Exit this survey OfficeMax Purchasing Study 1. STRATEGIC SOURCING Question Title * 1. Is your company applying strategic sourcing and/or spend management principles and practices in the office products categories? Yes No Question Title * 2. For how long has your company been pursuing strategic sourcing/spend management in the office products categories? ___0-1 yr ___1-2 yrs ___2-3 yrs ___3-4 yrs ___4-5 yrs ___5+ yrs Question Title * 3. What is the total number of office products suppliers with whom your company does business? ___1 ___1-3 ___4-7 ___8-10 ___10+ Question Title * 4. How will your total number of office products suppliers change in the coming 2-3 years? ___Increase ___Decrease ___No change ___Don’t know Question Title * 5. Compared to three years ago, what is your company's total cost trend for office products? ___Rising quickly ___Rising slowly ___Flat ___Falling slowly ___Falling quickly Question Title * 6. What percentage of your company’s total office products spend is under management by procurement? ___0-30% ___31-60% ___61-90% ___90+% MANAGING RELATIONSHIPS WITH SUPPLIERS Question Title * 7. How are suppliers of office products typically selected in your organization? ___Enterprise procurement ___Local procurement ___Individuals in departments ___Business unit procurement ___Other__________________ Question Title * 8. Who gets involved in strategic sourcing and spend management for office products? Check ALL that apply. ___Enterprise procurement ___Local procurement ___End users ___Finance/AP ___Business unit executives ___Budget owners ___Senior executives ___Human resources ___Facilities management Question Title * 9. At your company, do you have a formal program in place to measure performance of your office products suppliers? ___Yes ___No Question Title * 10. For how long has your company had a formal program in place to measure performance of your office products suppliers? ___0-1 yr ___1-2 yrs ___2-3 yrs ___3-4 yrs ___4-5 yrs ___5+ yrs Question Title * 11. Who gets involved in measuring performance of your office products suppliers? Check ALL that apply. ___Enterprise procurement ___Local procurement ___End users ___Finance/AP ___Business unit executives ___Budget owners ___Senior executives ___Human resources ___Facilities management Question Title * 12. When measuring performance of your office products suppliers, what criteria do you use? Check ALL that apply. ___Ontime delivery ___Order accuracy ___Price ___Total cost ___Delivery speed ___Compliance to contract terms ___End user satisfaction Question Title * 13. Over time, would you say that overall performance of office products suppliers has: ___Improved dramatically ___Improved slightly ___Stayed the same ___Decreased slightly ___Decreased dramatically Question Title * 14. Do you use a scorecard to report progress to performance metrics to your office products suppliers? ___Yes ___No Question Title * 15. How do you reward office products suppliers for good performance? Check ALL that apply. ___Renew agreement for longer period of time ___Provide opportunity to bid on additional business ___Extend agreement to include additional products or services ___Recognize performance with award at annual supplier event ___Other___________________________________________ Question Title * 16. Would you consider presenting an office products supplier with a “supplier of the year” award? ___Yes ___No Question Title * 17. What information do you share with your office products suppliers? Check ALL that apply. ___None ___Company sales forecasts ___Plans to introduce new products and services ___Plans to expand company or division ___New office locations ___Cost and pricing information ___Other________________________________ Question Title * 18. What information does your office products supplier share with you? Check ALL that apply. ___None ___Cost and pricing information ___Plans to launch new products or services ___Plans to expand company’s business through acquisition ___New marketing campaigns ___Other________________________________________ Question Title * 19. What kinds of new ideas do office products suppliers bring to you? Check ALL that apply. ___Reduce costs ___Increase end user satisfaction ___Improve process efficiencies ___Leverage agreement to include additional products and services ___Other______________________________________________ Question Title * 20. Which industry awards would influence your decision to select an office products supplier? Check ALL that apply. ___J.D. Power customer satisfaction and quality award ___Gartner Customer Relationship Management Excellence Award ___Service Quality Measurement Group Highest Customer Satisfaction Award (for call center) ___Supplier performance award (presented by a Fortune 500 company) ___Award presented by software company ___Award presented by a trade or professional publication ___Other_________________________________________ Question Title * 21. Which of the following criteria do you use when selecting an office products supplier? Check ALL that apply ___Price ___Customer service ___Post-order delivery time ___Quality of sales team serving my account ___Sales responsiveness ___Breadth of product line ___Value ___Other____________________________ Question Title * 22. Which of the following office products companies performs best in each attribute? Check ONE company per attribute OfficeMax Staples Target Wal-Mart Office Depot FedEx Office Price/cost Price/cost OfficeMax Price/cost Staples Price/cost Target Price/cost Wal-Mart Price/cost Office Depot Price/cost FedEx Office Customer service Customer service OfficeMax Customer service Staples Customer service Target Customer service Wal-Mart Customer service Office Depot Customer service FedEx Office Post-order delivery time Post-order delivery time OfficeMax Post-order delivery time Staples Post-order delivery time Target Post-order delivery time Wal-Mart Post-order delivery time Office Depot Post-order delivery time FedEx Office Quality of sales team Quality of sales team OfficeMax Quality of sales team Staples Quality of sales team Target Quality of sales team Wal-Mart Quality of sales team Office Depot Quality of sales team FedEx Office Sales responsiveness Sales responsiveness OfficeMax Sales responsiveness Staples Sales responsiveness Target Sales responsiveness Wal-Mart Sales responsiveness Office Depot Sales responsiveness FedEx Office Breadth of product line Breadth of product line OfficeMax Breadth of product line Staples Breadth of product line Target Breadth of product line Wal-Mart Breadth of product line Office Depot Breadth of product line FedEx Office Value Value OfficeMax Value Staples Value Target Value Wal-Mart Value Office Depot Value FedEx Office Question Title * 23. 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