Wordfast Pro Customer Feedback

Dear Valued Customer,

The Wordfast team is committed to the continual improvement of our products, and we rely heavily on the feedback of our users to drive this improvement. We would appreciate it if you would take a few minutes to fill out this short survey. Thank you in advance for your time and thoughts.

Question Title

* Which of the following most accurately describes your role?

Freelance Translator/Proofreader

Full time/In-house Translator/Proofreader

Project Manager at translation agency or corporation

Owner or executive at translation agency or corporation

Other (please specify)

Question Title

* How long have you been using Wordfast Pro?

Less than 6 months

6 months - 1 year

1 - 3 years

3 + years

Question Title

* How frequently do you use Wordfast Pro?

Daily

Weekly

Monthly

Less than monthly

Almost never

Question Title

* What is your Operating System?

Windows

Mac

Linux

Question Title

* How did you hear about Wordfast Pro?

Friend/colleague

Client/Agency

Wordfast website

Advertisement/email

Tradeshow/Conference

Professional Organization (proz, ATA, etc.)

Other (please specify)

Question Title

* What factors led you to choose Wordfast Pro?

User friendliness/Easy to learn

Runs on non-windows platforms

Price

Customer support

My client/agency insisted

Other (please specify)

Question Title

* Overall, how satisfied are you with Wordfast Pro?

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely dissatisfied

Question Title

* Please rank Wordfast Pro based on the following criteria:

	Poor	Fair	Good	Excellent	I don't know
Speed	Speed Poor	Speed Fair	Speed Good	Speed Excellent	Speed I don't know
Reliability/Stability	Reliability/Stability Poor	Reliability/Stability Fair	Reliability/Stability Good	Reliability/Stability Excellent	Reliability/Stability I don't know
User-friendliness	User-friendliness Poor	User-friendliness Fair	User-friendliness Good	User-friendliness Excellent	User-friendliness I don't know
Customer support	Customer support Poor	Customer support Fair	Customer support Good	Customer support Excellent	Customer support I don't know
Value (cost benefit)	Value (cost benefit) Poor	Value (cost benefit) Fair	Value (cost benefit) Good	Value (cost benefit) Excellent	Value (cost benefit) I don't know

Additional Comments

Question Title

* Please rank Wordfast Pro's ability to handle the following tasks:

	Poor	Fair	Good	Excellent	I don't use this feature
Terminology Management	Terminology Management Poor	Terminology Management Fair	Terminology Management Good	Terminology Management Excellent	Terminology Management I don't use this feature
Quality Assurance	Quality Assurance Poor	Quality Assurance Fair	Quality Assurance Good	Quality Assurance Excellent	Quality Assurance I don't use this feature
Data exchange/compatibility with other tools	Data exchange/compatibility with other tools Poor	Data exchange/compatibility with other tools Fair	Data exchange/compatibility with other tools Good	Data exchange/compatibility with other tools Excellent	Data exchange/compatibility with other tools I don't use this feature
Collaboration with colleagues	Collaboration with colleagues Poor	Collaboration with colleagues Fair	Collaboration with colleagues Good	Collaboration with colleagues Excellent	Collaboration with colleagues I don't use this feature
Concordance searching (TM Lookup)	Concordance searching (TM Lookup) Poor	Concordance searching (TM Lookup) Fair	Concordance searching (TM Lookup) Good	Concordance searching (TM Lookup) Excellent	Concordance searching (TM Lookup) I don't use this feature
File format support	File format support Poor	File format support Fair	File format support Good	File format support Excellent	File format support I don't use this feature
Project management-related tasks	Project management-related tasks Poor	Project management-related tasks Fair	Project management-related tasks Good	Project management-related tasks Excellent	Project management-related tasks I don't use this feature
TM administration	TM administration Poor	TM administration Fair	TM administration Good	TM administration Excellent	TM administration I don't use this feature
Alignment of previously translated text	Alignment of previously translated text Poor	Alignment of previously translated text Fair	Alignment of previously translated text Good	Alignment of previously translated text Excellent	Alignment of previously translated text I don't use this feature

Additional Comments

Question Title

* Please indicate which of the following Wordfast Pro features you find useful to your daily work: (Please check all that apply)

Aligner

Auto-propagation

Auto-suggest

Bilingual Review

Blacklists

Extraction of Frequents

Machine Translation

Multiple TMs/Glossaries

Outline View

Pseudo-translation

Replaceables

Server-based TMs

Smartquotes

Splitting/Merging files

Terminology

TM Administration

TM Lookup

Transcheck

VLTM access

Wordfast Anywhere TM access

Question Title

* Which editor view do you prefer in Wordfast Pro?

Table View (two columns source next to target)

Text View (inline source above target)

Question Title

* What file formats do you translate most frequently? (Please check all that apply)

MS Word

Powerpoint

Excel

HTML

XML

InDesign

Framemaker

TTX (Trados tag editor files)

Live text (editable) PDFs

Scanned hard copies/dead text PDFs

Other (please specify all other file formats)

Question Title

* What additional file formats would you like to be able to translate with Wordfast Pro?

Question Title

* Do you work with any TM tools other than Wordfast Pro?

YES.

NO.