Council of Single Mothers and their Children (CSMC) Support Line Survey

Thank you for taking the time to complete this short survey. Your answers will ensure our service continues to meet the needs of single mother families who contact our Support Line.

The information collected will be used to assist us in highlighting the major issues impacting single mothers, identify emerging trends and to help us continue delivering a dynamic service that improves the lives of single mothers and their children.

All information you provide will remain anonymous.

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* 1. Which of the following best describes you?

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* 2. Is this the first time you have contacted CSMC?

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* 3. How did you hear about CSMC?

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* 4. If you were referred to CSMC by another service, please tell us the name of the organisation that referred you.

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* How many times have you contacted CSMC for support or assistance in the last 12 months?

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* 6. What was your reason for contacting CSMC today? (Tick all that apply)

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* 7. How would you rate your overall satisfaction with the service / support you received from CSMC?

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* 8. What is your age group?

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* 9. How many children do you have in your care?

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* 10. What are the ages of your children? (Tick all that apply)

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* 11. What is your employment status?

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* 12. What is your current housing status?

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* 13. What is your postcode?

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* 14. What did you find most valuable about your contact with CSMC and is there anything we could have done to improve our service to you?

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* 15. How likely are you to recommend CSMC to other single mothers?

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* 16. Is there anything else you would tell us about your experience with CSMC?

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