2013 Member Satisfaction Survey

Dear Member,

The Colorado Rural Health Center would appreciate your participation in a member satisfaction survey in order to receive your input on its programs and services. Please be assured that all responses are strictly confidential. Your feedback is very important. The survey is one page and only requires a few short minutes of your time.

Your participation is appreciated and we look forward to your response. Thank you for your time!

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* 1. Overall, how satisfied are you with your membership?

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* 2. How likely would you be to recommend membership to an other organization?

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* 3. How much value does membership add to your organization's development?

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* 4. Please rate your satisfaction with CRHC's general communication.

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied
Monthly e-newsletter (The Special Delivery)	Monthly e-newsletter (The Special Delivery) Very Dissatisfied	Monthly e-newsletter (The Special Delivery) Dissatisfied	Monthly e-newsletter (The Special Delivery) Satisfied	Monthly e-newsletter (The Special Delivery) Very Satisfied
Policy and advocacy updates (The Rural Voice)	Policy and advocacy updates (The Rural Voice) Very Dissatisfied	Policy and advocacy updates (The Rural Voice) Dissatisfied	Policy and advocacy updates (The Rural Voice) Satisfied	Policy and advocacy updates (The Rural Voice) Very Satisfied
Information for hospitals and clinics (The Weekly Update)	Information for hospitals and clinics (The Weekly Update) Very Dissatisfied	Information for hospitals and clinics (The Weekly Update) Dissatisfied	Information for hospitals and clinics (The Weekly Update) Satisfied	Information for hospitals and clinics (The Weekly Update) Very Satisfied
Members only communication	Members only communication Very Dissatisfied	Members only communication Dissatisfied	Members only communication Satisfied	Members only communication Very Satisfied
Website	Website Very Dissatisfied	Website Dissatisfied	Website Satisfied	Website Very Satisfied
Email communication	Email communication Very Dissatisfied	Email communication Dissatisfied	Email communication Satisfied	Email communication Very Satisfied

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* 5. Please rate your satisfaction with CRHC programs and services you've used.

