Business Health Survey

INTRODUCTION

Thank you for inquiring about our Business Coaching and Mentoring Service. For us to prepare your personalised mentoring proposal, please complete this brief survey regarding your current business situation and where you would like to be within the next 1 - 2 years.

Based on the information you provide, we will will prepare a Business Health Summary which will highlight the opportunities within your organisation for maximizing your business success. Strategies to capitalise on these opportunities will be discussed n person with you as part of an initial scoping interview.

The information you provide will be kept strictly confidential between you and your Business Mentor, however if you do not wish to complete this survey online we would be pleased to conduct the survey at the initial interview.

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* 1. Please provide your contact details

Name: *

Company: *

Address 1:

Address 2:

City/Town:

State/Province: *

ZIP/Postal Code: *

Country: *

Email Address: *

Phone Number: *

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* 2. please provide a snapshot of your business size

	Total Employees	Gross annual revenue
2010 - 2011 Actual	2010 - 2011 Actual Total Employees menu	2010 - 2011 Actual Gross annual revenue menu
2011- 2012 Actual	2011- 2012 Actual Total Employees menu	2011- 2012 Actual Gross annual revenue menu
2012 - 2013 Estimate	2012 - 2013 Estimate Total Employees menu	2012 - 2013 Estimate Gross annual revenue menu

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* 3. Business Success and Sustainability - Please rate your current business situation against the following elements:

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Profitability	Profitability NOT ACCEPTABLE - immediate impact on business viability	Profitability BELOW EXPECTATIONS - impacts on ongoing business sustainability	Profitability ADEQUATE FOR VIABILITY - significant improvement opportunities	Profitability WITHIN EXPECTATIONS - some improvement desirable	Profitability ABOVE EXPECTATIONS - minimal improvement required
Sales performance	Sales performance NOT ACCEPTABLE - immediate impact on business viability	Sales performance BELOW EXPECTATIONS - impacts on ongoing business sustainability	Sales performance ADEQUATE FOR VIABILITY - significant improvement opportunities	Sales performance WITHIN EXPECTATIONS - some improvement desirable	Sales performance ABOVE EXPECTATIONS - minimal improvement required
Cash Flow	Cash Flow NOT ACCEPTABLE - immediate impact on business viability	Cash Flow BELOW EXPECTATIONS - impacts on ongoing business sustainability	Cash Flow ADEQUATE FOR VIABILITY - significant improvement opportunities	Cash Flow WITHIN EXPECTATIONS - some improvement desirable	Cash Flow ABOVE EXPECTATIONS - minimal improvement required
Debt management	Debt management NOT ACCEPTABLE - immediate impact on business viability	Debt management BELOW EXPECTATIONS - impacts on ongoing business sustainability	Debt management ADEQUATE FOR VIABILITY - significant improvement opportunities	Debt management WITHIN EXPECTATIONS - some improvement desirable	Debt management ABOVE EXPECTATIONS - minimal improvement required

Please identify any specific issues to be addressed which would contribute to ongoing business sustainability

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* 4. Leadership and Management - How satisfied are you with the current leadership and governance environment?

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Clear company vision, mission & values	Clear company vision, mission & values NOT ACCEPTABLE - immediate impact on business viability	Clear company vision, mission & values BELOW EXPECTATIONS - impacts on ongoing business sustainability	Clear company vision, mission & values ADEQUATE FOR VIABILITY - significant improvement opportunities	Clear company vision, mission & values WITHIN EXPECTATIONS - some improvement desirable	Clear company vision, mission & values ABOVE EXPECTATIONS - minimal improvement required
Leadership team commitment to excellence	Leadership team commitment to excellence NOT ACCEPTABLE - immediate impact on business viability	Leadership team commitment to excellence BELOW EXPECTATIONS - impacts on ongoing business sustainability	Leadership team commitment to excellence ADEQUATE FOR VIABILITY - significant improvement opportunities	Leadership team commitment to excellence WITHIN EXPECTATIONS - some improvement desirable	Leadership team commitment to excellence ABOVE EXPECTATIONS - minimal improvement required
Communication of goals throughout company	Communication of goals throughout company NOT ACCEPTABLE - immediate impact on business viability	Communication of goals throughout company BELOW EXPECTATIONS - impacts on ongoing business sustainability	Communication of goals throughout company ADEQUATE FOR VIABILITY - significant improvement opportunities	Communication of goals throughout company WITHIN EXPECTATIONS - some improvement desirable	Communication of goals throughout company ABOVE EXPECTATIONS - minimal improvement required
Supportive work environment	Supportive work environment NOT ACCEPTABLE - immediate impact on business viability	Supportive work environment BELOW EXPECTATIONS - impacts on ongoing business sustainability	Supportive work environment ADEQUATE FOR VIABILITY - significant improvement opportunities	Supportive work environment WITHIN EXPECTATIONS - some improvement desirable	Supportive work environment ABOVE EXPECTATIONS - minimal improvement required

Where do you want to see your leadership team in 2 years' time?

