Exit this survey Scheme Manager Satisfaction 1. Question Title * 1. Please enter your name and the Scheme(s) that you are responsible for Question Title * 2. How satisfied are you with the response times for queries that you have raised ? Very Satisfied Satisfied Undecided Unsatisfied Very Dissatisfied Question Title * 3. What method do you normally use to contact Eldercare for this service (you can enter more than one) ? Telephone Letter E-mail Fax Other Question Title * 4. How happy are you with the time that Eldercare took to answer your question or resolve your query ? Very happy Happy It was OK Not happy Very unhappy Question Title * 5. Was the person who dealt with your call helpful and easy to speak to ? Exceptionally Very Average Not very Not at all Question Title * 6. Was your problem dealt with quickly and to your satisfaction ? Yes, very much so Yes, with a bit of work It was a bit harder than it should have been No, not really. Question Title * 7. Was our member of staff courteous and professional ? Extremely Very Average Not really Not at all Question Title * 8. Are you happy with the way that the information that you provide us is updated ? Very happy Happy Acceptable - a few minor issues Not very happy Not happy at all Question Title * 9. How would you rate the quality of service you receive from us when you make contact with a query Excellent Very Good Good Acceptable Not very good Poor Do you have any other comments to add Question Title * 10. Do you think our service represents value for money Yes - very much so Yes - average No Definitely not Question Title * 11. Would you recommend this service ? Yes No Done
