Welcome to the BSS Client Feedback Survey

Thanks for agreeing to provide us with your feedback. Your information is ANONYMOUS and CONFIDENTIAL. We appreciate your feedback on our service, as the information gathered assists us to improve our services to clients.

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* 1. What BSS Office did you attend?

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* 2. If you don't mind telling us, did you see a male or female Counsellor?

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* 3. If you would like to let us know who you saw, please select the Counsellor from the list below.

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* 4. How satisfied were you with the promptness and convenience when making your appointment?

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* 5. How friendly was the receptionist when you arrived at our office?

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* 6. When you arrived for your appointment, how satisfied were you with the waiting time before seeing the counsellor?

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* 7. How satisfied were you with the degree to which you found the counsellor approachable and helpful?

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* 8. How would you rate the effectiveness of the counsellor in assisting you with your problem/s?

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* 9. How satisfied were you with the level of confidentiality and privacy of the service you received?

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* 10. Please rate your satisfaction of the standard of the counselling facilities?

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* 11. Overall how would you rate the value of the BSS Employee Assistance Service?

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* 12. Would you recommend the BSS Employee Assistance service?

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