BOP Customer Service Survey

 
The Tennessee Board of Parole is committed to providing excellent customer service. By completing the survey below and sharing details of your experience with us, you help us develop and enhance the customer service our staff provides. Please answer the questions below and click the "Done" button to send us your feedback.
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1. What was your main reason for contacting the Tennessee Board of Parole? Click all that apply.
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2. Are you a:
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3. What was the date (or approximate date) of your inquiry?
MM DD YYYY
Please enter a valid date.
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4. Did you receive the information you requested or a referral to the appropriate agency to provide the information?
5. If the answer to number 4 is yes, how did you receive the information?
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6. Did you receive the information in a timely manner?
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7. Please indicate the time it took BOP to provide the information (Select one, please).:
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8. Please rate your satisfaction with the service you received and the person who assisted you.
Extremely SatisfiedSatisfiedNeutralSomewhat DissatisfiedExtremely Dissatisfied
Positive Attitude
Understanding Your Needs
Exceeding Your Expectations
Responsive
Courteous
Professional
Overall Experience
9. Do you have any additional comments about your experience with the Tennessee Board of Parole? If so, please use the box below to share those.
10. If you would like to be contacted about your survey responses, or about your customer service experience with the Tennessee Board of Parole, please provide us with an email and phone number in the box below. Thank you for taking the time to complete this survey. Your comments will assist us in enhancing the quality of customer service provided by our agency.
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