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* 5. Strategy and planning - How effective is your company's strategic and operational planning?

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Strategic planning process	Strategic planning process NOT ACCEPTABLE - immediate impact on business viability	Strategic planning process BELOW EXPECTATIONS - impacts on ongoing business sustainability	Strategic planning process ADEQUATE FOR VIABILITY - significant improvement opportunities	Strategic planning process WITHIN EXPECTATIONS - some improvement desirable	Strategic planning process ABOVE EXPECTATIONS - minimal improvement required
Strategy implementation	Strategy implementation NOT ACCEPTABLE - immediate impact on business viability	Strategy implementation BELOW EXPECTATIONS - impacts on ongoing business sustainability	Strategy implementation ADEQUATE FOR VIABILITY - significant improvement opportunities	Strategy implementation WITHIN EXPECTATIONS - some improvement desirable	Strategy implementation ABOVE EXPECTATIONS - minimal improvement required
Annual business plans	Annual business plans NOT ACCEPTABLE - immediate impact on business viability	Annual business plans BELOW EXPECTATIONS - impacts on ongoing business sustainability	Annual business plans ADEQUATE FOR VIABILITY - significant improvement opportunities	Annual business plans WITHIN EXPECTATIONS - some improvement desirable	Annual business plans ABOVE EXPECTATIONS - minimal improvement required
Risk Analysis	Risk Analysis NOT ACCEPTABLE - immediate impact on business viability	Risk Analysis BELOW EXPECTATIONS - impacts on ongoing business sustainability	Risk Analysis ADEQUATE FOR VIABILITY - significant improvement opportunities	Risk Analysis WITHIN EXPECTATIONS - some improvement desirable	Risk Analysis ABOVE EXPECTATIONS - minimal improvement required
Performance evaluation	Performance evaluation NOT ACCEPTABLE - immediate impact on business viability	Performance evaluation BELOW EXPECTATIONS - impacts on ongoing business sustainability	Performance evaluation ADEQUATE FOR VIABILITY - significant improvement opportunities	Performance evaluation WITHIN EXPECTATIONS - some improvement desirable	Performance evaluation ABOVE EXPECTATIONS - minimal improvement required

What planning systems and processes do you want to implement for future sustainability

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* 6. Marketing and competition - How well do you know and manage your market and maintain competitive advantage?

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Knowledge of market & customer base	Knowledge of market & customer base NOT ACCEPTABLE - immediate impact on business viability	Knowledge of market & customer base BELOW EXPECTATIONS - impacts on ongoing business sustainability	Knowledge of market & customer base ADEQUATE FOR VIABILITY - significant improvement opportunities	Knowledge of market & customer base WITHIN EXPECTATIONS - some improvement desirable	Knowledge of market & customer base ABOVE EXPECTATIONS - minimal improvement required
Competitor analysis & benchmarking	Competitor analysis & benchmarking NOT ACCEPTABLE - immediate impact on business viability	Competitor analysis & benchmarking BELOW EXPECTATIONS - impacts on ongoing business sustainability	Competitor analysis & benchmarking ADEQUATE FOR VIABILITY - significant improvement opportunities	Competitor analysis & benchmarking WITHIN EXPECTATIONS - some improvement desirable	Competitor analysis & benchmarking ABOVE EXPECTATIONS - minimal improvement required
Product pricing and placement	Product pricing and placement NOT ACCEPTABLE - immediate impact on business viability	Product pricing and placement BELOW EXPECTATIONS - impacts on ongoing business sustainability	Product pricing and placement ADEQUATE FOR VIABILITY - significant improvement opportunities	Product pricing and placement WITHIN EXPECTATIONS - some improvement desirable	Product pricing and placement ABOVE EXPECTATIONS - minimal improvement required
promotional campaigns & evaluation	promotional campaigns & evaluation NOT ACCEPTABLE - immediate impact on business viability	promotional campaigns & evaluation BELOW EXPECTATIONS - impacts on ongoing business sustainability	promotional campaigns & evaluation ADEQUATE FOR VIABILITY - significant improvement opportunities	promotional campaigns & evaluation WITHIN EXPECTATIONS - some improvement desirable	promotional campaigns & evaluation ABOVE EXPECTATIONS - minimal improvement required
Customer satisfaction & feedback	Customer satisfaction & feedback NOT ACCEPTABLE - immediate impact on business viability	Customer satisfaction & feedback BELOW EXPECTATIONS - impacts on ongoing business sustainability	Customer satisfaction & feedback ADEQUATE FOR VIABILITY - significant improvement opportunities	Customer satisfaction & feedback WITHIN EXPECTATIONS - some improvement desirable	Customer satisfaction & feedback ABOVE EXPECTATIONS - minimal improvement required