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	I've never heard of this	Does not apply to my organization
iCARE	iCARE Very Dissatisfied	iCARE Dissatisfied	iCARE Satisfied	iCARE Very Satisfied	iCARE I've never heard of this	iCARE Does not apply to my organization
Small Hospital Improvement Grants (SHIP)	Small Hospital Improvement Grants (SHIP) Very Dissatisfied	Small Hospital Improvement Grants (SHIP) Dissatisfied	Small Hospital Improvement Grants (SHIP) Satisfied	Small Hospital Improvement Grants (SHIP) Very Satisfied	Small Hospital Improvement Grants (SHIP) I've never heard of this	Small Hospital Improvement Grants (SHIP) Does not apply to my organization
Healthy Clinic Assessments	Healthy Clinic Assessments Very Dissatisfied	Healthy Clinic Assessments Dissatisfied	Healthy Clinic Assessments Satisfied	Healthy Clinic Assessments Very Satisfied	Healthy Clinic Assessments I've never heard of this	Healthy Clinic Assessments Does not apply to my organization
Colorado Provider Recruitment (CPR)	Colorado Provider Recruitment (CPR) Very Dissatisfied	Colorado Provider Recruitment (CPR) Dissatisfied	Colorado Provider Recruitment (CPR) Satisfied	Colorado Provider Recruitment (CPR) Very Satisfied	Colorado Provider Recruitment (CPR) I've never heard of this	Colorado Provider Recruitment (CPR) Does not apply to my organization
Emergency Medical Service programs	Emergency Medical Service programs Very Dissatisfied	Emergency Medical Service programs Dissatisfied	Emergency Medical Service programs Satisfied	Emergency Medical Service programs Very Satisfied	Emergency Medical Service programs I've never heard of this	Emergency Medical Service programs Does not apply to my organization
Health Information Technology Services (THE Consortium)	Health Information Technology Services (THE Consortium) Very Dissatisfied	Health Information Technology Services (THE Consortium) Dissatisfied	Health Information Technology Services (THE Consortium) Satisfied	Health Information Technology Services (THE Consortium) Very Satisfied	Health Information Technology Services (THE Consortium) I've never heard of this	Health Information Technology Services (THE Consortium) Does not apply to my organization
Colorado Rural Outreach Program (CROP)	Colorado Rural Outreach Program (CROP) Very Dissatisfied	Colorado Rural Outreach Program (CROP) Dissatisfied	Colorado Rural Outreach Program (CROP) Satisfied	Colorado Rural Outreach Program (CROP) Very Satisfied	Colorado Rural Outreach Program (CROP) I've never heard of this	Colorado Rural Outreach Program (CROP) Does not apply to my organization
Rural Health Seed Grants	Rural Health Seed Grants Very Dissatisfied	Rural Health Seed Grants Dissatisfied	Rural Health Seed Grants Satisfied	Rural Health Seed Grants Very Satisfied	Rural Health Seed Grants I've never heard of this	Rural Health Seed Grants Does not apply to my organization
Marva Jean Jackson Community Health Scholarship	Marva Jean Jackson Community Health Scholarship Very Dissatisfied	Marva Jean Jackson Community Health Scholarship Dissatisfied	Marva Jean Jackson Community Health Scholarship Satisfied	Marva Jean Jackson Community Health Scholarship Very Satisfied	Marva Jean Jackson Community Health Scholarship I've never heard of this	Marva Jean Jackson Community Health Scholarship Does not apply to my organization
Colorado Resource for Emergency and Trauma Education (CREATE)	Colorado Resource for Emergency and Trauma Education (CREATE) Very Dissatisfied	Colorado Resource for Emergency and Trauma Education (CREATE) Dissatisfied	Colorado Resource for Emergency and Trauma Education (CREATE) Satisfied	Colorado Resource for Emergency and Trauma Education (CREATE) Very Satisfied	Colorado Resource for Emergency and Trauma Education (CREATE) I've never heard of this	Colorado Resource for Emergency and Trauma Education (CREATE) Does not apply to my organization

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* 6. Please rate your satisfaction with CRHC education, training and collaborative opportunities.

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	I've never heard of this	Does not apply to my organization
Annual Rural Health Conference	Annual Rural Health Conference Very Dissatisfied	Annual Rural Health Conference Dissatisfied	Annual Rural Health Conference Satisfied	Annual Rural Health Conference Very Satisfied	Annual Rural Health Conference I've never heard of this	Annual Rural Health Conference Does not apply to my organization
Annual Forum	Annual Forum Very Dissatisfied	Annual Forum Dissatisfied	Annual Forum Satisfied	Annual Forum Very Satisfied	Annual Forum I've never heard of this	Annual Forum Does not apply to my organization
Worshops (HIPAA, Quality Improvement, ICD-10...)	Worshops (HIPAA, Quality Improvement, ICD-10...) Very Dissatisfied	Worshops (HIPAA, Quality Improvement, ICD-10...) Dissatisfied	Worshops (HIPAA, Quality Improvement, ICD-10...) Satisfied	Worshops (HIPAA, Quality Improvement, ICD-10...) Very Satisfied	Worshops (HIPAA, Quality Improvement, ICD-10...) I've never heard of this	Worshops (HIPAA, Quality Improvement, ICD-10...) Does not apply to my organization
Webinars (Swing Bed, Top10, CAH Deficiencies, Utilization Management, J1Visa...)	Webinars (Swing Bed, Top10, CAH Deficiencies, Utilization Management, J1Visa...) Very Dissatisfied	Webinars (Swing Bed, Top10, CAH Deficiencies, Utilization Management, J1Visa...) Dissatisfied	Webinars (Swing Bed, Top10, CAH Deficiencies, Utilization Management, J1Visa...) Satisfied	Webinars (Swing Bed, Top10, CAH Deficiencies, Utilization Management, J1Visa...) Very Satisfied	Webinars (Swing Bed, Top10, CAH Deficiencies, Utilization Management, J1Visa...) I've never heard of this	Webinars (Swing Bed, Top10, CAH Deficiencies, Utilization Management, J1Visa...) Does not apply to my organization
Collaboration (information and resource sharing, joint committees...)	Collaboration (information and resource sharing, joint committees...) Very Dissatisfied	Collaboration (information and resource sharing, joint committees...) Dissatisfied	Collaboration (information and resource sharing, joint committees...) Satisfied	Collaboration (information and resource sharing, joint committees...) Very Satisfied	Collaboration (information and resource sharing, joint committees...) I've never heard of this	Collaboration (information and resource sharing, joint committees...) Does not apply to my organization

