Website Content and Function Survey

Question Title

* 1. How often do you visit our website?

This is my first visit

Daily

At least once a week

Monthly (1-2 times a month)

Quarterly (3-4 times a year)

Annually (1-2 times a year)

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* 2. How satisfied are you with our website?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

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* 3. Which of the following best describes you?

Realtor

Champaign County Employee

Respondent in Civil Case

Management or Business Owner

Attorney

Law Enforcement Officer

Defendant in Criminal or Traffic Case

Human Resources Professional

Legal Assistant or Paralegal

Petitioner in Civil Case

Other (please specify)

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* 4. What is your most common reason(s) for visiting our website? Check all that apply.

Finding my next court date

Making an online payment to my case

Completing a background check

Accessing court forms

Viewing the court calendar

Finding jury information

Tracking child support payments

Seeking passport information

Tracking a case I am representing or am a party to

Downloading the fee schedule

Other (please specify)

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* 5. How did you learn about our website? Check all that apply.

Internet search engine

News story (tv, radio, newspaper)

Referred by a friend or family member

Referred by a colleague

Linked from the Champaign County website

Workshop, presentation or other event

Other (please specify)

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* 6. Which of the following are true? Check all that apply.

I was able to find exactly what I was looking for

I was able to find a part of what I was looking for

I was able to find something better than what I was looking for

I had no specific agenda in mind when I visited

I was not able to find what I was looking for

Please Comment

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* 7. Please rate the following attributes of our website.

	Poor	Below Average	Average	Good	Excellent
Quantity of content	Quantity of content Poor	Quantity of content Below Average	Quantity of content Average	Quantity of content Good	Quantity of content Excellent
Accuracy of information	Accuracy of information Poor	Accuracy of information Below Average	Accuracy of information Average	Accuracy of information Good	Accuracy of information Excellent
Ease of navigation	Ease of navigation Poor	Ease of navigation Below Average	Ease of navigation Average	Ease of navigation Good	Ease of navigation Excellent
Layout/Design	Layout/Design Poor	Layout/Design Below Average	Layout/Design Average	Layout/Design Good	Layout/Design Excellent
Meeting my needs	Meeting my needs Poor	Meeting my needs Below Average	Meeting my needs Average	Meeting my needs Good	Meeting my needs Excellent
Quality of content	Quality of content Poor	Quality of content Below Average	Quality of content Average	Quality of content Good	Quality of content Excellent

Comment:

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* 8. Please rate the usefulness of the following current website features.

	Not useful	Somewhat useful	Very useful	Extremely useful	N/A
Public access to court records (PASS)	Public access to court records (PASS) Not useful	Public access to court records (PASS) Somewhat useful	Public access to court records (PASS) Very useful	Public access to court records (PASS) Extremely useful	Public access to court records (PASS) N/A
Ability to make online payments to court cases	Ability to make online payments to court cases Not useful	Ability to make online payments to court cases Somewhat useful	Ability to make online payments to court cases Very useful	Ability to make online payments to court cases Extremely useful	Ability to make online payments to court cases N/A
Downloadable/Fillable court forms	Downloadable/Fillable court forms Not useful	Downloadable/Fillable court forms Somewhat useful	Downloadable/Fillable court forms Very useful	Downloadable/Fillable court forms Extremely useful	Downloadable/Fillable court forms N/A
Passport information	Passport information Not useful	Passport information Somewhat useful	Passport information Very useful	Passport information Extremely useful	Passport information N/A
Abandoned Bond List	Abandoned Bond List Not useful	Abandoned Bond List Somewhat useful	Abandoned Bond List Very useful	Abandoned Bond List Extremely useful	Abandoned Bond List N/A
Drainage District Information	Drainage District Information Not useful	Drainage District Information Somewhat useful	Drainage District Information Very useful	Drainage District Information Extremely useful	Drainage District Information N/A
Jury Information	Jury Information Not useful	Jury Information Somewhat useful	Jury Information Very useful	Jury Information Extremely useful	Jury Information N/A
Fee Schedule	Fee Schedule Not useful	Fee Schedule Somewhat useful	Fee Schedule Very useful	Fee Schedule Extremely useful	Fee Schedule N/A
Court Calendar	Court Calendar Not useful	Court Calendar Somewhat useful	Court Calendar Very useful	Court Calendar Extremely useful	Court Calendar N/A
Other calendars (jury or holiday)	Other calendars (jury or holiday) Not useful	Other calendars (jury or holiday) Somewhat useful	Other calendars (jury or holiday) Very useful	Other calendars (jury or holiday) Extremely useful	Other calendars (jury or holiday) N/A

Comment:

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* 9. If available, what other features would you like to see added to our website? Check all that apply.

Court document/copy request

Searchable database of forms

Mobile-friendly version

Catalog of administrative orders

Background check request

Court date request

Ability to print pdf of docket sheet

Other (please specify)

Website Content and Function

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* 1. How often do you visit our website?

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* 2. How satisfied are you with our website?

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* 3. Which of the following best describes you?

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* 4. What is your most common reason(s) for visiting our website? Check all that apply.

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* 5. How did you learn about our website? Check all that apply.

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* 6. Which of the following are true? Check all that apply.

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* 7. Please rate the following attributes of our website.

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* 8. Please rate the usefulness of the following current website features.

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* 9. If available, what other features would you like to see added to our website? Check all that apply.

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* 10. If you frequent another Circuit Clerk or Government website that you find particularly useful, please list or link below.

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* 11. Please add any additional comments or feedback below.