This is a survey about your experiences with the support services offered by your school when you took an online course. We are interested in your opinions about the quality of the support services. Support services are services you access on the Internet, by telephone, or in person and include
• Enrollment Services -- Enrollment in your courses
• Financing and Accounting Services -- Applying financial aid and other payments to your account
• Student Advising -- Advising you on courses so that you can complete your academic program
• Technical Support -- Computer support when you need to access the classroom and other resources.
The purpose of this study is to determine possible relationships between your attitudes about service quality at your School and your perceptions of the value of the School. As a student, your answers may help improve service quality at your School. Your participation in this survey is voluntary, and you have the right to withdraw from the survey at any time. Your responses are confidential and will not be shared with anyone at the School. By completing the survey, you are acknowledging that you have read, understand, and consent to participation in the study.
Please answer all questions, giving your opinion about each. There are no right or wrong answers. Thank you for your time!