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* 7. Please rate your satisfaction with CRHC fee-based services.

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	I've never heard of this	Does not apply to my organization
STRIDES (community health needs assessments)	STRIDES (community health needs assessments) Very Dissatisfied	STRIDES (community health needs assessments) Dissatisfied	STRIDES (community health needs assessments) Satisfied	STRIDES (community health needs assessments) Very Satisfied	STRIDES (community health needs assessments) I've never heard of this	STRIDES (community health needs assessments) Does not apply to my organization
Provider placement (Colorado Provider Recruitment)	Provider placement (Colorado Provider Recruitment) Very Dissatisfied	Provider placement (Colorado Provider Recruitment) Dissatisfied	Provider placement (Colorado Provider Recruitment) Satisfied	Provider placement (Colorado Provider Recruitment) Very Satisfied	Provider placement (Colorado Provider Recruitment) I've never heard of this	Provider placement (Colorado Provider Recruitment) Does not apply to my organization
Critical Access Hospital services (peer review, swing bed training, financial assistance...)	Critical Access Hospital services (peer review, swing bed training, financial assistance...) Very Dissatisfied	Critical Access Hospital services (peer review, swing bed training, financial assistance...) Dissatisfied	Critical Access Hospital services (peer review, swing bed training, financial assistance...) Satisfied	Critical Access Hospital services (peer review, swing bed training, financial assistance...) Very Satisfied	Critical Access Hospital services (peer review, swing bed training, financial assistance...) I've never heard of this	Critical Access Hospital services (peer review, swing bed training, financial assistance...) Does not apply to my organization
Clinic services (mock survey, billing/coding assistance, financial feasibility, patient cycle times...)	Clinic services (mock survey, billing/coding assistance, financial feasibility, patient cycle times...) Very Dissatisfied	Clinic services (mock survey, billing/coding assistance, financial feasibility, patient cycle times...) Dissatisfied	Clinic services (mock survey, billing/coding assistance, financial feasibility, patient cycle times...) Satisfied	Clinic services (mock survey, billing/coding assistance, financial feasibility, patient cycle times...) Very Satisfied	Clinic services (mock survey, billing/coding assistance, financial feasibility, patient cycle times...) I've never heard of this	Clinic services (mock survey, billing/coding assistance, financial feasibility, patient cycle times...) Does not apply to my organization
HIT (HIPAA risk assessment, compliance...)	HIT (HIPAA risk assessment, compliance...) Very Dissatisfied	HIT (HIPAA risk assessment, compliance...) Dissatisfied	HIT (HIPAA risk assessment, compliance...) Satisfied	HIT (HIPAA risk assessment, compliance...) Very Satisfied	HIT (HIPAA risk assessment, compliance...) I've never heard of this	HIT (HIPAA risk assessment, compliance...) Does not apply to my organization

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* 8. Do you plan to renew your membership next year?

Yes

Don't know

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* 9. If you do not plan to renew, please tell us why...

Membership does not provide value

I am not satisfied with the programs and services offered

The cost of annual membership does not compare with the value that is derived from it

Other (please specify)

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* 10. Any other general comments or suggestions for other services/resources CRHC could/should provide in order to better serve its members or recruit new members?