Patient survey - urgent care

GP services and urgent care in Nottingham North and East: a patient survey

Nottingham North and East CCG has received funding from the Prime Minister’s Challenge Fund to develop urgent care services, including weekend GP access in Carlton and Arnold from 2015. If successful, the plan is to roll it out to other areas in Nottingham North and East.

We want to hear what you think about urgent care services and local healthcare services in general. Your opinions count and will help us shape our urgent care services, so please fill in the questionnaire and tell us what you think.

Thank you for taking the time to improve health services in the Nottingham North and East area.

Question Title

* 1. How easy is it to get a same day urgent appointment with your doctor when you're ill?

Extremely easy

Very easy

Moderately easy

Not at all easy

If you're unable to get an appointment, what do you do?

Question Title

* 2. If you have used an urgent care service in the last 12 months, please tick all the ones you have used. You can tick more than one box if you have used the service for yourself and your child.

	No	For myself	For my child
Arranged a same day GP appointment	Arranged a same day GP appointment No	Arranged a same day GP appointment For myself	Arranged a same day GP appointment For my child
Visited a walk in centre	Visited a walk in centre No	Visited a walk in centre For myself	Visited a walk in centre For my child
Called NHS 111 (or NHS Direct) for advice	Called NHS 111 (or NHS Direct) for advice No	Called NHS 111 (or NHS Direct) for advice For myself	Called NHS 111 (or NHS Direct) for advice For my child
Used NEMS (Nottingham Emergency Medical Services - the Nottingham out of hours medical service)	Used NEMS (Nottingham Emergency Medical Services - the Nottingham out of hours medical service) No	Used NEMS (Nottingham Emergency Medical Services - the Nottingham out of hours medical service) For myself	Used NEMS (Nottingham Emergency Medical Services - the Nottingham out of hours medical service) For my child
Gone to A&E	Gone to A&E No	Gone to A&E For myself	Gone to A&E For my child

Question Title

* 3. What was your most recent experience like?

Excellent

Good

Satisfactory

Unsatisfactory

Very unsatisfactory

What would have improved your experience?

Question Title

* 4. If you have an urgent care need, how acceptable are the following methods of consultation?

	Perfect	Acceptable	Moderately acceptable	Acceptable only if no other option is available	Not acceptable
Call your practice and take any available urgent care appointment with a GP or healthcare professional appropriate to your need	Call your practice and take any available urgent care appointment with a GP or healthcare professional appropriate to your need Perfect	Call your practice and take any available urgent care appointment with a GP or healthcare professional appropriate to your need Acceptable	Call your practice and take any available urgent care appointment with a GP or healthcare professional appropriate to your need Moderately acceptable	Call your practice and take any available urgent care appointment with a GP or healthcare professional appropriate to your need Acceptable only if no other option is available	Call your practice and take any available urgent care appointment with a GP or healthcare professional appropriate to your need Not acceptable
Drop in and wait to see a GP or other healthcare professional appropriate to your need.	Drop in and wait to see a GP or other healthcare professional appropriate to your need. Perfect	Drop in and wait to see a GP or other healthcare professional appropriate to your need. Acceptable	Drop in and wait to see a GP or other healthcare professional appropriate to your need. Moderately acceptable	Drop in and wait to see a GP or other healthcare professional appropriate to your need. Acceptable only if no other option is available	Drop in and wait to see a GP or other healthcare professional appropriate to your need. Not acceptable
Call your practice and a nurse or other health practitioner will call you back to assess your need and arrange an appointment if necessary.	Call your practice and a nurse or other health practitioner will call you back to assess your need and arrange an appointment if necessary. Perfect	Call your practice and a nurse or other health practitioner will call you back to assess your need and arrange an appointment if necessary. Acceptable	Call your practice and a nurse or other health practitioner will call you back to assess your need and arrange an appointment if necessary. Moderately acceptable	Call your practice and a nurse or other health practitioner will call you back to assess your need and arrange an appointment if necessary. Acceptable only if no other option is available	Call your practice and a nurse or other health practitioner will call you back to assess your need and arrange an appointment if necessary. Not acceptable
Go to a local community health centre for an urgent appointment with GP or other health professional appropriate to your needs	Go to a local community health centre for an urgent appointment with GP or other health professional appropriate to your needs Perfect	Go to a local community health centre for an urgent appointment with GP or other health professional appropriate to your needs Acceptable	Go to a local community health centre for an urgent appointment with GP or other health professional appropriate to your needs Moderately acceptable	Go to a local community health centre for an urgent appointment with GP or other health professional appropriate to your needs Acceptable only if no other option is available	Go to a local community health centre for an urgent appointment with GP or other health professional appropriate to your needs Not acceptable

Question Title

* 5. If you're ill at the weekend and need to see a doctor, would you be willing to see a doctor, or other appropriate healthcare professional, at a central location in the Nottingham North and East area?

Yes

Yes depending on where it was

If you answered no, what service would you prefer to access at the weekend for urgent care?

Question Title

* 6. Would you be willing to travel to another Practice or healthcare centre in your area, for example Arnold if you live in Gedling, or Hucknall if in Ashfield, for...

