7. I would recommend improvements in the following areas Web Site Brochure Response Time Customer Service Information Provided Other (please specify) Question Title * 8. What worked well for you? Question Title * 9. Suggestions to improve services: Next/Save >>