What are your market positioning priorities over the next 12 months to 2 years?

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* 7. Relationship management - How well does your company manage relationships with suppliers, partners and other stakeholders to add value to customers and clients? How satisfied are these stakeholders with their relationship with your business?

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Business networking events	Business networking events NOT ACCEPTABLE - immediate impact on business viability	Business networking events BELOW EXPECTATIONS - impacts on ongoing business sustainability	Business networking events ADEQUATE FOR VIABILITY - significant improvement opportunities	Business networking events WITHIN EXPECTATIONS - some improvement desirable	Business networking events ABOVE EXPECTATIONS - minimal improvement required
Government stakeholders	Government stakeholders NOT ACCEPTABLE - immediate impact on business viability	Government stakeholders BELOW EXPECTATIONS - impacts on ongoing business sustainability	Government stakeholders ADEQUATE FOR VIABILITY - significant improvement opportunities	Government stakeholders WITHIN EXPECTATIONS - some improvement desirable	Government stakeholders ABOVE EXPECTATIONS - minimal improvement required
Industry Associations	Industry Associations NOT ACCEPTABLE - immediate impact on business viability	Industry Associations BELOW EXPECTATIONS - impacts on ongoing business sustainability	Industry Associations ADEQUATE FOR VIABILITY - significant improvement opportunities	Industry Associations WITHIN EXPECTATIONS - some improvement desirable	Industry Associations ABOVE EXPECTATIONS - minimal improvement required
Community support	Community support NOT ACCEPTABLE - immediate impact on business viability	Community support BELOW EXPECTATIONS - impacts on ongoing business sustainability	Community support ADEQUATE FOR VIABILITY - significant improvement opportunities	Community support WITHIN EXPECTATIONS - some improvement desirable	Community support ABOVE EXPECTATIONS - minimal improvement required
Strategic Alliances	Strategic Alliances NOT ACCEPTABLE - immediate impact on business viability	Strategic Alliances BELOW EXPECTATIONS - impacts on ongoing business sustainability	Strategic Alliances ADEQUATE FOR VIABILITY - significant improvement opportunities	Strategic Alliances WITHIN EXPECTATIONS - some improvement desirable	Strategic Alliances ABOVE EXPECTATIONS - minimal improvement required
Suppliers	Suppliers NOT ACCEPTABLE - immediate impact on business viability	Suppliers BELOW EXPECTATIONS - impacts on ongoing business sustainability	Suppliers ADEQUATE FOR VIABILITY - significant improvement opportunities	Suppliers WITHIN EXPECTATIONS - some improvement desirable	Suppliers ABOVE EXPECTATIONS - minimal improvement required
Stakeholder feedback	Stakeholder feedback NOT ACCEPTABLE - immediate impact on business viability	Stakeholder feedback BELOW EXPECTATIONS - impacts on ongoing business sustainability	Stakeholder feedback ADEQUATE FOR VIABILITY - significant improvement opportunities	Stakeholder feedback WITHIN EXPECTATIONS - some improvement desirable	Stakeholder feedback ABOVE EXPECTATIONS - minimal improvement required

Are there any particular business partnerships or stakeholder relations you wish to cultivate in order to develop new market opportunities?

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* 8. Workforce planning and people development - Are you able to attract and retain the best employees? Is your business an "employer of choice" ? How effective and productive is your workforce?

