LOCATION & INTERNET SERVICE

Internet Survey for Bath and Highland Counties

Community leaders in Bath and Highland Counties know that affordable and reliable access to the Internet is important for businesses, education and job training, healthcare, emergency services, and daily activities of residents. Together, the two counties are developing a plan to improve and expand Internet service in the area. By completing this survey, you are helping us to:

- Map where there is Internet service and where there isn't
- Learn the Internet needs of our businesses, organizations, and residents
- Come up with solutions to improve and expand Internet service

The survey takes approximately 5-10 minutes to complete. All individual responses are confidential. Please submit your survey no later than October 15, 2014. Thank you for your time and help!

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* 1. What is the street address for this location? (Physical street address, no P.O. Boxes)

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* 2. Please check the most appropriate category for this location:

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* 3. Do you have Internet access at this location?

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* 4. Name of company providing your Internet connection?

 
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Please use the following definitions to answer Question #5:

TYPES OF INTERNET SERVICE:
*Dial-up phone line - A slower 'landline' connection often provided by a telephone company. This type of connection produces a 'dial-tone' and connect-tone' when connecting the modem.
*DSL phone line - Digital Subscriber Line, a higher speed landline connection often provided by a telephone company. This type of modem connection is 'always on.'
*Cellular service or mobile card - A higher speed connection provided by your cell phone service, may be provided as a data package added to your existing cell phone service.
*Fixed wireless - Higher speed through an external receiver on your premises or an antenna connected to your computer.
*Satellite - Higher speed connection from a satellite dish.
*Cable Modem - Higher speed connection often provided by a cable TV company, may be bundled with television and phone services.
*Fiber - High speed fiber-optic connection. This is a dedicated circuit, typically used in businesses.
*Other (please specify) - Example: WiFi from an external source

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* 5. Which of the following best describes the type of Internet service you subscribe to at this location?

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* 6. To the best of your knowledge, how much are you currently paying per month just for Internet access?

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* 7. How important is Internet access to you/your household or business?

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* 8. How many computers, tablets, iPads, wireless phones, and/or other devices utilize an Internet service at this location?

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* 9. In the past 6 months, which of the following activities have you performed online and/or conducted at this location? (Check all that apply)

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* 10. Please rate your current speed of connection (bandwidth):

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* 11. Please rate the customer service and support from your provider:

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* 12. How would you describe your overall satisfaction with your current Internet service?

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* 13. Reason for dissatisfaction?

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* 14. If you do not subscribe to a high-speed Internet service (faster than dial-up over the telephone line), why not?

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* 15. If affordable wireless high-speed Internet access was available in your community, how likely would you be to subscribe to this service?

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* 16. Thinking about your current communications expenses, how much would you be willing to pay per month for a combination package of high-speed Internet, telephone and pay TV services?

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* 17. What changes or improvements to your community's communications technology would best meet your needs? Please share any other comments about your Internet service:

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