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ROI
1.
What geographic region are you based in?
North America
Europe
Asia
Africa
South America
Australia/New Zealand
2.
Which industry do you belong to?
Aerospace/Defence
Automotive
Banking / Insurance / Financial
Electronics
Engineering / Construction
Healthcare / Pharmaceuticals / Chemicals
IT / Telecoms
Manufacturing
Oil / Gas / Utilities
Public Sector
Retail
Services / Outsourcing / Consulting
Technology
Transportation / Logistics
Other
3.
Please indicate what side you represent:
Buy side
Sell side
Both buy side and sell side
4.
Within your company or organization, are there audits of contract performance?
Yes, undertaken by my group / department
Yes, undertaken by the audit group
Yes, but only as a by-product of the overall audit process
No
Other (please specify)
5.
Do you have examples where weaknesses in the contracting process have resulted in significant losses for your business?
Yes - in the form of claim / dispute settlements
Yes - in the form of liquidated damages
Yes - in the form of project delays or cost overruns
Yes - in the form of lost or cancelled business
Other (please specify)
6.
If you have data, please provide an estimate of the financial impact of poor contracting or contract management within your business. Please express in US dollars. This may be a generic estimate (e.g. From audit reports) or perhaps related to specific claims history. (Our aim is to develop a consolidated picture from all survey inputs, not to highlight your specific input.)
7.
In your experience, to what extent are the following issues related to financial loss? (Percentages relate to the number of contracts with which each issue has negative impact on contract costs or profitability)
Never
2% or less
5% or less
More than 5%
More than 10%
Disagreement over contract scope
Never
2% or less
5% or less
More than 5%
More than 10%
Weaknesses in contract change management
Never
2% or less
5% or less
More than 5%
More than 10%
Performance failures due to overcommitment
Never
2% or less
5% or less
More than 5%
More than 10%
Performance issues due to disagreement over what was committed
Never
2% or less
5% or less
More than 5%
More than 10%
Disputes over pricing
Never
2% or less
5% or less
More than 5%
More than 10%
Issues with sub-contractors
Never
2% or less
5% or less
More than 5%
More than 10%
Inappropriate contract structure or responsibilities
Never
2% or less
5% or less
More than 5%
More than 10%
Other
Never
2% or less
5% or less
More than 5%
More than 10%
Other (please specify)
8.
To the best of your knowledge, please estimate the impact that improved contract management could have in your company or organization. Express this as a percentage of company revenue. (In making this calculation, you should consider both lost revenue and increased costs that resulted from weaknesses or errors in the contracting process or methods)
9.
Email address (please provide your email address if you would like us to send you the final results):