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Recruitment & selection practices	Recruitment & selection practices NOT ACCEPTABLE - immediate impact on business viability	Recruitment & selection practices BELOW EXPECTATIONS - impacts on ongoing business sustainability	Recruitment & selection practices ADEQUATE FOR VIABILITY - significant improvement opportunities	Recruitment & selection practices WITHIN EXPECTATIONS - some improvement desirable	Recruitment & selection practices ABOVE EXPECTATIONS - minimal improvement required
Succession planning	Succession planning NOT ACCEPTABLE - immediate impact on business viability	Succession planning BELOW EXPECTATIONS - impacts on ongoing business sustainability	Succession planning ADEQUATE FOR VIABILITY - significant improvement opportunities	Succession planning WITHIN EXPECTATIONS - some improvement desirable	Succession planning ABOVE EXPECTATIONS - minimal improvement required
Employee development strategies	Employee development strategies NOT ACCEPTABLE - immediate impact on business viability	Employee development strategies BELOW EXPECTATIONS - impacts on ongoing business sustainability	Employee development strategies ADEQUATE FOR VIABILITY - significant improvement opportunities	Employee development strategies WITHIN EXPECTATIONS - some improvement desirable	Employee development strategies ABOVE EXPECTATIONS - minimal improvement required
Staff turnover	Staff turnover NOT ACCEPTABLE - immediate impact on business viability	Staff turnover BELOW EXPECTATIONS - impacts on ongoing business sustainability	Staff turnover ADEQUATE FOR VIABILITY - significant improvement opportunities	Staff turnover WITHIN EXPECTATIONS - some improvement desirable	Staff turnover ABOVE EXPECTATIONS - minimal improvement required
Addressing skills shortages	Addressing skills shortages NOT ACCEPTABLE - immediate impact on business viability	Addressing skills shortages BELOW EXPECTATIONS - impacts on ongoing business sustainability	Addressing skills shortages ADEQUATE FOR VIABILITY - significant improvement opportunities	Addressing skills shortages WITHIN EXPECTATIONS - some improvement desirable	Addressing skills shortages ABOVE EXPECTATIONS - minimal improvement required
Employee remuneration & conditions	Employee remuneration & conditions NOT ACCEPTABLE - immediate impact on business viability	Employee remuneration & conditions BELOW EXPECTATIONS - impacts on ongoing business sustainability	Employee remuneration & conditions ADEQUATE FOR VIABILITY - significant improvement opportunities	Employee remuneration & conditions WITHIN EXPECTATIONS - some improvement desirable	Employee remuneration & conditions ABOVE EXPECTATIONS - minimal improvement required
Performance appraisal & management	Performance appraisal & management NOT ACCEPTABLE - immediate impact on business viability	Performance appraisal & management BELOW EXPECTATIONS - impacts on ongoing business sustainability	Performance appraisal & management ADEQUATE FOR VIABILITY - significant improvement opportunities	Performance appraisal & management WITHIN EXPECTATIONS - some improvement desirable	Performance appraisal & management ABOVE EXPECTATIONS - minimal improvement required
Employee relations & disputes	Employee relations & disputes NOT ACCEPTABLE - immediate impact on business viability	Employee relations & disputes BELOW EXPECTATIONS - impacts on ongoing business sustainability	Employee relations & disputes ADEQUATE FOR VIABILITY - significant improvement opportunities	Employee relations & disputes WITHIN EXPECTATIONS - some improvement desirable	Employee relations & disputes ABOVE EXPECTATIONS - minimal improvement required

What specific issues do you need to address over the next 12 months in order to ensure a sustainable workforce?

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* 9. Quality and Compliance - Are you a Quality Assured company, if not, how adequate are your quality management systems, administrative procedures and compliance controls?

