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Customer Satisfaction

5.RATING

Please enter the appropriate number (1-5) with 5 being the highest.

N/A = Not Applicable
1 = Poor
2 = Below Average
3 = Average
4 = Above Average
5 = Excellent

*1.PRODUCT(Required.)

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5

Product conformed to requirements & quality met your expectations?

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5

Quality problems were resolved quickly?

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5

Fast response to downtime problems?

N/A

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5

Lead times met your needs?

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5

*2.PACKAGING AND DELIVERY(Required.)

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5

Product shipped when promised?

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5

Product arrived as ordered or specified?

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5

Order shipped complete?

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5

Packaging and shipping done well?

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5

*3. I & M CORPORATION(Required.)

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5

Likely to recommend I&M to a business colleague?

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5

Probability of purchasing from I&M again?

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5

I&M's Sales/Quoting Department understands my business needs & strives to meet them?

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5

I&M's quotes are prompt and complete?

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5

I&M's ability to satisfy a broad spectrum of requirements?

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5

*4.COMPETITION(Required.)

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5

Rank I&M against the competition?

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5

I&M's prices are competitive?

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5

I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition?

N/A

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5

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