Thanks for your feedback!
Thanks for your interest in improving patient experiences. I am developing a Patient Service eLearning program and accompanying book for hospitals. I want to use stories that are based on actual patient experiences. I am looking for terrific examples as well as terrible examples of patient service. Names will be changed so confidentiality is assured. Hospital names will not be used in the stories.

There are 5 open-ended questions for you to answer. If I select your story/example, I would like to send you an autographed copy of my book (as a token of my appreciation) so please make sure you include your contact information in the final box so that can be done.

Responses will need to be given for each question asked – if you don’t have a response, please put NA (for “no answer”) so that the survey system will allow you to submit your story. Thank you in advance for your help!

Survey Deadline date: February 28, 2015

Think of a real life example where you were a patient (or a family member was) and you had a terrific or terrible hospital experience OR you were the employee and you observed/provided a terrific or terrible hospital experience. Then answer the following questions based on that experience (keep in mind this is 100% confidential, names will be changed):

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1. Please describe the patient’s situation. What happened so they came to the hospital? symptoms or diagnosis?

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2. What went well? How did their terrific experience make them feel?

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3. What problem(s) did the patient or their care giver encounter? How did that terrible experience make them feel?

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4. What did the patient expect to happen?

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5. How would you recommend fixing the problem(s)?

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6. Please provide me with your contact information:
Name:
Position (only if hospital employee):
You e-mail address (in case I have more questions about your story):
Mailing address (if your story is used and you want a autographed copy of my book):

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7. Background Information on Patti Hathaway: Organizations call on Patti to solve their people challenges through her highly customized solutions. She specializes in helping people build their change resiliency, increase customer retention and loyalty, deal with leadership and communication challenges, and prevent school failure. Patti delivers solutions for lasting results.

Patti Hathaway, Certified Speaking Professional, Business Advisor, and Coach is The CHANGE AGENT. She has built her reputation since 1987 as a Business Advisor and Author of 6 books. Her clients maintain long-term partnerships with her because she gets them “bottom-line” results. For more information and access to numerous free articles and video clips, visit her websites at: www.thechangeagent.com and www.preventingschoolfailure.com.

If you would like to sign up for her free tips e-zine/blog, please enter your e-mail address here:

By clicking on the "Patient Experience Survey" link below, you will be submitting your survey and allowing Patti to use your confidential comments in her book and eLearning program. You will automatically be re-directed to the SurveyMonkey website. Thanks for your participation!

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