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Buildings & equipment	Buildings & equipment NOT ACCEPTABLE - immediate impact on business viability	Buildings & equipment BELOW EXPECTATIONS - impacts on ongoing business sustainability	Buildings & equipment ADEQUATE FOR VIABILITY - significant improvement opportunities	Buildings & equipment WITHIN EXPECTATIONS - some improvement desirable	Buildings & equipment ABOVE EXPECTATIONS - minimal improvement required
Security & Safety	Security & Safety NOT ACCEPTABLE - immediate impact on business viability	Security & Safety BELOW EXPECTATIONS - impacts on ongoing business sustainability	Security & Safety ADEQUATE FOR VIABILITY - significant improvement opportunities	Security & Safety WITHIN EXPECTATIONS - some improvement desirable	Security & Safety ABOVE EXPECTATIONS - minimal improvement required
Documented processes & procedures	Documented processes & procedures NOT ACCEPTABLE - immediate impact on business viability	Documented processes & procedures BELOW EXPECTATIONS - impacts on ongoing business sustainability	Documented processes & procedures ADEQUATE FOR VIABILITY - significant improvement opportunities	Documented processes & procedures WITHIN EXPECTATIONS - some improvement desirable	Documented processes & procedures ABOVE EXPECTATIONS - minimal improvement required
Administrative accuracy	Administrative accuracy NOT ACCEPTABLE - immediate impact on business viability	Administrative accuracy BELOW EXPECTATIONS - impacts on ongoing business sustainability	Administrative accuracy ADEQUATE FOR VIABILITY - significant improvement opportunities	Administrative accuracy WITHIN EXPECTATIONS - some improvement desirable	Administrative accuracy ABOVE EXPECTATIONS - minimal improvement required
internal audit & review	internal audit & review NOT ACCEPTABLE - immediate impact on business viability	internal audit & review BELOW EXPECTATIONS - impacts on ongoing business sustainability	internal audit & review ADEQUATE FOR VIABILITY - significant improvement opportunities	internal audit & review WITHIN EXPECTATIONS - some improvement desirable	internal audit & review ABOVE EXPECTATIONS - minimal improvement required
External audit compliance	External audit compliance NOT ACCEPTABLE - immediate impact on business viability	External audit compliance BELOW EXPECTATIONS - impacts on ongoing business sustainability	External audit compliance ADEQUATE FOR VIABILITY - significant improvement opportunities	External audit compliance WITHIN EXPECTATIONS - some improvement desirable	External audit compliance ABOVE EXPECTATIONS - minimal improvement required
Response to grievances and complaints	Response to grievances and complaints NOT ACCEPTABLE - immediate impact on business viability	Response to grievances and complaints BELOW EXPECTATIONS - impacts on ongoing business sustainability	Response to grievances and complaints ADEQUATE FOR VIABILITY - significant improvement opportunities	Response to grievances and complaints WITHIN EXPECTATIONS - some improvement desirable	Response to grievances and complaints ABOVE EXPECTATIONS - minimal improvement required

Do you intend to become Quality Assured or ISO accredited? Alternatively what quality and copmiance measures do you want to have in place within the next 12 months?

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* 10. Innovation and improvement: Is your business evolving and reinventing itself in line with market and global changes? Do you pay adequate attention to innovation and continuous improvement across all areas of your business?

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Innovations implemented within last 12 months	Innovations implemented within last 12 months NOT ACCEPTABLE - immediate impact on business viability	Innovations implemented within last 12 months BELOW EXPECTATIONS - impacts on ongoing business sustainability	Innovations implemented within last 12 months ADEQUATE FOR VIABILITY - significant improvement opportunities	Innovations implemented within last 12 months WITHIN EXPECTATIONS - some improvement desirable	Innovations implemented within last 12 months ABOVE EXPECTATIONS - minimal improvement required
Continuous improvement processes	Continuous improvement processes NOT ACCEPTABLE - immediate impact on business viability	Continuous improvement processes BELOW EXPECTATIONS - impacts on ongoing business sustainability	Continuous improvement processes ADEQUATE FOR VIABILITY - significant improvement opportunities	Continuous improvement processes WITHIN EXPECTATIONS - some improvement desirable	Continuous improvement processes ABOVE EXPECTATIONS - minimal improvement required
Budget allocated for research & development	Budget allocated for research & development NOT ACCEPTABLE - immediate impact on business viability	Budget allocated for research & development BELOW EXPECTATIONS - impacts on ongoing business sustainability	Budget allocated for research & development ADEQUATE FOR VIABILITY - significant improvement opportunities	Budget allocated for research & development WITHIN EXPECTATIONS - some improvement desirable	Budget allocated for research & development ABOVE EXPECTATIONS - minimal improvement required
Regular review of products & services	Regular review of products & services NOT ACCEPTABLE - immediate impact on business viability	Regular review of products & services BELOW EXPECTATIONS - impacts on ongoing business sustainability	Regular review of products & services ADEQUATE FOR VIABILITY - significant improvement opportunities	Regular review of products & services WITHIN EXPECTATIONS - some improvement desirable	Regular review of products & services ABOVE EXPECTATIONS - minimal improvement required
Environmental & sustainability indicators	Environmental & sustainability indicators NOT ACCEPTABLE - immediate impact on business viability	Environmental & sustainability indicators BELOW EXPECTATIONS - impacts on ongoing business sustainability	Environmental & sustainability indicators ADEQUATE FOR VIABILITY - significant improvement opportunities	Environmental & sustainability indicators WITHIN EXPECTATIONS - some improvement desirable	Environmental & sustainability indicators ABOVE EXPECTATIONS - minimal improvement required
Social responsibility indicators	Social responsibility indicators NOT ACCEPTABLE - immediate impact on business viability	Social responsibility indicators BELOW EXPECTATIONS - impacts on ongoing business sustainability	Social responsibility indicators ADEQUATE FOR VIABILITY - significant improvement opportunities	Social responsibility indicators WITHIN EXPECTATIONS - some improvement desirable	Social responsibility indicators ABOVE EXPECTATIONS - minimal improvement required

How innovative do you want your company to be in 12 months time?

