Library Satisfaction Survey

The City of Greater Dandenong wants to know what you think of their Springvale and Dandenong libraries. Your feedback will assist Council in improving its library services.

Please take the time to fill in this survey. The survey is open until Friday 16 March 2012.

Thank you for your participation and for sharing your views with Greater Dandenong Council.

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* 1. Which library do you use most?

Springvale

Dandenong

I don't visit the libraries (please go to question 17)

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* 2. How often do you visit the library?

Daily

Weekly

Monthly

Rarely

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* 3. Do the public programs at the library interest you?

Yes

Unsure

I'm not familiar with the public programs

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* 4. Do you find the library website useful?

Yes

Sometimes

I'm not familiar with the website (please go to question 6)

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* 5. Do you find the library website easy to use?

Yes

Sometimes

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* 6. Do you find the library catalogue easy to use?

Yes

Sometimes

I haven't used this service

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* 7. Do your transferred items (eg. books, DVDs) arrive quickly?

Yes

Sometimes

I haven't used this service

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* 8. Are the items that you look for on the shelves usually there?

Yes

Unsure

I don't borrow items off the shelves

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* 9. Are the computers available when you need one?

Yes

Sometimes

I don't use the computers

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* 10. Can you get wireless access in the library when you need to?

Yes

Sometimes

I haven't used this service

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* 11. Does the printing/photocopying equipment in the library meet your needs?

Yes

Unsure

I haven't used this service

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* 12. Are the library staff helpful?

Yes

Sometimes

I'm not familiar with the library staff (please go to question14)

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* 13. Are the library staff available when you need them?

Yes

Sometimes

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* 14. Does the library have all the resources that you want to borrow? (Eg. books, magazines, CDs)

Yes (please go to question 16)

Sometimes (please go to question 16)

Not relevant to me (please go to question 16)

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* 15. If you answered 'No' to question 14, please explain your answer.

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* 16. Please indicate how satisfied you are with the Greater Dandenong libraries overall.

Very satisfied

Satisfied

Unsure

Unsatisfied

Very unsatisfied