SBCERA Website Feedback Survey

We are preparing to redesign our website and would like your feedback.

Please take a few minutes to complete a short 8-question survey to help us determine ways to improve the information and value of our website.

Thank you for your time and feedback.

Question Title

* 1. During your visit to our website, were you able to find the information you were looking for?

Yes

N/A, just looking around

If "No", what information were you looking for?

Question Title

* 2. Overall, how satisfied were you with the website and its ease of use?

Extremely Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

If "Not Satisfied", why

Question Title

* 3. Was it difficult to download files from our web site?

Yes

N/A

If "Yes", what difficulty did you have?

Question Title

* 4. Rate these online tools based on what you would most likely use for information about SBCERA and its benefits.

	Most Likely To Use	Likely To Use	Not Likely To Use	Never Likely To Use
Videos	Videos Most Likely To Use	Videos Likely To Use	Videos Not Likely To Use	Videos Never Likely To Use
Website Tutorials	Website Tutorials Most Likely To Use	Website Tutorials Likely To Use	Website Tutorials Not Likely To Use	Website Tutorials Never Likely To Use
Mobile Applications (Apps)	Mobile Applications (Apps) Most Likely To Use	Mobile Applications (Apps) Likely To Use	Mobile Applications (Apps) Not Likely To Use	Mobile Applications (Apps) Never Likely To Use
Online Retirement Games	Online Retirement Games Most Likely To Use	Online Retirement Games Likely To Use	Online Retirement Games Not Likely To Use	Online Retirement Games Never Likely To Use
One-on-One Member Services Online Chat	One-on-One Member Services Online Chat Most Likely To Use	One-on-One Member Services Online Chat Likely To Use	One-on-One Member Services Online Chat Not Likely To Use	One-on-One Member Services Online Chat Never Likely To Use
Social Networking Tools (Facebook, Twitter)	Social Networking Tools (Facebook, Twitter) Most Likely To Use	Social Networking Tools (Facebook, Twitter) Likely To Use	Social Networking Tools (Facebook, Twitter) Not Likely To Use	Social Networking Tools (Facebook, Twitter) Never Likely To Use
Webinars (Web based seminar)	Webinars (Web based seminar) Most Likely To Use	Webinars (Web based seminar) Likely To Use	Webinars (Web based seminar) Not Likely To Use	Webinars (Web based seminar) Never Likely To Use
Online Submission of SBCERA Forms	Online Submission of SBCERA Forms Most Likely To Use	Online Submission of SBCERA Forms Likely To Use	Online Submission of SBCERA Forms Not Likely To Use	Online Submission of SBCERA Forms Never Likely To Use
Apply for Retirement Online	Apply for Retirement Online Most Likely To Use	Apply for Retirement Online Likely To Use	Apply for Retirement Online Not Likely To Use	Apply for Retirement Online Never Likely To Use

Question Title

* 5. Have you set up a Web Member Services Account on SBCERA’s website to view your retirement account, create your own benefit estimates, or receive information via eCorrespondence? Please select only one response.

Yes

I tried, but was unable to create my account.

I didn't know about it.

I am not a Member/Beneficiary