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* 11. Information Management - How adequately do you collect, analyse, report and communicate important information relating to key business issues which impact on your company, your employees and your customers

	NOT ACCEPTABLE - immediate impact on business viability	BELOW EXPECTATIONS - impacts on ongoing business sustainability	ADEQUATE FOR VIABILITY - significant improvement opportunities	WITHIN EXPECTATIONS - some improvement desirable	ABOVE EXPECTATIONS - minimal improvement required
Adequate management information systems	Adequate management information systems NOT ACCEPTABLE - immediate impact on business viability	Adequate management information systems BELOW EXPECTATIONS - impacts on ongoing business sustainability	Adequate management information systems ADEQUATE FOR VIABILITY - significant improvement opportunities	Adequate management information systems WITHIN EXPECTATIONS - some improvement desirable	Adequate management information systems ABOVE EXPECTATIONS - minimal improvement required
Transparent communication of information	Transparent communication of information NOT ACCEPTABLE - immediate impact on business viability	Transparent communication of information BELOW EXPECTATIONS - impacts on ongoing business sustainability	Transparent communication of information ADEQUATE FOR VIABILITY - significant improvement opportunities	Transparent communication of information WITHIN EXPECTATIONS - some improvement desirable	Transparent communication of information ABOVE EXPECTATIONS - minimal improvement required
Financial performance reporting	Financial performance reporting NOT ACCEPTABLE - immediate impact on business viability	Financial performance reporting BELOW EXPECTATIONS - impacts on ongoing business sustainability	Financial performance reporting ADEQUATE FOR VIABILITY - significant improvement opportunities	Financial performance reporting WITHIN EXPECTATIONS - some improvement desirable	Financial performance reporting ABOVE EXPECTATIONS - minimal improvement required
Organisational performance reporting	Organisational performance reporting NOT ACCEPTABLE - immediate impact on business viability	Organisational performance reporting BELOW EXPECTATIONS - impacts on ongoing business sustainability	Organisational performance reporting ADEQUATE FOR VIABILITY - significant improvement opportunities	Organisational performance reporting WITHIN EXPECTATIONS - some improvement desirable	Organisational performance reporting ABOVE EXPECTATIONS - minimal improvement required
Learning and development information	Learning and development information NOT ACCEPTABLE - immediate impact on business viability	Learning and development information BELOW EXPECTATIONS - impacts on ongoing business sustainability	Learning and development information ADEQUATE FOR VIABILITY - significant improvement opportunities	Learning and development information WITHIN EXPECTATIONS - some improvement desirable	Learning and development information ABOVE EXPECTATIONS - minimal improvement required
Website/social networking media	Website/social networking media NOT ACCEPTABLE - immediate impact on business viability	Website/social networking media BELOW EXPECTATIONS - impacts on ongoing business sustainability	Website/social networking media ADEQUATE FOR VIABILITY - significant improvement opportunities	Website/social networking media WITHIN EXPECTATIONS - some improvement desirable	Website/social networking media ABOVE EXPECTATIONS - minimal improvement required
Intranet/newsletters	Intranet/newsletters NOT ACCEPTABLE - immediate impact on business viability	Intranet/newsletters BELOW EXPECTATIONS - impacts on ongoing business sustainability	Intranet/newsletters ADEQUATE FOR VIABILITY - significant improvement opportunities	Intranet/newsletters WITHIN EXPECTATIONS - some improvement desirable	Intranet/newsletters ABOVE EXPECTATIONS - minimal improvement required

What information systems and reporting facilities would you like to have in place so that you can effectively monitor you business health into the future?

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* 12. Is there any specific area of your business, not covered above, which you believe you would benefit from a fresh perspective by an experienced business coach or mentor?

Thank you for completing this survey. We look forward to working with you to build your business success.

Patrick Bell, Managing Director, BizAdvice Pty Ltd.
Garry Thomas, Executive Director, BizAdvice Pty Ltd,