Another survey that promises to only take 5 minutes... I know, I know, I hate these too. However, Flow-Rite depends on your feedback (positive and negative) as we strive to exceed our customers' expectation.

(Optional) Please provide your name and contact information to be eligible for our monthly $100.00 dollar gift card drawing. Winner will be notified and listed on the next month's survey.

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* 1. Contact Information

Name:
Company:
Phone/Email:

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* 2. What do you like best about Flow-Rite?

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* 3. What do you like least about Flow-Rite?

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* 4. Why would you recommend Flow-Rite? Why would you NOT recommend Flow-Rite?

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* 5. May we use your recommendations above as testimonial on our web site?

Please rate on a scale of 1 to 5 how well Flow-Rite meets your expectations in the following areas.

1 = Poor (rarely meet expectations) 2 = Fair (usually meet expectations) 3 = Good (meet expectations) 4 = Very Good (meet & frequently exceed expectations) 5 = Excellent (almost always exceed expectations)

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* 6. Quality concerns are addressed in a timely manner.

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* 7. On time delivery.

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* 8. Packaging / product identification and handling.

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* 9. Accuracy of documentation (packing slips, order acknowledgements, invoices).

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* 10. Phone calls and emails are answered in a timely manner.

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* 11. Overall ease of partnering with Flow-Rite.

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* 12. Please comment on how Flow-Rite's customer service rates in comparison to our competitors.

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* 13. What other services/products can we provide you?

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* 14. What can we do better to help you?

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* 15. How valuable is Flow-Rite to your business?

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* 16. What support materials from Flow-Rite would help you grow your business?

Thank you for taking our survey! We value your business.

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