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I don’t feel like I have enough training to discuss financial arrangements.
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I don’t feel comfortable stating the fee to the patient.
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I don’t like asking for payment at time of service.
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It’s not my job to talk about fees, finances, and/or money.
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I’m afraid to let the patient know we do not accept assignment of benefits.
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I don’t want to be responsible for negotiating payment plans and/or financial arrangements.
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I’m uncomfortable saying “no” when the patient asks for a discount.
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I don’t want to have to learn about the offices’ financial policy/guidelines.
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I don’t want to have to develop a financial policy/office guidelines.
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I don’t know what to say when a caller requests a fee quote over the phone.
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I don’t know what to say when I sit down with a patient to discuss financial arrangements or inform him/her that payment is expected.
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I don’t like charging for broken appointments.
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I don’t want to have to collect the patient’s portion from the unpaid balance.
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If I talk about fees or money, I’m afraid the patient will judge me for being too sales oriented.
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I prefer to submit a pre-determination of insurance benefits rather than talk about financial arrangements.
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I feel resentful about people making more money than I do.
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I pay bills late.
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It is awkward to let the patient know the fee will be higher than the initial quote for treatment changes.
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I decide in advance that a patient can’t afford to pay for my services.
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I’m afraid of offending the patient if I talk about finances or fees.
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I don’t like discussing money with my family, spouse, and/or partner.
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I’m reluctant to discuss with my spouse/partner or family why I am creating debt to invest in my practice, education, business, etc.
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I spend as much as I make.
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I’m uncomfortable discussing debt with creditors.
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I’m afraid to ask for a raise and/or negotiate my salary.
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I’m reluctant to increase my fees.
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