	Yes	Yes but it will depend on where it is	No
weekday late evening sessions?	weekday late evening sessions? Yes	weekday late evening sessions? Yes but it will depend on where it is	weekday late evening sessions? No
Saturday surgery?	Saturday surgery? Yes	Saturday surgery? Yes but it will depend on where it is	Saturday surgery? No
Sunday surgery?	Sunday surgery? Yes	Sunday surgery? Yes but it will depend on where it is	Sunday surgery? No
to see a GP or nurse, who has specialist expertise in your medical condition?	to see a GP or nurse, who has specialist expertise in your medical condition? Yes	to see a GP or nurse, who has specialist expertise in your medical condition? Yes but it will depend on where it is	to see a GP or nurse, who has specialist expertise in your medical condition? No
to attend a specialist clinic, for example antenatal care?	to attend a specialist clinic, for example antenatal care? Yes	to attend a specialist clinic, for example antenatal care? Yes but it will depend on where it is	to attend a specialist clinic, for example antenatal care? No

Any comments..

Question Title

* 7. How useful would you find the below if they were provided by a GP at a different Nottingham North and East GP practice or central health hub? (this wouldn't affect your usual GPs availability)

	Very useful	Useful	maybe useful	Not very useful	Not sure
Weekday availability from 8am to 8pm for urgent appointments	Weekday availability from 8am to 8pm for urgent appointments Very useful	Weekday availability from 8am to 8pm for urgent appointments Useful	Weekday availability from 8am to 8pm for urgent appointments maybe useful	Weekday availability from 8am to 8pm for urgent appointments Not very useful	Weekday availability from 8am to 8pm for urgent appointments Not sure
Weekday availability from 8am to 8pm for routine planned appointments	Weekday availability from 8am to 8pm for routine planned appointments Very useful	Weekday availability from 8am to 8pm for routine planned appointments Useful	Weekday availability from 8am to 8pm for routine planned appointments maybe useful	Weekday availability from 8am to 8pm for routine planned appointments Not very useful	Weekday availability from 8am to 8pm for routine planned appointments Not sure
Saturday availability for urgent appointments	Saturday availability for urgent appointments Very useful	Saturday availability for urgent appointments Useful	Saturday availability for urgent appointments maybe useful	Saturday availability for urgent appointments Not very useful	Saturday availability for urgent appointments Not sure
Saturday availability for routine planned appointments	Saturday availability for routine planned appointments Very useful	Saturday availability for routine planned appointments Useful	Saturday availability for routine planned appointments maybe useful	Saturday availability for routine planned appointments Not very useful	Saturday availability for routine planned appointments Not sure
Sunday availability for urgent appointments	Sunday availability for urgent appointments Very useful	Sunday availability for urgent appointments Useful	Sunday availability for urgent appointments maybe useful	Sunday availability for urgent appointments Not very useful	Sunday availability for urgent appointments Not sure
Sunday availability for routine planned appointments	Sunday availability for routine planned appointments Very useful	Sunday availability for routine planned appointments Useful	Sunday availability for routine planned appointments maybe useful	Sunday availability for routine planned appointments Not very useful	Sunday availability for routine planned appointments Not sure

Any comments about weekend and evening availability?

Question Title

* 8. We're looking at exploring different ways of using technology for consultations and communication. How acceptable are the following...

	Perfect	Acceptable	Moderately acceptable	Acceptable if there was no other option available	Not acceptable
A telephone consultation with a GP or Practice nurse?	A telephone consultation with a GP or Practice nurse? Perfect	A telephone consultation with a GP or Practice nurse? Acceptable	A telephone consultation with a GP or Practice nurse? Moderately acceptable	A telephone consultation with a GP or Practice nurse? Acceptable if there was no other option available	A telephone consultation with a GP or Practice nurse? Not acceptable
An email consultation with GP or Practice nurse?	An email consultation with GP or Practice nurse? Perfect	An email consultation with GP or Practice nurse? Acceptable	An email consultation with GP or Practice nurse? Moderately acceptable	An email consultation with GP or Practice nurse? Acceptable if there was no other option available	An email consultation with GP or Practice nurse? Not acceptable
A video consultation (eg via Skype) with your GP or Practice Nurse?	A video consultation (eg via Skype) with your GP or Practice Nurse? Perfect	A video consultation (eg via Skype) with your GP or Practice Nurse? Acceptable	A video consultation (eg via Skype) with your GP or Practice Nurse? Moderately acceptable	A video consultation (eg via Skype) with your GP or Practice Nurse? Acceptable if there was no other option available	A video consultation (eg via Skype) with your GP or Practice Nurse? Not acceptable
Texting your GP or practice nurse directly with your symptoms?	Texting your GP or practice nurse directly with your symptoms? Perfect	Texting your GP or practice nurse directly with your symptoms? Acceptable	Texting your GP or practice nurse directly with your symptoms? Moderately acceptable	Texting your GP or practice nurse directly with your symptoms? Acceptable if there was no other option available	Texting your GP or practice nurse directly with your symptoms? Not acceptable
Using other internet-based platforms to consult with your GP?	Using other internet-based platforms to consult with your GP? Perfect	Using other internet-based platforms to consult with your GP? Acceptable	Using other internet-based platforms to consult with your GP? Moderately acceptable	Using other internet-based platforms to consult with your GP? Acceptable if there was no other option available	Using other internet-based platforms to consult with your GP? Not acceptable

Are there any other forms of consultation using technology that you would prefer to use?

Question Title

* 9. What other comments do you have about urgent healthcare services?

Question Title

* 10. We like to ensure we are completely inclusive and our services are accessible to all. To ensure we can do this, we would like to ask you to complete the below. The survey is completely anonymous and this information is for equal opportunity monitoring only.

What is your age?

What is gender?

What is your ethnic group?

Do you consider yourself to have a disability?

What is the first half of your postcode? (eg NG5, NG15 etc)