CITE Customer Satisfaction

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1. What is your role at Texas A&M University–Commerce?
2. In your most recent customer service experience, what was the nature of the request? (check all that apply)
3. How professional is the Center for IT Excellence?
4. How convenient is the Center for IT Excellence to use?
5. How responsive is the Center for IT Excellence?
6. How well did the customer service representatives at the Center for IT Excellence solve your problems?
7. Overall, are you satisfied with the employees at the Center for IT Excellence?
8. How often do you have to wait on hold when calling customer service at the Center for IT Excellence?
9. How well do you feel that the Center for IT Excellence understands your needs?
10. How knowledgeable did our customer service representative seem to you?
11. How likely are you to recommend our service to others?
12. What is your overall opinion of the Center for IT Excellence?
13. Please provide any additional feedback