City of Midland Purchasing Division Survey

	Poor	Fair	Good	Excellent
Professionalism - Rate the courteousness and professionalism of our Purchasing staff	Professionalism - Rate the courteousness and professionalism of our Purchasing staff Poor	Professionalism - Rate the courteousness and professionalism of our Purchasing staff Fair	Professionalism - Rate the courteousness and professionalism of our Purchasing staff Good	Professionalism - Rate the courteousness and professionalism of our Purchasing staff Excellent
Communication - Rate how clearly we communicated with you during the bid process	Communication - Rate how clearly we communicated with you during the bid process Poor	Communication - Rate how clearly we communicated with you during the bid process Fair	Communication - Rate how clearly we communicated with you during the bid process Good	Communication - Rate how clearly we communicated with you during the bid process Excellent
Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail).	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Poor	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Fair	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Good	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Excellent
Responsiveness - Rate the timeliness of our response to your requests and needs	Responsiveness - Rate the timeliness of our response to your requests and needs Poor	Responsiveness - Rate the timeliness of our response to your requests and needs Fair	Responsiveness - Rate the timeliness of our response to your requests and needs Good	Responsiveness - Rate the timeliness of our response to your requests and needs Excellent
Process - Rate the purchasing process as open and fair.	Process - Rate the purchasing process as open and fair. Poor	Process - Rate the purchasing process as open and fair. Fair	Process - Rate the purchasing process as open and fair. Good	Process - Rate the purchasing process as open and fair. Excellent

Poor

Fair

Good

Excellent

Professionalism - Rate the courteousness and professionalism of our Purchasing staff

Professionalism - Rate the courteousness and professionalism of our Purchasing staff Poor

Professionalism - Rate the courteousness and professionalism of our Purchasing staff Fair

Professionalism - Rate the courteousness and professionalism of our Purchasing staff Good

Professionalism - Rate the courteousness and professionalism of our Purchasing staff Excellent

Communication - Rate how clearly we communicated with you during the bid process

Communication - Rate how clearly we communicated with you during the bid process Poor

Communication - Rate how clearly we communicated with you during the bid process Fair

Communication - Rate how clearly we communicated with you during the bid process Good

Communication - Rate how clearly we communicated with you during the bid process Excellent

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail).

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Poor

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Fair

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Good

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Excellent

Responsiveness - Rate the timeliness of our response to your requests and needs

Responsiveness - Rate the timeliness of our response to your requests and needs Poor

Responsiveness - Rate the timeliness of our response to your requests and needs Fair

Responsiveness - Rate the timeliness of our response to your requests and needs Good

Responsiveness - Rate the timeliness of our response to your requests and needs Excellent

Process - Rate the purchasing process as open and fair.

Process - Rate the purchasing process as open and fair. Poor

Process - Rate the purchasing process as open and fair. Fair

Process - Rate the purchasing process as open and fair. Good

Process - Rate the purchasing process as open and fair. Excellent

Question Title

* 2. Will you participate in future City of Midland bid opportunities?

Yes

Undecided

Have not placed bids with City

Question Title

* 3. In the last year, how many times have you visited the Purchasing webpages to view bid documents? Your best estimate is fine.

1 to 3 times

4 to 8 times

Between 9 and 15 times

Over 15 times

Have not visited the City of Midland’s website

Question Title

* 4. When visiting the Purchasing webpages did you find what you were looking for?

Yes

Just browsing

	Poor	Fair	Good	Excellent
Ease of navigation?	Ease of navigation? Poor	Ease of navigation? Fair	Ease of navigation? Good	Ease of navigation? Excellent
Quality of information?	Quality of information? Poor	Quality of information? Fair	Quality of information? Good	Quality of information? Excellent
Quantity of information?	Quantity of information? Poor	Quantity of information? Fair	Quantity of information? Good	Quantity of information? Excellent

Poor

Fair

Good

Excellent

Ease of navigation?

Ease of navigation? Poor

Ease of navigation? Fair

Ease of navigation? Good

Ease of navigation? Excellent

Quality of information?

Quality of information? Poor

Quality of information? Fair

Quality of information? Good

Quality of information? Excellent

Quantity of information?

Quantity of information? Poor

Quantity of information? Fair

Quantity of information? Good

Quantity of information? Excellent

City of Midland Purchasing Division

Question Title

* 1. PERFORMANCE: Please rate the following aspects of our work:

Question Title

* 2. Will you participate in future City of Midland bid opportunities?

Question Title

* 3. In the last year, how many times have you visited the Purchasing webpages to view bid documents? Your best estimate is fine.

Question Title

* 4. When visiting the Purchasing webpages did you find what you were looking for?

Question Title

* 5. How would you rate the Purchasing Division’s webpages for the following:

Question Title

* 6. Comments