CCCSWA Customer Satisfaction Survey

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The Central Costa Solid Waste Authority (CCCSWA) is dedicated to developing and delivering high quality, cost-effective waste reduction, recycling and refuse programs that provide and promote sustainability in Alamo, Blackhawk, Danville, Diablo, Lafayette, Moraga, Orinda and Walnut Creek. Please help us understand how we can further improve your garbage, recycling and green waste services by completing this survey. Thank you!

Allied Waste Services collects your garbage and sends your quarterly bill, Valley Waste Management picks up recycling and green waste, and the Authority (CCCSWA) manages the services both hauling companies provide.
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1. Where do you live?
2. Below are several different services offered by the CCCSWA. For each, please tell us how often you have used the service in the past year, and how satisfied you are with this service.
How often have you used the service in the past year?How satisfied are you with this service?
a. Curbside recycling collection (Burgundy cart)
b. Curbside yard waste collection (Green cart)
c. Food scrap program (Green cart)
d. On-call collection of excess household recyclables (free)
e. On-call collection of excess yard waste (free up to 2 cubic yards)
f. Home Composting classes (free)
g. Discounted Home Composting bins
h. Discounted garbage bill for Home Composters
i. Walnut Creek Drop-off Recycling Center
j. Used Medical Sharps Drop-off Program
k. Used Medical Sharps Mailback Program (through Waste Management)
l. Unused and Expired Medications Drop-off Program
m. Household Battery Drop-off Program
n. On-call curbside used motor oil collection
o. Semi-annual Reuse and Cleanup Days Program
p. Household Battery Collection with semi-annual Reuse and Cleanup Days
q. Annual Clean-up Program
2-A. If you were not satisfied with one or more of the services/programs listed in the pervious question, please tell us why.
2-B. Are there other recycling programs that you would use that are not being offered? If so, what are they?
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