Change Healthcare Customer Survey

Please fill out the following based on your experience(s) with the Change Healthcare website.

Question Title

* 1. What is your title/role?

Question Title

* 2. Which organization do you work for?

Question Title

* 3. What was your goal in coming to the site?

Question Title

* 4. If you were looking for a product or service, which one?

Question Title

* 5. On a scale of 1 - 10, how easy was it to find what you were looking for on the CHC website?

1

10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. Can you elaborate?

Question Title

* 7. On a scale of 1 - 10, how easy is it to research a solution that fits your business needs?

1

10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. Can you elaborate?

Question Title

* 9. Did you know you had found the “right” solution? Did you know what your next steps were once you had identified a potential solution?

Question Title

* 10. What information on the website do you use to determine how a solution will function in your organization?

Question Title

* 11. In what ways do you use the CHC website in order to find general information? Information about specific solutions? In order to facilitate the buying process?

Question Title

* 12. What are some challenges that you’ve experienced with the CHC website?

Question Title

* 13. Is there anything that would’ve helped you better accomplish your goals on the website?

Question Title

* 14. Did you feel that the website gave you: Just enough information? Too much information (overwhelming)? Too little information? (what was missing?)

Question Title

* 15. What is one thing that you would improve about the CHC website that would help you in your workflows or experience?